Note fondée sur 599 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 oct. 2024 sur Hotels
This was being restored and was an absolute Crown jewel.But now its glory is faded and going down. The main atrium used to be spotless , but now Has dog piles Garbage cigarette butts and broken tile. The strangely comfortable comforters are gone from the rooms And were replaced by a single Military style blanket with no sheets. There were no bath towels and the tv was not connected. No fridge. And for no smoking, well the smoke detectors are covered with bags and the reek of weed is insane. Open drug dealing. And apparently they are housing folks for some NGO. My previous 5 star ratings of this place are obviously no more....
Commentaires de Gestion de l’hôtel
10 oct. 2024 par FD, Gestion de l’hôtel
We apologize for the cleanliness and service issues you experienced during your stay. We’re addressing this with our team and hope to welcome you back for a better experience.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par FD, Gestion de l’hôtel
I’m sorry to hear about your recent experience and appreciate your feedback. We’re addressing the issues you mentioned and would love to make it right.
par un voyageur
Not great
Publié le 22 sept. 2024 sur HotelsParking lot was full of trash and the area was sketchy. The staff was nice and the room was OK, but the beds weren’t very comfortable. The breakfast only had cereal and milk, toast and coffee.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par FD, Gestion de l’hôtel
I’m sorry to hear about your recent experience and appreciate your feedback. We’re addressing the issues you mentioned and would love to make it right.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Nasty dirty
Commentaires de Gestion de l’hôtel
23 sept. 2024 par FD, Gestion de l’hôtel
I’m sorry to hear about your recent experience and appreciate your feedback. We’re addressing the issues you mentioned and would love to make it right.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par FD, Gestion de l’hôtel
I’m sorry to hear about your recent experience and appreciate your feedback. We’re addressing the issues you mentioned and would love to make it right.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par FD, Gestion de l’hôtel
I’m sorry to hear about your recent experience and appreciate your feedback. We’re addressing the issues you mentioned and would love to make it right.
par un voyageur de Abilene
Publié le 8 sept. 2024 sur Expedia
Horrible service
Commentaires de Gestion de l’hôtel
9 sept. 2024 par FD , Gestion de l’hôtel
Thank you for your feedback. We're sorry to hear about your experience and sincerely apologize for any inconvenience caused. Please reach out to us directly so we can make things right. We value your input and will use it to improve our services.
par un voyageur
Stay clear of this one!
Publié le 2 sept. 2024 sur HotelsI will not recommend or return to this property. Tried to get clean towels for two days and was totally phone by the staff. Poor condition hotel -either fix it up or tear it down. Staff needs serious customer service training.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par FD, Gestion de l’hôtel
Thank you for your feedback, and I sincerely apologize for the inconvenience you experienced. We’re addressing the issues you mentioned and hope to welcome you back to provide a better experience.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par FD, Gestion de l’hôtel
Thank you for your feedback, and I sincerely apologize for the inconvenience you experienced. We’re addressing the issues you mentioned and hope to welcome you back to provide a better experience.
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par FD, Gestion de l’hôtel
Thank you for your kind words! We're delighted to hear you enjoyed your stay and appreciate your feedback. We look forward to welcoming you back soon!
