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The Pollux

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Pollux

Exterior
Bar (on property)
View from room
Sports massages, massages
Superior Double Room, Balcony

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Spa

Explore the area

Map
Bahnhofstrasse 28, Postfach 182, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    1 min walk
  • Chämi Bar
    1 min walk
  • Zermatt Gornergratbahn Station
    3 min walk
  • Sion (SIR)
    77 min drive

Room options

View all photos for Double Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, City View

  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Gallery Single Room

Gallery Single Room

Gallery Single Room

  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, City View

Family Room, City View

Family Room, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony

Superior Double Room, Balcony

  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

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Room

SCHLOSS Zermatt - Active & CBD Spa Hotel

Pool
Breakfast included
Spa
Pet-friendly
5.0 out of 5, Exceptional, (65)
The price is CA $1,120
per night
CA $1,175 total
includes taxes & fees
5 Jan - 6 Jan
SCHLOSS Zermatt - Active & CBD Spa Hotel

About the area

Zermatt

Zermatt City Centre stay.Within a 15-minute walk of this Zermatt City Centre hotel, you'll find Matterhorn Museum and Zermatt-Furi Gondola.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Zermatt Visitor Center - 3 min walk
  • Matterhorn Museum - 4 min walk
  • Zermatt-Furi Gondola - 12 min walk
  • Sunnegga Ski Resort - 20 min drive

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬1 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬1 min walk
  • ‪Le Petit Royal - ‬1 min walk
  • ‪Stefanie's Creperie - ‬2 min walk

About this property

The Pollux

Family-friendly 4-star hotel near Matterhorn Museum
The Pollux offers its guests a full-service spa, a sauna, and a fitness center. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. Spa services, a terrace, and an arcade/game room are also featured at the family-friendly The Pollux.

This 4-star Zermatt hotel is smoke free.

  • 35 guestrooms or units
  • 3 dining venues
  • Built in 1978
  • Buffet breakfast (free)
  • Deli
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
The Pollux offers 35 accommodations with minibars and safes. A pillow menu is available. 80-cm flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages and massages.

Languages

English, French, German, Italian, Spanish

Property amenities

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 9 mi (CHF 20 per day)
  • Roundtrip airport shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 3 restaurants
  • 1 bar
  • Coffee/tea in common area(s)

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Fitness center
  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Tile flooring in room

Room amenities

Entertainment

  • 80-cm flat-screen TV
  • Cable/satellite channels

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free newspapers
  • Local maps
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between October 11 and November 14.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Pollux

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 45 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 20 per day (49213 ft away)
  • Rollaway bed fee: CHF 45 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Carte Blanche, debit cards, and cash.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Pollux Hotel
Pollux Hotel Zermatt
Pollux Zermatt
The Pollux Hotel
The Pollux Zermatt
The Pollux Hotel Zermatt

The Pollux Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 171 out of 230 reviews" "
Rating 8 - Good. 49 out of 230 reviews" "
Rating 6 - Okay. 8 out of 230 reviews" "
Rating 4 - Poor. 2 out of 230 reviews" "
Rating 2 - Terrible. 0 out of 230 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

So much fun, we love it.
Stayed 3 nights in Sep 2024

10/10 Excellent

Helen

Travelled with family
Liked: Property conditions & facilities
Well located. Lovely balcony room with view of Main Street. Very comfortable, clean and convenient to everything. Great staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

Manish

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family. Central and convenient. Wonderful views and great location and well equipped
Stayed 1 night in Sep 2024

10/10 Excellent

Bozena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay . Will come back .
Stayed 2 nights in Sep 2024

10/10 Excellent

christa

Travelled with partner
Liked: Amenities
Great property, on the same street as train station. Great little bar with the best ambience of Zetmatt. We travel a lot and this is a very good hotel to stay at! Super impressed, nothing was too much to ask. The FOC breakfast and wellness centre an absolute delight!
Stayed 2 nights in Sep 2024

8/10 Good

Romana

Travelled with family
Liked: Cleanliness, staff & service
Good location, staff was very helpful
Stayed 2 nights in Aug 2024

10/10 Excellent

Pankaj

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room was not good . I had requested front . This room air freshness issue. Opened the window and could not sleep due to noise all both night . Breathing in room was tough .my friends were at the same time who booked directly and cheaper than me had better room . I will never book thru booking .com again. Staff was excellent but this was not good experience and my wife got sick in this room due yo breathing problems.
Stayed 2 nights in Sep 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast I’ve ever had in a hotel. Great staff. Awesome location. Very clean and updated. Feels like a great deal
Stayed 1 night in Sep 2024

10/10 Excellent

Keerthika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to the train station, Gornergrat train, shopping and restaurants. Very comfortable rooms with ample space and amenities.
Stayed 1 night in Aug 2024

6/10 Okay

Giridhar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and the staff. The breakfast was great with lots of options. But ask for a hotel room away from the street. Our room was facing the street and the tourists were loud up till 2:00 am and the early morning work in the town started at 6:00 am. So basically, we just could not sleep at night. I loved the hotel but unfortunately had a bad experience.
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of Zermatt.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than Perfect.
Excellent location, hearty welcome and wonderful services. Delicious restaurants as well. Not that much noisy even if the room is on street side.
Stayed 1 night in Aug 2024

10/10 Excellent

Folabo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Patrick, Merced

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and spacious. It was walkable from the train station and had very nice amenities. Breakfast was included and delicious.
Stayed 1 night in Jul 2024

8/10 Good

Abraham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really noisy outside and we couldn’t sleep. It lasted all night.
Stayed 1 night in Jul 2024

10/10 Excellent

Louisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel. Perfectly situated, with a choice of restaurants within and more within walking distance. Easy to reach from the train station and ideal for a visit to the Matterhorn. We had a fabulous meal in the Pinte restaurant and enjoyed drinks on the outside terrace. Great view from our room and the room was amazing. Had everything I needed and was super modern. Staff were really friendly and accommodating too. Would definitely recommend and would stay here again if I am so lucky.
Stayed 1 night in Jul 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stay HERE
Great place, great staff
Stayed 2 nights in Jul 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a true Swiss experience here. Great restaurant !
Stayed 1 night in Jul 2024

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our time at the Pollux! We stayed here for a few nights as a part of a longer trip and all agreed that the Pollux was our fav. The breakfast was wonderful, the sauna was much needed and used daily and the convenient amenities saved us a trip to the store more than once
Stayed 3 nights in Jun 2024

10/10 Excellent

Varun, New Hyde Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is well kept, clean and comfortable hotel in the middle of Zermatt and very close to the train station.
Stayed 1 night in Jul 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Carlos, SANTA ANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 2 nights in Jun 2024

10/10 Excellent

Linh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the family room and absolutely loved the room we got. Great view of the city and special skylight windows that were remote controlled to open. Would love to stay here again.
Stayed 1 night in Jun 2024

10/10 Excellent

Sanyin

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Amazing service!
Stayed 2 nights in Jun 2024