Note fondée sur 950 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 avr. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
1 mai 2019 par DM, Gestion de l’hôtel
Dear, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
par un voyageur
Publié le 18 déc. 2024
Commentaires de Gestion de l’hôtel
18 déc. 2024 par dp, Gestion de l’hôtel
Dear Wendy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Dp, Gestion de l’hôtel
Dear Leslie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Everything was just average. The two keys provided did not work, so that caused a trip back to the front desk. There was an extra pillow without a cover on the nightstand upon entering the room. Bathroom door was dirty. The in room coffee supply basket contained a previously opened empty packet. The exterior door to the pool was broken, so you could exit but not re-enter. The bed was great. TV was great. AC was great. Breakfast was good. Everything considered, it is average.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Dp, Gestion de l’hôtel
Dear Robert , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
The room was okay but the carpet needed some upgrade. We had excellent staff service. Morning breakfast was a little bit below par. Could use a little more support from management.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Dp, Gestion de l’hôtel
Dear Joseph, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
par un voyageur de Baird
Publié le 29 sept. 2024 sur Expedia
This hotel property advertises that it is in much better condition than what it actually is. I spoke to one of the front desk staff on the phone and specifically asked if the King Suite I reserved was a non smoking room with a bathtub. I wanted to make sure the checking process was smooth due to the fact I was arriving after midnight. He assured me it was but it was not. The room smelled like old stale cigarette smoke and there was no bathtub in the room I requested. It was not til I went back down stairs to switch King Suites that I was informed that there was no option for a bath tub in those specific rooms (King Suite) and when I mentioned that the room had been smoked in, the front desk attendant let me know my only option was to switch to a smaller room and she couldn’t guarantee that there was no smoking in the rooms at the same rate that I paid for the King Suite. When I arrived I was very disappointed with the cleanliness of the hotel from the moment I walked through the lobby. The rooms were just as bad, torn carpet, missing baseboards, tons of moisture in the air from outdated ventilation and both rooms I was offered had definitely been smoked in although they advertise as a smoke free facility and offer smoke-free rooms. Between the advertising on Expedia and the obvious advertising at the hotel, the information on the conditions of this property are very misleading. I would not recommend this property to anyone.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Dp, Gestion de l’hôtel
Dear Christina , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Pros … staff was nice , continental breakfast was average . The closeness to acu university was great .
Cons - dirty/ stained pillow cases, tv and phone in room didn’t work . Toilet seat was broken . Although I was credited 30$ a week later . None of those issues were resolved and no other room was available for the size I booked .
Commentaires de Gestion de l’hôtel
28 sept. 2024 par dp, Gestion de l’hôtel
Dear Karen , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
We selected this property and actually moved from another property to be able to use the pool in the Texas heat. The pool was beautiful, but the gate was locked. The front staff would not open the gate saying someone had jumped the fence the night before. As a pool owner I am very aware that pool chemicals disperse when added and it doesn't take 48 hour to shock and swim and the only person that would have suffered was the person who jumped the fence. There were several other patrons who were also upset about the pool being closed when it was clearly clean and ready for use. We will probably not be back based on false advertising. The breakfast was good however as was the cook and staff
Commentaires de Gestion de l’hôtel
28 sept. 2024 par dp, Gestion de l’hôtel
Dear Amie , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par dp, Gestion de l’hôtel
Dear Glanmarco, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Great location for access to ACU. Nice employees. Updated property.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par dp, Gestion de l’hôtel
Dear Lisa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
