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Resort Hotel Alex

4.0 star property
4-star ski-in/ski-out hotel near Zermatt-Matterhorn Ski Paradise

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Resort Hotel Alex

Indoor pool, sun loungers
Front of property
Luxury Suite
View from room
Junior Suite

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Breakfast included
  • Spa
  • Room service
    Room service
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Gym
    Gym

Explore the area

Map
Bodmenstrasse 12, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Zermatt Visitor Center
    3 min walk
  • Zermatt - Furi
    6 min walk
  • Sion (SIR)
    75 min drive

Room options

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

  • 23 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

  • 55 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

  • 18 sq m
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

  • 33 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Similar properties

Room

SCHLOSS Zermatt - Active & CBD Spa Hotel

Pool
Breakfast included
Spa
Pet-friendly
5.0 out of 5, Exceptional, (56)
The price is CA $461
per night
CA $491 total
includes taxes & fees
9 Dec - 10 Dec
SCHLOSS Zermatt - Active & CBD Spa Hotel

About the area

Zermatt

Winter getaway.With a stay at this Zermatt City Centre hotel, you'll be steps from Zermatt Visitor Center and Tour Monte Rosa. Zermatt-Matterhorn Ski Paradise and Zermatt - Furi are also within half a mile (1 km).

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 3 min walk - 0.3 km
  • Zermatt - Furi - 6 min walk - 0.5 km
  • Zermatt-Furi Gondola - 14 min walk - 1.2 km
  • Sunnegga Ski Resort - 20 min drive - 5.1 km

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Golden India - ‬3 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬2 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬3 min walk
  • ‪Le Petit Royal - ‬1 min walk

About this property

Resort Hotel Alex

4-star ski-in/ski-out hotel near Zermatt-Matterhorn Ski Paradise
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. Resort Hotel Alex helps provide the perfect winter holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. This ski hotel also offers an indoor pool, an indoor tennis court, and a health club.

This 4-star Zermatt hotel is smoke free.

  • 85 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 2153 sq ft of conference space
  • 200 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Resort Hotel Alex offers 85 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathtubs with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

Alex Spa has 2 treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Languages

English, French, German, Italian

Property amenities

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7 AM–10:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Indoor tennis court
  • Playground
  • Racquetball/squash
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • Elevator

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 11 PM
Front desk staffed during limited hours
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed during October and November.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Resort Hotel Alex

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 155.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CHF 155.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Alex Zermatt
Hotel Alex
Hotel Alex Zermatt
Resort Hotel Alex Zermatt
Alex Hotel Zermatt
Resort Hotel Alex
Resort Hotel Alex Hotel
Resort Hotel Alex Zermatt
Resort Hotel Alex Hotel Zermatt

Resort Hotel Alex Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 169 out of 235 reviews" "
Rating 8 - Good. 51 out of 235 reviews" "
Rating 6 - Okay. 10 out of 235 reviews" "
Rating 4 - Poor. 2 out of 235 reviews" "
Rating 2 - Terrible. 3 out of 235 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a lot of charm even though it's an older property. It can be fairly noisy since it is older, but it has so much character and is in a great area. The hotel bar was a favorite at the end of the day before heading to dinner and even a place for a night cap. The bartender from Italy (i forgot his name) was attentive and fun. This place apparently gets extremely lively during ski season. My room was originally right by the elevator and they were able to accommodate me to a more quiet room which was nice. I had booked a small room, which was quaint, but clean and comfortable. It is walkable to all the attractions and to the gondola to the Matterhorn. I would stay here again.
Stayed 1 night in Jul 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Dione

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
We stayed at the Alex Hotel in to celebrate a special occasion, and we couldn't have asked for a better experience. Upon arrival, we were pleasantly surprised with an upgrade, making our stay even more memorable. The hotel itself is beautiful, exceptionally clean, and incredibly comfortable. The staff went above and beyond to make our stay perfect, with special thanks to Thomas, who was very welcoming upon check-in. The restaurant is outstanding and the food is delicious. We will definitely be returning. Highly recommended!
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Alex is the perfect place to stay in Zermatt, Switzerland. Highly recommended to get a room with a balcony and view.
Stayed 2 nights in May 2024

10/10 Excellent

JOHN, Hackensack

Stayed 1 night in May 2024

10/10 Excellent

Tetiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the hotel and my room!
Stayed 1 night in May 2024

6/10 Okay

Jon, Provo

Stayed 1 night in May 2024

10/10 Excellent

James, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
I throughly enjoyed my stay at the Alex. Staff was more than friendly and accommodating, the facilities are immaculately clean and the room and property had everything I wanted in a hotel. The Ski room with heated boot and glove warmers in my private locker were a fantastic add that I wasn’t aware of. Sofi and the staff were very friendly. Everything is walkable from this location, including the train. I would definitely stay here again. Thank you!!
Stayed 7 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities including pool and spa. Friendly Staff. Close to Gornergrat railway station for access to ski slopes.
Stayed 4 nights in Feb 2024

10/10 Excellent

maris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ryo

Stayed 1 night in Jan 2024

10/10 Excellent

Mun Ho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was super accessible from main stations, views from higher level rooms was fabulous! Breakfast staff was cheerful and accommodating. Highly recommend, will book again when in Zermatt!
Stayed 2 nights in Jan 2024

10/10 Excellent

Ruth, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the train station, great amenities, and walking distance or bus to Sunnegga ski gondola.
Stayed 2 nights in Jan 2024

8/10 Good

chip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eclectic hotel with very friendly staff that helped with everything we needed and very close to the train station. Walkable with luggage but only if needed. They provide a free taxi to and from the station.
Stayed 4 nights in Jan 2024

10/10 Excellent

Andrea

Stayed 2 nights in Dec 2023

10/10 Excellent

dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and excellent food
Stayed 2 nights in Dec 2023

10/10 Excellent

Sangeeta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Very convenient & beautiful rooms.
Stayed 1 night in Sep 2023

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zermatt in the Summer - Excellent
The Alex is a traditional hotel, it is good in the heat of the summer so it must be great for the winter snow season. Very convenient for the station being only 150M to psh the cases.
Stayed 2 nights in Aug 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Hotel Alex exceeded my expectations. I would be happy to stay here again.
Stayed 1 night in Jul 2023

8/10 Good

Ahmad

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Jul 2023

10/10 Excellent

Gennady

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, very clean, friendly staff, great variety for breakfast. Gorgeous room and excellent bed linen
Stayed 2 nights in Jul 2023

10/10 Excellent

Vojtech

Stayed 2 nights in Jun 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Honestly this hotel was a HUGE surprise. I was not expecting it to be SO big and so very well equipped! Honestly it's the perfect place to stay in Zermatt. It's very close to the train, literally around the corner. The entrance is hard to find since it's so big, so just got up the stairs and walk into the doors that say Restaurant. The staff were super nice and provided me with everything I needed above and beyond. I was truly treated with so much care. The big bonus for me was learning about the free spa area. It's huge! I used the pool and spa area a few times and I was always the only one there. The lounge and bar area is amazing and huge as well. Water is drinkable everywhere in Zermatt. The room was super cozy and clean. Very comfortable. Bathroom was great with heated floors and a spa tub. There are just so many perks to this place it will blow your mind. HIGHLY RECOMMEND!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Stay in Zermatt
Great Hotel. Very friendly with helpful staff. Great breakfast.
Stayed 1 night in May 2023