Note fondée sur 417 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 sept. 2024 sur Expedia
I can't think of anything to complain about but I wished they had an exercise room. But everything else was A-okay.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Mel, Gestion de l’hôtel
Alex thanks for the kind words. I would like to say I am sorry you missed our exercise room. It is on the 2nd floor in the middle. Hope to see you again next time.
par un voyageur
Ok, about what I expected
Publié le 20 sept. 2024 sur HotelsFood was left in my refrigerator, not a big deal. I brought it to the desk . Room smelled a bit musty. It was ok for the money spent.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Mel, Gestion de l’hôtel
Scott thanks for the review. I am sorry about that musty smell. We do our best to keep up with it, but often happens in summer when air runs constantly.I have also reminded all housekeepers to check their fridges.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Staff wasn't friendly, visible stains on bedding & bathroom wasn't clean
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Melissa, Gestion de l’hôtel
Hi thanks for taking time to review our property. You mentioned that staff was not friendly. Do you happen to recall names of the staff that was not friendly too you? My staff is trained to be courteous, helpful and kind to all guests so I would like to know who it was so I could correct it for the future. I am so sorry you experienced this. Feel free to call me directly at the hotel. I assure I have spoken to the housekeeper that prepared your room and I assure you they will not leave a room like that in the future. I wish we would have know we would have been happy to move you to a more accommodating room to stay in.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Melissa, Gestion de l’hôtel
Thanks for taking the time to review our property. Can you tell me what in particular you were not happy with so that we can make sure we correct this? Feel free to reach out to me at the hotel.
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Melissa, Gestion de l’hôtel
Thank you so much for your kind rating. We are please you were happy with your accommodations and look forward to seeing you again in the future.
par un voyageur
Good place to stay
Publié le 21 août 2024 sur HotelsIt was a good place to stay
Commentaires de Gestion de l’hôtel
26 août 2024 par Mel, Gestion de l’hôtel
CherylThanks so much for your kind words. We look forward to seeing you again in the future.Best
par un voyageur
Publié le 4 août 2024 sur Hotels
The only issue was smoke smell in hotel and really rough in the room. We have 3 with allergies so that was tough.
Commentaires de Gestion de l’hôtel
6 août 2024 par Melissa, Gestion de l’hôtel
Cynthia I am so sorry your room smelled of smoke. Curious did you mention this to the front desk they would have been happy to move you to a more suitable room. The next time you head this way after you make your reservation please call and ask for me I will make sure I get you in one of the best rooms we have that is smoke free. Again I am so sorry. We are a no smoking hotel but when the humidity is just right the former smoking rooms have the odor sneak back. We just can't get rid of it. But we have no issues with these rooms in the winter.
par un voyageur
Well . . . The Bed Was Okay!
Publié le 29 juill. 2024 sur HotelsThe drive into the parking lot shows a worn, older property. Landscape needed work and cement lot was turning into gravel. Rough looking people hanging around the parking lot . . . I wasn't bothered, but did not feel especially safe; I parked near the front door to compensate.. Hallways worn, dirty (not filthy). They had a pool that I wouldn't swim in . . . a little murky with some trash laying around. The room itself was old/worn and in need of updates. The shower had a slow drain. The door would not close/stay closed properly. I was tired and not there long, so we made it work. There are several better options in town. Breakfast was also sub-par.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Melissa, Gestion de l’hôtel
Thanks for taking time to review the property we do appreciate it. Lets tackle the parking lot. It is not turning into gravel it was just recently resurfaced so not all of the gravel has been worked in yet. I am hoping to get someone to sweep it soon. The west side of the building is the one that does not have new landscaping, the rest was all done last year. Sadly one plant did not the winter. As for people outside. I do apologize but when your hotel is full and guests are not allowed to smoke inside they tend to hang around outside the building to do that. We try our best to keep up with the hallways when we are full but sometimes it is a challenge, especially with the many construction workers we have. Our pool was very busy this past 4 days and it does get cloudy when so many people use it, especially if they do in with lotions on their bodies. After a lot of work on our part and a quiet pool on Sunday we are happy to say it is crystal clear again. I have ask maintenance to look in the drain issue mentioned and the door handle you spoke of. I am happy to mention that all of our rooms have new furniture as of last year and new mattresses are arriving this month and slowly all rooms are getting new lighting and we hope to have many of the room recarpeted this summer if business slows down a bit. Oh year and by January 1 all our rooms will have brand new bedding and shampoo and conditioner dispensers in the showers themselves.As for breakfast I am sorry it was not to your liking. Not sure what your breakfast was but Bisquit and gravy day seems to be everyone's favorite. We do hope you give us another try sometime down the road. I think you will be pleased with the future changes.
par un voyageur
Old and broken
Publié le 25 juill. 2024 sur HotelsUnfortunately it was not a good hotel. Shelves in bathroom broken. Some outlets in room did not work. The room smelled real bad. The window was covered with some sort of dirt or muck that you couldn’t see through. The manager at checkin was awesome, but the hotel is seriously run down. I cannot return.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Mel, Gestion de l’hôtel
Greg I am so sorry you did not have a good experience. We honestly had no idea about the outlets or the shelf that was broken. Honestly with the outlets we don't know until a guest tells us and you are the first to mention any of these issues. I have reported them all to the maintenance man so that they can get taken care of. Had we known of these issues while you were here we would have gladly moved you to a different room.We are in the process of updates. I am sure you noticed all our rooms have new furniture. New mattresses will be put in at the beginning of next month and by the first of the year we will have all new bedding with a new color scheme. We do hope you give us another chance in the future.
par un voyageur
Publié le 19 juill. 2024 sur Hotels
It was good. Bed was a little hard.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Mel, Gestion de l’hôtel
Julie I am so happy you were pleased with your stay. I agree some of our beds are too hard even for me. We do hope we see you again in the future.