Note fondée sur 32 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,9 Service et personnel
4,7 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Fantastic Introduction to Scottish Hospitality
Publié le 10 août 2024 sur HotelsMy wife and I stayed at Bankhouse B&B as our first stop of four cities on our Scotland tour. Our plane was delayed and we ended up getting in well after midnight. The host, Eileen was extremely friendly and receptive when we got there. She quietly let us in and gave us the brief tour before asking what time we would have breakfast and wishing us a good night.
We unpacked a bit of our belongings into the cozy, clean room (pro-tip: store opened luggage underneath the bed), took our showers in the gorgeous bathroom, and went to sleep on the comfortable beds.
We awoke the next morning to a wonderfully prepared breakfast of our choosing, which included my first experience with how different bacon is in this part of the world compared to the USA.
Eileen also helped with some recommendations as far as taxis and bus routes go, as well as general recommendations about fun things to do in the area. The gentleman she runs the B&B with was also just as friendly and helpful when we interacted with him.
Our room was tidied and refreshed after each day out, and the checkout process was simple as "just leave". Overall a fantastic experience.
They do not allow outside food to be brought in and eaten there, I assume to keep things tidy and not have to worry about trash management, and although the town has minimal takeaway options, it would be nice if they did allow takeaway. However, this is a minimal downside to the otherwise great option for staying in Aberlour (pronounced Aberl-hour).
par un voyageur
Publié le 30 juill. 2024 sur Hotels
par un voyageur
Publié le 16 juill. 2024 sur Expedia
My wife and I were on a 14 day motorcycle trip around Scotland. On a very rainy afternoon we rolled into the Bankhouse B&B and were warmly greeted by the owners. Given a dry place to put our wet bikes and gear and a warm room and beautiful bathroom with a hot shower.
Breakfast the next morning was great, followed by Jim breaking out his road atlas to share some great riding tips and stops to make in the area. Jim and Eileen are avid motorcyclists with a great collection of vintage bikes.
We really appreciated the suggestions while staying a few nights at their place. It was immaculately clean and had the warmest welcome.
Would highly recommend staying here.
Thanks!
par un voyageur
Publié le 14 juill. 2024 sur Hotels
par un voyageur
Just perfect!
Publié le 30 mai 2024 sur HotelsSuper clean! Good sized bathroom.
Delicious well served breakfast locally sourced ingredients.
Great location!
Excellent service!
par un voyageur
Highly recommend!
Publié le 24 févr. 2024 sur HotelsGreat place to stay!
par un voyageur
Travel delays
Publié le 13 nov. 2023 sur HotelsWe ran unto a lost bag situation at the airport which delayed our departure from the airport to the hotel. We called to let them know we were going to be late and they said ok. We got lost on the way which delayed us and we tried to call to tell them but no answer. When we arrived they had left a note they had left. No call to us and they did not pick up or call us back. We ended up at a different hotel all together down the street who picked up the phone and had available. What a rough day - made worse by non-communication from the folks there.
Commentaires de Gestion de l’hôtel
14 nov. 2023 par Eileen, Gestion de l’hôtel
Angie. Thank you for your prompt review. It is very unfortunate that you failed to follow the booking instructions all of which you had received and opened both at time of booking and the pre arrival welcome email opened the day prior to your check in date. As per our instructions Check In is from 5pm - 8pm and guests must leave their estimated time they would like to check in by texting or calling my mobile on the number provided as this enables us to be at our small Bed & Breakfast (not a hotel) in time to meet and greet and also means I am able to plan my working day. I did not receive any check in time from yourself. The first contact I received from you was a call to my landline at 7.15pm to tell me you were on your way and according to your Sat Nav would be with us in 1 hour 30 minutes arriving to check in at 8.45pm. Nearly an hour late, for the last check-in. There was no mention of any delays or any lost luggage and I agreed to wait for your arrival. At 8.45pm you never appeared and I did not hear from you until a message was left at 9.30pm again on my landline while I had to pop out to the local shop before it closed to tell me that you had taken a wrong turning and would be another 1 hour 20 minutes, (ten minutes less than your original journey time?). I thought this strange as the airport is only just over an hour away. This now being a 10.45pm check in. As you had not left any number for me to contact you I waited but 10.45 came and again no arrival. I waited a further 45 minutes without any calls or messages from you although you had my mobile number. I had now been waiting 6 hours 30 minutes for your arrival and had to leave just before 11.30pm realising that at such a late hour now, I assumed you must have decided it was too late to expect to be checked in, disturbing guests and had therefore booked into a Hotel or Travel Lodge which do open 24 hrs and have full time reception staff. I had left a note on the door just in case you did happen to arrive. Had you informed us of your intentions initially it would have been so much more respectful and a lot less stressful for us all.
par un voyageur
Publié le 10 nov. 2023 sur Expedia
par un voyageur
Publié le 4 oct. 2023 sur Expedia
Everything was immaculate. Fresh. Super clean. Nice styling. Bedding was lovely. Towels were lovely. Try the yoghurt and home made compote for breakfast. Cooked items very high standard. Owners bright and cheerful. I cannot fault it in any way.
Commentaires de Gestion de l’hôtel
6 oct. 2023 par Eileen, Gestion de l’hôtel
Thank you so much Rosie for your kind review. We are so glad you enjoyed your stay with us and we hope to see you visit again in the near future.Take CareKind RegardsEileen and Jim
par un voyageur de Webster
Publié le 22 sept. 2023 sur Expedia
Very nice property, interior is all brand new. Please note, pay attention to the message. The owner sends you before you arrive so they know what time to meet you. Wonderfully cooked breakfast in the morning, everything was as advertised.
