Note fondée sur 18 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
2,4 sur 5
64 % des clients le recommandent
3,7 Propreté de la chambre
2,6 Service et personnel
3,2 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
1 sur 5
par un voyageur

A éviter

Publié le 5 janv. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
10 janv. 2019 par Omar Khmir, Gestion de l’hôtel
Dear guest, Thank you for taking the time to share your feedback with others in this forum. Our constant aim is to provide the highest level of comfort to our guests and I was disappointed to see that your review score was below our minimum expectations, and since our guest’s feedback is extremely important to us, we would appreciate if you could share with us the details of our shortfalls. In the meantime, please accept my sincere apologies for any inconvenience you may have experienced. I would like to thank you once again and I certainly hope we can be at your service again in the near future. Sincerely, Omar Khmir Assistant Manager
3 sur 5
par un voyageur

Publié le 3 févr. 2020 sur Expedia
The next shower is 7 walking minutes away, no bathroom nearby. Also, the booking is just for 6 hours, every further hour is an extra 14 $.
Commentaires de Gestion de l’hôtel
11 févr. 2020 par Omar Khmir , Gestion de l’hôtel
Dear Valued Guest, Thank you for sharing your time to share your feedback following your recent stay with us. Kindly note that our hotel amenities and information such as rate, duration of stay have been mentioned on our website. kindly note that we have rooms with attached bathroom in our sister hotel in terminal one and we will be happy to allocate in a room that meets your requirements on your next visit. Thank you again for choosing Aerotel Terminal 3 Arrival and I certainly hope that we can be at your service again in the near future. Sincerely, Omar Khmir Senior Duty Manager
3 sur 5
par un voyageur

Publié le 8 janv. 2020 sur Hotels
Savnet toalett og dusj og det ble ikke informert om at vi bare hadde rommet i 6 timer
Commentaires de Gestion de l’hôtel
13 janv. 2020 par Omar Khmir , Gestion de l’hôtel
Dear Valued Guest, Thank you for taking the time to write a review following your recent stay with us and share your experience with fellow travellers. Kindly note that our hotel information has been stated on our website such as hotel's amenities and duration of the stay. kindly note that we have rooms of varying sizes and configurations in our Aerotel Terminal 1, and we will be happy to allocate you to a room that meets all your requirements for any future stays. Thank you again for sharing your feedback with us and I certainly hope that we can be at your service again in the near future. Sincerely, Omar Khmir Senior Duty Manager.
3 sur 5
par un voyageur

Poor service, no bathroom, but overall value

Publié le 29 juill. 2019 sur Hotels
There are three Aerotels in the Abu Dhabi airport and two of them are in terminal 3. It is unclear which one is booked and they are a good walk apart, so I was directed from one to the other, then back to the first. The room was a perfectly comfortable pod just big enough for a bed, but quiet and clean. Bed was comfortable and all outlets worked. I asked for a wake-up at 8:30 to catch a 10:30 flight and was woken up at 7:15. The concierge told me that I needed at least 3 hours to clear US pre-flight customs. We discussed and I ignored him (clearing customs in only 20 minutes much later); but being woken up after 3 hours of sleep was frustrating. There is also NO BATHROOM at this Aerotel. The bathroom is 400-500 feet away amidst a duty free shopping area. Overall, it was acceptable if I had known where to go and what to expect. Sleeping pods in lounges might be better if you have access to them.
Commentaires de Gestion de l’hôtel
26 août 2019 par Omar Khmir , Gestion de l’hôtel
Dear Valued Guest Thank you for taking the time to share your experience following your recent visit with us. We always appreciate candid feedback from our guests. Please accept my sincere apologies for any inconvenience and frustration you went through during your stay. I am pleased that your overall experience with us positive. it is absolute pleasure to read such comment such as yours. Please be assured that we take guest feedback extremely seriously and the matter will be taken up with the concerned managers to take the appropriate measures to ensure similar feedback do not occur again. Our guests’ complete satisfaction is of prime concern to us and it is through guests’ constructive feedback such as yours that we are able to identify those areas that are worthy of praise or in need of improvement. I would like to thank you again for sharing your feedback with us and I certainly hope we can be at your service again in the near future. Sincerely, Omar Khmir Senior Duty Manager
2 sur 5
par un voyageur

