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Hyatt Ziva Cancun All Inclusive

4.5 star property
4.5-star beachfront property near Gaviota Azul Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Ziva Cancun All Inclusive

3 outdoor pools, sun loungers
Aerial view
Aerial view
Reception
Premium bedding, free minibar, in-room safe, blackout drapes

Reviews

9.4 out of 10

Exceptional

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Spa
    Spa
  • Room service
    Room service
  • Laundry
    Laundry

Explore the area

Map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Gaviota Azul Beach
    2 min walk
  • Cancun Convention Center
    7 min walk
  • UltraMar Ferry Terminal
    7 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    24 min drive

Room options

View all photos for Club Ocean Front King

Club Ocean Front King

Club Ocean Front King

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Double

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean View Double

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King (with Sofa Bed)

View from room

Resort View King (with Sofa Bed)

  • 45 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Turquoize Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Ocean Front Master Double

  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed)

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front Corner Suite

Club Ocean Front Corner Suite | Living room

Club Ocean Front Corner Suite

  • 101 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Turquoize Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Ocean Front Master King

  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up King (with Sofa Bed)

View from room

Swim Up King (with Sofa Bed)

  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Double

View from room

Swim Up Double

  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Sky Ocean Front Master King

  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Turquoize Sky Ocean Front Master Double

  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Dolphin View Master King (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout drapes

Dolphin View Master King (with Sofa Bed)

  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Double

Resort View Double

Resort View Double

  • 45 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Pyramid Suite (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front Pyramid Suite (with Sofa Bed)

  • 122 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed)

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean Front Double

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master King

View from room

Turquoize Sky Swim Up Ocean Front Master King

  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Dolphin View Master Double

Premium bedding, free minibar, in-room safe, blackout drapes

Dolphin View Master Double

  • 56 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

View from room

Turquoize Sky Swim Up Ocean Front Master Double

  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

View from room

Club Ocean Front Double

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About the area

Cancun

Beachfront retreat .At this Zona Hotelera property, you'll be well placed to visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach, both within a 5-minute walk. Cancun Convention Center and UltraMar Ferry Terminal are also within half a mile (1 km).

What's nearby

  • Gaviota Azul Beach - 2 min walk
  • Cancun Convention Center - 7 min walk
  • Forum Beach - 8 min walk
  • Caracol Beach - 9 min walk
  • Hotel Zone Beaches - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬7 min walk
  • ‪Mandala - ‬7 min walk
  • ‪The Moongate - ‬1 min walk
  • ‪Monkey Business - ‬6 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬8 min walk

About this property

Hyatt Ziva Cancun All Inclusive

4.5-star beachfront property near Gaviota Azul Beach
Hyatt Ziva Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hyatt Ziva Cancun All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a steam room. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business center and a meeting room are available. A children's pool, a 24-hour fitness center, and a rooftop terrace are also featured at the luxury Hyatt Ziva Cancun All Inclusive. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 547 guestrooms or units
  • 3 buildings
  • 8 dining venues
  • 8 bars or lounges
  • Built in 2015
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • 1 conference room
  • Bar by the pool
Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 19 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra beds
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Area shuttle (surcharge)

Food and drink

  • 8 restaurants and 1 coffee shop/cafe
  • 8 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkeling
  • Steam room
  • Tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • LED TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free rollaway beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Bulk dispenser for toiletries
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Hyatt Ziva Cancun All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1509 out of 1897 reviews" "
Rating 8 - Good. 223 out of 1897 reviews" "
Rating 6 - Okay. 56 out of 1897 reviews" "
Rating 4 - Poor. 38 out of 1897 reviews" "
Rating 2 - Terrible. 71 out of 1897 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

israeline

Stayed 1 night in Oct 2024

10/10 Excellent

Kay

This resort is beautiful, wonderful service and food. I did notice that the swim out pool in the turquoise tower where we stayed was in need of a little maintenance, few of the tiles were missing. Will definitely go back.
Stayed 7 nights in Aug 2024

10/10 Excellent

linke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed the stay in this hotel. Very nice staffs and we all had a good time. I highly recommend this hotel for the families especially with baby. I want to mention our concierge Francisco. He went up and beyond to help my family.
Stayed 7 nights in Aug 2024

