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Hotel Ambiance

3.0 star property
3-star hotel near Sunnegga Ski Resort

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Photo gallery for Hotel Ambiance

View from property
Interior detail
Exterior
Lobby lounge
Deluxe Double Room, Mountain View (Matterhorn) | View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Spa
  • Housekeeping
  • Bar
  • Pet-friendly
  • Free WiFi

Explore the area

Map
Riedstrasse 98, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪11 min walk‬
  • Sunnegga Ski Resort
    ‪20 min drive‬
  • Sion (SIR)
    ‪77 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Economy Double Room (small)

In-room safe, desk, free WiFi

Economy Double Room (small)

  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, Mountain View (Matterhorn)

Deluxe Double Room, Mountain View (Matterhorn) | View from room

Deluxe Double Room, Mountain View (Matterhorn)

  • 23 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

In-room safe, desk, free WiFi

Single Room

  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Romantic Suite, 1 King Bed, Bathtub

Romantic Suite, 1 King Bed, Bathtub

Romantic Suite, 1 King Bed, Bathtub

  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room, Mountain View (Matterhorn)

Junior Double Room, Mountain View (Matterhorn)

Junior Double Room, Mountain View (Matterhorn)

  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

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Front of property - evening/night

Hotel Basecamp

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Bar
4.8 out of 5, Exceptional, (266)
The price is CA $362
per night
CA $389 total
includes taxes & fees
26 Mar - 27 Mar
Hotel Basecamp

About the area

Zermatt

In Zermatt .Stay at this Zermatt hotel and you'll be within 2 miles (3 km) of Sunnegga Ski Resort and 9 miles (15 km) of Gorner Ridge. Schwarzsee Lake and Matterhorn are also in the area.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 2 min walk - 0.2 km
  • Matterhorn Museum - 5 min walk - 0.5 km
  • Zermatt-Furi Gondola - 11 min walk - 1.0 km
  • Sunnegga Ski Resort - 20 min drive - 5.1 km

Getting around

  • Zermatt Gornergratbahn Station - 10 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬4 min walk
  • ‪Harry`s Ski Bar - ‬5 min walk
  • ‪Snowboat Bar - ‬6 min walk
  • ‪Zer Mama Bistro - ‬6 min walk
  • ‪Papperla Pub - ‬3 min walk

About this property

Hotel Ambiance

3-star hotel near Sunnegga Ski Resort
As a guest of Hotel Ambiance , you'll find a sauna, spa services, and a terrace. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. A vending machine, an arcade/game room, and multilingual staff are also featured at Hotel Ambiance .

This 3-star Zermatt hotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 3 levels
  • Built in 1950
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
Hotel Ambiance offers 30 accommodations with iPod docking stations and safes. This Zermatt hotel provides complimentary wireless Internet access. Bathrooms include bathrobes and hair dryers. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services.

Languages

English, French, German, Italian

Property amenities

Family friendly

  • Arcade/game room

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:00 AM: CHF 20 per person
  • 1 bar

Things to do

  • Arcade/game room
  • Sauna
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • iPod dock
  • TV

Bedroom

  • Heating

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Electric kettle

More

  • Desk
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 7:30 PM
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 20 per person
  • Pet fee: CHF 25 per pet, per day
  • Facilities fee: CHF 7 per person, per day and includes use of: sauna

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts major credit cards, Visa, Mastercard, and Eurocard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Ambiance Zermatt
Hotel Ambiance
Hotel Ambiance Zermatt
Hotel Ambiance Superior Zermatt
Ambiance Superior Zermatt
Hotel Ambiance Superior
Ambiance Superior
Hotel Ambiance Hotel
Hotel Ambiance Zermatt
Hotel Ambiance Superior
Hotel Ambiance Hotel Zermatt

Hotel Ambiance Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 182 out of 303 reviews
Rating 8 - Good. 98 out of 303 reviews
Rating 6 - Okay. 14 out of 303 reviews
Rating 4 - Poor. 6 out of 303 reviews
Rating 2 - Terrible. 3 out of 303 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT PLACE TO STAY
Stayed 2 nights in Nov 2024

