Note fondée sur 308 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Cornelia,Thank you for your feedback. We're sorry to hear that your experience fell short of your expectations. If there are specific aspects of your stay that you'd like to discuss or if there's anything we can do to address your concerns, please feel free to reach out to us directly. Your satisfaction is important to us, and we value your feedback as it helps us improve our services. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
par un voyageur de Manitou Springs
Publié le 25 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Michael,Thank you for your glowing review! We are thrilled to hear that you had a perfect experience at our hotel -Quality Inn Pinehurst Area. Our team works hard to ensure that every guest has a memorable stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out. We can't wait to host you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 23 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear James,Thank you for taking the time to rate your stay at our hotel. Your feedback is valuable to us. If there are any specific improvements that would enhance your experience and help raise our guest satisfaction score from 3 to 5, please do not hesitate to share them with us. We appreciate your business and look forward to welcoming you back.Sincerely, Hotel Manager
par un voyageur
Publié le 20 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Matt,We appreciate your 8 out of 10. We value your opinions and are happy to learn that your overall experience was positive. Please let us know if there is anything special we can do to make your next visit even better since we're always searching for ways to improve. We appreciate your help and hope to have the chance to assist you once more in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 18 juin 2024
Commentaires de Gestion de l’hôtel
20 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Robert,Thank you for your feedback and for rating your recent experience with us. We apologize that your stay did not meet your expectations. Your satisfaction is important to us, and we would like to understand more about your experience to improve our service. We appreciate your honesty and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 18 juin 2024
We paid $499 per night. It was not anywhere close to being a $499 a night property, Numerous bugs in the room, rundown, room door issues, clogged sink (although, the staff took care of it). Again, $499? We were extremely disappointed in the room.
Commentaires de Gestion de l’hôtel
19 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Robert,We sincerely apologize for the disappointment and inconvenience you experienced during your stay. Your feedback regarding the condition of the room, including bugs, room door issues, and a clogged sink, is deeply concerning and not reflective of our standards. We understand your frustration, especially given the rate you paid. Please know that we take your comments seriously and will address these issues immediately with our team for investigation and to ensure improvements are made. We appreciate your honesty and regret that we did not meet your expectations on this occasion. If there's anything more you'd like to discuss or if you plan to stay with us again, please reach out so we can make it right.Sincerely, Hotel Manager
par un voyageur
Tired, Old Hotel. Good location. Not worth cost.
Publié le 18 juin 2024 sur HotelsRooms look nothing like the pics. This is a tired, old hotel that has been painted way too many times (and awful colors btw). We had 1) broken toilet (had to take cover off tank to flush), 2) hole in outer bathroom door (looks like an elbow), 3) cockroach or two, 4) our room door was left open / ajar for the day after housekeeping came through, 5) sticky door. Good things: Big mini fridge, friendly housekeeper, ideal location to go to Pinehurst 2 and local bars.
Commentaires de Gestion de l’hôtel
19 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear David,We apologize for the disappointing experience you had during your stay. Your feedback regarding the condition of the room, including maintenance issues and cleanliness concerns, is unacceptable and does not meet our standards. We deeply regret the inconvenience caused by the broken toilet, hole in the bathroom door, pests, door left open, and sticky door. These issues should not have occurred, and we will address them with urgency to ensure they are rectified. On a positive note, we're glad you found the mini fridge spacious, the housekeeper friendly, and the location convenient for your activities. Please accept our sincere apologies, and if you choose to give us another chance, we will work hard to provide you with a much-improved experience.Sincerely, Hotel Manager
par un voyageur
Publié le 17 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Michael,Thank you for your review, which has earned our hotel a 4-star rating. Your comments are very much appreciated and will be shared with the rest of the staff. If there is anything that we can do to make your next visit even more enjoyable, please let us know. We look forward to having you back as our guest soon!Sincerely, Hotel Manager
par un voyageur
Disgusting
Publié le 16 juin 2024 sur HotelsThis place was in terrible condition, we found a roach. The air conditioning didn’t really work, and the places was overall gross.
Commentaires de Gestion de l’hôtel
17 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Audrey,We sincerely apologize for the unacceptable conditions you encountered during your stay. Cleanliness and comfort are top priorities, and it's clear we failed to meet those standards. Your feedback is crucial, and we are addressing these issues immediately to ensure they do not recur. Please reach out to discuss your experience further, we would like to make things right and regain your trust.Sincerely, Hotel Manager
par un voyageur
Publié le 15 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jason,Thank you for your honest feedback and rating of 6/10. We apologize if your experience at our hotel did not meet your expectations. We appreciate your insight and would like to understand more about your concerns so that we can improve our services. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
