Note fondée sur 313 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Lavar,Thank you for sharing your feedback, and we sincerely apologize for your disappointing experience. We take all concerns seriously and would like to understand more about what went wrong during your stay. Your insights are crucial in helping us improve our services. Please feel free to reach out to us directly; we value your input and hope to have the opportunity to make things right. Thank you for your honesty, and we hope to regain your trust in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Found bugs in the room, several times. Lamp shades need to be replaced, door needs to be sealed at the bottom amd holes in the curtains.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Lavar,Thank you for bringing these issues to our attention. We sincerely apologize for the presence of bugs in your room and the condition of the lamp shades, door, and curtains. This is not the standard we strive for, and your feedback is crucial in helping us improve. We will address these concerns with our team immediately to ensure a more comfortable stay for our guests in the future. We appreciate your input and hope to have the opportunity to provide you with a much better experience next time.Sincerely, Hotel Manager
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Janay,We’re ecstatic to receive your 10-star review! It’s wonderful to know that you had such a positive experience with us. Your kind rating inspire us to continue delivering exceptional service and hospitality. We can’t wait to host you again in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear James,We are absolutely thrilled to receive your perfect 10/10 rating! Thank you for taking the time to share your experience with us. It is wonderful to know that you had an exceptional stay at our hotel. Providing exceptional service and ensuring our guests have a memorable experience is our top priority. We truly appreciate your feedback and look forward to welcoming you back for another outstanding stay. Thank you for choosing our hotel!Sincerely, Hotel Manager
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Steven,We're thrilled to know you enjoyed your stay with us! Our aim is to make every guest feel at home, and your feedback confirms that we're on the right track. It inspires us to keep striving for excellence in every stay. We hope to have the pleasure of welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 26 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Cornelia,Thank you for your feedback. We're sorry to hear that your experience fell short of your expectations. If there are specific aspects of your stay that you'd like to discuss or if there's anything we can do to address your concerns, please feel free to reach out to us directly. Your satisfaction is important to us, and we value your feedback as it helps us improve our services. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
par un voyageur de Manitou Springs
Publié le 25 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Michael,Thank you for your glowing review! We are thrilled to hear that you had a perfect experience at our hotel -Quality Inn Pinehurst Area. Our team works hard to ensure that every guest has a memorable stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out. We can't wait to host you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 23 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear James,Thank you for taking the time to rate your stay at our hotel. Your feedback is valuable to us. If there are any specific improvements that would enhance your experience and help raise our guest satisfaction score from 3 to 5, please do not hesitate to share them with us. We appreciate your business and look forward to welcoming you back.Sincerely, Hotel Manager
par un voyageur
Publié le 20 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Matt,We appreciate your 8 out of 10. We value your opinions and are happy to learn that your overall experience was positive. Please let us know if there is anything special we can do to make your next visit even better since we're always searching for ways to improve. We appreciate your help and hope to have the chance to assist you once more in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 18 juin 2024
Commentaires de Gestion de l’hôtel
20 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Robert,Thank you for your feedback and for rating your recent experience with us. We apologize that your stay did not meet your expectations. Your satisfaction is important to us, and we would like to understand more about your experience to improve our service. We appreciate your honesty and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
