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Backstage Boutique Hotel

4.0 star property
4-star ski hotel near Zermatt-Matterhorn Ski Paradise

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Backstage Boutique Hotel

Outdoor pool, sun loungers
Front of property
Sauna, spa tub, massage/treatment rooms
Sky & Stars Suite | Living room
Garden

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Room service
  • Bar
  • Hot tub
  • Pool

Explore the area

Map
Hofmattstrasse 4, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Zermatt Visitor Center
    4 min walk
  • Matterhorn Museum
    4 min walk
  • Sion (SIR)
    75 min drive

Room options

View all photos for Family Cube Loft

Family Cube Loft

Family Cube Loft

  • 47 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Sky & Stars Suite

Sky & Stars Suite | Living room

Sky & Stars Suite

  • 80 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Matterhorn View

View from room

Matterhorn View

  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Cube Loft

Cube Loft

Cube Loft

  • 42 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Cozy Art (standard room)

Cozy Art (standard room)

Cozy Art (standard room)

  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Down comforters, minibar, in-room safe, desk

Deluxe Room

  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

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Room

SCHLOSS Zermatt - Active & CBD Spa Hotel

Pool
Breakfast included
Spa
Pet-friendly
5.0 out of 5, Exceptional, (65)
The price is CA $765
per night
CA $807 total
includes taxes & fees
6 Jan - 7 Jan
SCHLOSS Zermatt - Active & CBD Spa Hotel

About the area

Zermatt

Skiing getaway.At this Zermatt City Centre hotel, you'll be within a 5-minute walk of Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center. Tour Monte Rosa and Matterhorn Museum are also within half a mile (1 km).

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Zermatt Visitor Center - 4 min walk
  • Zermatt - Furi - 5 min walk
  • Zermatt-Furi Gondola - 13 min walk
  • Sunnegga Ski Resort - 20 min drive

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬1 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬2 min walk
  • ‪Le Petit Royal - ‬1 min walk
  • ‪Stefanie's Creperie - ‬2 min walk

About this property

Backstage Boutique Hotel

4-star ski hotel near Zermatt-Matterhorn Ski Paradise
During the winter, enjoy onsite recreation like downhill skiing and snowboarding. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. Conveniences like ski storage, ski equipment rentals, and ski passes allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar.

There are 2 restaurants on site, along with a coffee shop/café. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. This ski hotel also offers an outdoor pool and a sauna.

This 4-star Zermatt hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Meeting rooms
  • Built in 2011
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Library
  • Terrace
  • Computer for guest use
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
Backstage Boutique Hotel offers 34 air-conditioned accommodations with DVD players and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters. 48-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily.

The onsite spa has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a spa tub. The spa is open daily.

Awards and affiliations

Backstage Boutique Hotel is listed in the 2012 Condé Nast Traveler Hot List.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Family friendly

  • DVD player
  • Free cribs/infant beds
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Limo/town car service
  • Ski shuttle nearby

Food and drink

  • Free continental breakfast available daily 7:30 AM–10:30 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Bicycle rentals
  • Downhill skiing
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Snowboarding
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room

Room amenities

Entertainment

  • 48-inch flat-screen TV
  • Cable channels
  • CD player
  • DVD player

Bedroom

  • Air conditioning
  • Bed sheets
  • Down comforter
  • Free cribs/infant beds
  • Heating

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Desk
  • Phone
  • Safe
  • Separate sitting area
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 15 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash.

We should mention

  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Backstage Boutique Hotel
Backstage Boutique Hotel Zermatt
Backstage Boutique Zermatt
Backstage Boutique
Backstage Boutique Hotel Hotel
Backstage Boutique Hotel Zermatt
Backstage Boutique Hotel Hotel Zermatt

Backstage Boutique Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 224 out of 309 reviews" "
Rating 8 - Good. 62 out of 309 reviews" "
Rating 6 - Okay. 18 out of 309 reviews" "
Rating 4 - Poor. 5 out of 309 reviews" "
Rating 2 - Terrible. 0 out of 309 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brian W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hitel
Stayed 1 night in Aug 2024

8/10 Good

Darren

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel. The room was amazing, with views of the Matterhorn and staff were always helpful. I would have given a 5 star rating, however, some of the blinds and windows were broken and the room was advertised as the Sky and Stars suite, yet some roof windows wouldn't open and were clearly broken and some of the roof blinds were either missing or broken and unable to open, one of them directly above the main bed.
Stayed 2 nights in Jul 2024