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet stay
The hotel staff were friendly and very helpful with any questions we may have had. Also, had a beautiful view of the Matterhorn on the terrace.
Stayed 2 nights in Aug 2024

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the matterhorn from our hotel room was excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
A great stay! A great location, very close to the train station. It was nice to be able to see the Gornergrat passing by the hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for your visit to Zermatt. Our rooms had a direct view of the Matterhorn which was incredible. The location is great. Close enough to the main street and lifts and far enough away to escape the noise of the busy area. The room was clean and well kept. The only thing that would have made the stay better is if we had access to an iron. It’s a great place and we’ll be back!!
Stayed 4 nights in Dec 2023

10/10 Excellent

Tui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Friendly and helpful staff
Stayed 2 nights in Oct 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
We had a really nice stay at the Hotel Ambience, it had lovely staff (it was a small team as it was off-season, but they were really kind and helpful). The rooms were comfy, breakfast was great, and we really enjoyed having a relaxed drink on their terrace with a view of the Matterhorn.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sharath

Liked: Cleanliness, staff & service, property conditions & facilities
The room was a bit small, but it was just enough. Hotel staff are nice and the room was clean
Stayed 2 nights in Sep 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel! I asked ahead of time for gluten free breakfast options and they purchased rolls especially for me. They also arranged for a taxi to pick us up at the train on the day we arrived. Our rooms had spectacular views of the Matterhorn with great balconies to relax in. They stored our suitcases on the last day so we were free to roam until train time. Great service, great hotel!
Stayed 2 nights in Jun 2023

10/10 Excellent

Carl, Houston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it… terrific views of all the surrounding mountains and of course the Matterhorn.. small and cozy, but with all the services, still walking distance from downtown and the trains, and the staff very helpful with hiking suggestions and other recommendations.
Stayed 5 nights in Jun 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant and comfortable
Very much enjoyed our stay here. Very pleasant and very reasonably priced in the grand scheme of Zermatt. Breakfast is good and a conveniently located hotel within walking distance to the town centre and 5mins walk to the Sunegger lift.
Stayed 3 nights in Apr 2023

10/10 Excellent

john

Stayed 3 nights in Mar 2023

10/10 Excellent

Arya

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel, from check-in to departure was easy, uncomplicated and friendly. The staff were so welcoming, my room was cozy, and overlooking "The Matterhorn" Pet friendly, clean, and great location! I will not look elsewhere when I return!

8/10 Good

NANTHINI

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, it was a pleasant and beautiful stay. There was only one dissatisfaction with the manager on night duty on our first day. Who did not handle the hotel smoke alarm system issue well at first and blamed the guests without identifying actual root cause. Thanks to the men who assisted as we needed to rest early after a long day of traveling. Lovely receptionist on our check-in with amazing customer experience. Can’t recall her name.
Stayed 2 nights in Sep 2022

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gem of a hotel with service and amenities better than your average 5 start hotel. Very simple / basic rooms, but fantastic staff, amazing breakfast, excellent 30minute slots booking system of the outside jacuzzi with view of the Matterhorn and the sauna so they are in fact private. Drinks served in the hot tub etc etc etc. Just really amazing. And location is good.
Stayed 4 nights in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

10/10 Excellent

Erica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Ryan, Brisbane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy, great view of the Matterhorn. Friendly staff, swift check in and check out. Walking distance from Zermatt train station.
Stayed 2 nights in Dec 2019

10/10 Excellent

Donna, orangeburg ny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Ambiance is a gem in Zermatt. The property was outstanding, staff were warm and very helpful. Would recommend this hotel highly and will stay there again.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, very thoughtful staff at Ambiance. The amenities were all well set up and in good condition. Overall, excellent stay.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matterhorn stay
Excellent hotel, great location, great view from our room of the Matterhorn. Good size room with balcony. Very helpful front desk,
Stayed 3 nights in Sep 2019

10/10 Excellent

KWEK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Hotel
The view of Matterhorn from my room was superb. Room is clean. The receptionist who attended to us was very helpful. Breakfast was good
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property refused to work with us on a refund or allowing us to use even a fraction of the money we spent on a different day due to being unable to physically reach the hotel as it is in a car-free zone.
Stayed 1 night in Sep 2019