Not happy with check in

Publié le 8 avr. 2019 sur Hotels
Slow check in I send them request that My flight will arrive at 06:15 a.m. but the staff did not accept my request and there was no shower and my experience was very bad because i have to wait until 9:00 a.m
Commentaires de Gestion de l’hôtel
9 mai 2019 par Omar Khmir , Gestion de l’hôtel
Dear Guest, Thank you for taking the time to write a review following your recent stay with us. Please accept my sincere apology for any inconvenience you went through during your stay with us. Please note that early check-in requests are subject to availability and your request was not honoured due to there were any rooms available as we were sold out. Our guests' complete satisfaction is of prime concern to us and it is through constructive guests feedback such as yours we are able to identify those areas are worthy of praise or in need of improvement. Thank you again for your feedback and I certainly hope that we can be at your service again in the near future. Regards, Omar Assistant Manager
1 sur 5
par un voyageur

Publié le 22 févr. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
23 juin 2019 par Omar Khmir , Gestion de l’hôtel
Dear guest, Thank you for taking the time to share your feedback with others in this forum. Our constant aim is to provide the highest level of comfort to our guests and I was disappointed to see that your review score was below our minimum expectations, and since our guest’s feedback is extremely important to us, we would appreciate if you could share with us the details of our shortfalls. In the meantime, please accept my sincere apologies for any inconvenience you may have experienced. I would like to thank you once again and I certainly hope we can be at your service again in the near future. Sincerely, Omar Khmir Senior Duty Manager
3 sur 5
par un voyageur

Publié le 3 févr. 2019 sur Hotels
A közös mosdó, zuhanyzó a reptéri nyilvános mosdó és zuhanyzó......
Commentaires de Gestion de l’hôtel
6 févr. 2019 par Omar Khmir, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to write a review and share your experience with us. Our constant aim is to provide the highest level of comfort to our guests and I was disappointed to read that there were aspects of your experience that did not meet your expectations. Please note that our rooms description and amenities are stated on the website however we have rooms of varying sizes and configurations in our sister hotel at terminal 1, and we will be happy to allocate you to a room that meets all your requirements for any future stays. Thank you again for choosing Aerotel Abu Dhabi and I certainly hope that we can be at your service again in the near future. Sincerely, Omar Khmir Assistant Manager
1 sur 5
par un voyageur de Anand, Imdia

Publié le 13 déc. 2018 sur Expedia
I had made reservation for Dec 12 to Dec 23-1night. While checking in the desk clerk told me that I can stay for only 6 hr, and it will cost me $14 some/hr additional for time over 6 hrs. If I was made aware of this hidden cost I would not made reservation at this hotel. I know the amount paid is not refundable. I decided not to stay at this hotel. Did I loose my money? May be yes- courtesy of your opaqueness. D C Patel
Commentaires de Gestion de l’hôtel
17 déc. 2018 par Omar Khmir , Gestion de l’hôtel
Dear Guest, Thank you for taking the time to share your feedback with us. I would like to apologize for not meeting your expectations during your experience with us. Please note that our check-in and check-out is mentioned on our website. upon your arrival, our receptionist informed you that you booked for 6 hours only and advise you if you wish to extend for another 6 hours there will be an additional cost. Please note that there was no hidden cost in your reservation as you booked for 6 hours only and I trust that you get a booking confirmation with the same. Thank you again for choosing Aerotel Abu Dhabi and we hope we can be at your service again in the near future. Regards, Omar Khmir Assistant Manager.
2 sur 5
par un voyageur

Publié le 2 déc. 2018 sur Expedia
Too confining.no attach bathrooms.Located outside transit area , need to go thru security again.
Commentaires de Gestion de l’hôtel
2 déc. 2018 par Omar Khmir, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to write a review following your recent stay with us. Please accept my sincere apology for any inconvenience or frustration you went through during your stay. Please note that our hotel is location, Services and amenities have been stated on our website. Thank you again for choosing Aerotel Abu Dhabi and I certainly hope we can be at your service again in the near future. Regards, Omar Khmir Assistant Manager
1 sur 5
par un voyageur

Publié le 16 nov. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
23 nov. 2018 par Omar Khmir, Gestion de l’hôtel
Dear Guest, Thank you for sharing your rating with us following your recent stay us. Please accept my sincere apologies for any inconvenience and frustration you went through during your stay. Thank you again for choosing Aerotel Abu Dhabi and I certainly hope we can be at your service again in the near future. Regards, Omar Khmir Assistant Manager.
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