10/10 Excellent

linke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family really enjoyed the nice staffs and the facilities of the hotels. We had a great 7 days vacation there and I am highly recommend this hotel especially someone with kids
Stayed 7 nights in Aug 2024

10/10 Excellent

Cathy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beach
Stayed 7 nights in Aug 2024

10/10 Excellent

MinChul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids love this place
Stayed 6 nights in Aug 2024

10/10 Excellent

Kumi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I got very nice hospitality.
Stayed 4 nights in Aug 2024

10/10 Excellent

BHAVESH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family had the best time! The resort and the ocean were absolutely beautiful and every single staff member made us feel welcome.
Stayed 4 nights in Aug 2024

10/10 Excellent

Vishnu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to unwind and be treated to multiple food and relaxation options.
Stayed 4 nights in Aug 2024

8/10 Good

FENGMING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Edward Joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service it was second to none. Our Tourquize room was luxurious and deserving of a King. My Butler’s Anna and David were there for my every need. The food and drinks were first class everywhere I went on the resort. The Cafe, Bakery and the Juice Bar were musts every single day. The two beaches were exceptional. Five Stars all the way. What I didn’t like. I would consider a spot for late night gatherings. The club is nice but too loud for conversation. A bar with some food and drink Tres Cervages would be perfect for this. Also no KIDS sitting on the swim up pool bar seats. It makes it difficult to order a drink and not to mention they're splashing around and getting pool water in my drink. Very frustrating. No kids should be allowed to sit at the bar seats. Nightly after dinner entertainment could be better. We have stayed at other resorts and the nightly entertainment was better.
Stayed 5 nights in Aug 2024

10/10 Excellent

Cedrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, great staff
Stayed 4 nights in Aug 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is the best. They go out of their way to make sure you have the best trip possible. From Sofia that takes care of the bars and restaurants to Alejandra that is the manager over several restaurants. We love traveling to Ziva and will return again.
Stayed 5 nights in Aug 2024

10/10 Excellent

Prakash, Rolling hills est

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the restaurants were fabulous, the staff was delightful, the activities fun… our family of 9 had a blast!
Stayed 4 nights in Aug 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We became Playa Collection Members!!
Our stay was wonderful, so much so that we became Playa Collection members. Hazel Hernandez helped us out immensely. My daughter talks about wanting to live in Mexico now!! Thank you for a wonderful stay.
Stayed 7 nights in Aug 2024

10/10 Excellent

PATRICIA, Calgary

Liked: Cleanliness, staff & service
To noisy and the dolphins activity so sad . Captivity is not nice to see
Stayed 1 night in Aug 2024

10/10 Excellent

Daniel Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience for my family and I would definitely come again. The staff was very accommodating and friendly. Especially particular staff Edgar, Ignacio and Victor who went above and beyond to make our stay excellent!
Stayed 4 nights in Aug 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the resorts great service and staff best 💯the went above and beyond to make our stay happy Great wonderful time with the family 🥰 I would definitely visit again ❤️❤️❤️👍
Stayed 4 nights in Aug 2024

10/10 Excellent

Mary Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went with family. All had a great time. Food, accommodations and service were excellent.
Stayed 4 nights in Aug 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third time here and loved it as always! You cannot beat the location and overall customer service of this place! Claudia, she helped with our bags, was so nice and upbeat and we ran into her 2 days after we saw her and she remembered our son's name and was super friendly once again. The servers on the beach were very prompt and friendly and always came back with strong drinks. The food we did notice went a little downhill but not terrible by any means. We aren't big foodies so we aren't super picky when it comes to food. Also, the Playa Collection people got a bit of an attitude when we told them we didnt want anything free and weren't interested from the get go. Really wish we didn't see them as soon as we arrived. This happened during our last visit as well. Overall though, you can't beat what all the hotel has to offer. Have stayed in Hyatt properties in the United States and some of those employees could use lessons in customer service from the Ziva employees. Will be coming back next year!
Stayed 3 nights in Aug 2024

10/10 Excellent

JEFF

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 2 nights in Jul 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
10 out 10
Stayed 4 nights in Aug 2024

10/10 Excellent

Geunhee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for family vacation ~
Stayed 3 nights in Aug 2024