8/10 Good

brenden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located and easy to access from the shuttle station on foot with suitcases. Our room had a terrific view of the Matterhorn. The staff were very courteous and the included breakfast was sufficient. The air conditioning lacked power to cool the room in the heat of summer but it was better than no A.C at all. Would return to the same hotel in the future.
Stayed 2 nights in Jul 2024

10/10 Excellent

Zachariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in zermatt
Highly recommend. Great location. Great food md service. My wife found the bed too firm but outside of that the place is comfortable, and welcoming.
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great location, not so great hotel
I wanted to love this hotel, but found it to be very awkward and in need of a deep clean and paint job, It is very quirky (which I think is part of the appeal) and was confused by the theme. The kitchen in our sweet was kind of dirty and the shower needed a deep clean. The walls are scuffed and you can tell that the people who stay here "use it hard". The air conditioning was very ineffective with the roof being made out of glass. The front desk staff was not very informative as to area hiking and the like. The man who checked us in was very nice and there was a woman at breakfast every morning (Martha or Marcia) who was the best employee/most helpful that we encountered. More helpful than the front desk. I would choose another place to stay should I visit again.
Stayed 2 nights in Jun 2024

10/10 Excellent

James, Fort Collins

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, center of town, amazing!
Stayed 2 nights in Jun 2024

8/10 Good

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Can’t beat the location. Lighting was overly complex, and could have really used some kind of low night lighting. Overall it was unique and worth checking out.
Stayed 1 night in May 2024

10/10 Excellent

Becca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Very special boutique style hotel great location in the heart of the action!
Stayed 2 nights in Feb 2024

8/10 Good

Auto House

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great and staff was great
Stayed 4 nights in Dec 2023

10/10 Excellent

Kandace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful-1st class all the way!
Stayed 3 nights in Nov 2023

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were all fantastic. View of the Matterhorn from the room's balcony. Architecture and art was very interesting and cool. All of that created an amazing experience.
Stayed 2 nights in Oct 2023

10/10 Excellent

ROSELINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laura was very accommodating with assisting us getting to the hotel as our flight didn’t get into Geneva till 8pm and there was a three hour train ride to get to Zermatt. She arrange our taxi and everything went so smooth. Thank you Laura. Overall great stay and the food was lovely.
Stayed 3 nights in Oct 2023

8/10 Good

Rodney

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Muath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just amazing , go check i promise you will not regret
Stayed 1 night in Sep 2023

10/10 Excellent

Donna

Stayed 3 nights in Sep 2023

10/10 Excellent

diana

Travelled with partner
Liked: Amenities
Very unique and clean!
Stayed 1 night in Sep 2023

6/10 Okay

April

Travelled with partner
Liked: Cleanliness, staff & service
Enjoyed our stay here as it was central to downtown Zermatt. The breakfast buffet included was nice and so was the spa access inclusion for guests. The room, was ok. Beds were comfortable. The complaint is in the layout of the room - it’s small and there is no privacy from the bathroom to the bedroom which makes it uncomfortable if you’re staying with others. The patios are very close to one another and that also makes it very uncomfortable if you have people who smoke staying next to you. The deck outside of our room felt unsafe to be on, it definitely needs to be repaired before someone gets hurt and the room air conditioning was the worst I’ve experienced for the price I payed for the hotel. Otherwise - staff were great, super kind.
Stayed 4 nights in Sep 2023

10/10 Excellent

Louise, LONDON

Liked: Cleanliness, staff & service, property conditions & facilities
What a fabulous hotel. Beautifully designed with great attention to design detail. Superb location, very comfortable rooms. We unfortunately didn’t have time to use the spa but it looked lovely. One minor point was that the bath towels were a bit on the small side, which was slightly at odds with the general opulence of the hotel. The staff were charming, capable and friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Jocelyne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your property is so unique and lovely. Our "Stars and Sky" Suite was just pure beauty! Everything was just stellar! The Spa was a treat for all the senses. WELL DONE! We just loved the artistic flare. We will return for sure!
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was unique and outstanding. Service was great and was the location.
Stayed 2 nights in Jul 2023

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was an awesome place to stay, what a gem
Stayed 1 night in Jul 2023

10/10 Excellent

Hari

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Never been in a more uniquely designed room. Full of surprises.
Stayed 1 night in Jul 2023

10/10 Excellent

Chi-Hsin

Stayed 2 nights in Jun 2023