Note fondée sur 6 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,0 Service et personnel
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2024 sur Expedia
The property is beautiful, but I think it should be banned from Expedia. Once I got to the hotel in Nigeria, I was told that I had to pay the hotel directly even though I booked the hotel through Expedia. I was able to contact Expedia to get my money back, and I paid the hotel using the money that was returned to me by Expedia. In addition to the craziness that I already experienced, someone at hotel went through my suitcase and took something that belonged to me. After I told them that I was going to call the police, the item that was stolen from me reappeared the next day. I felt violated by the people that work at this hotel, and I don’t want anyone else to have the same experience.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Atelier Team, Gestion de l’hôtel
Thank you for your feedback Mr Ishiaka, after thorough investigation we found that the issue with your payment was due to an unauthorised receipt of payment by expedia, and this was communicated to you, and was sorted by expedia. Even though your payment wasn't received at the time of your check in, we went ahead to check you in to ensure a pleasant stay with us.For the item, once found amongst the items taken to the laundry! it was registered at the front office as it couldn't be traced to a particular room unless complaint was made. When yours came in, it was returned to you.We apologize for the shortcomings, and would like to make up for it on your next visit if given the opportunity.Best regards
par un voyageur
Publié le 8 mars 2021 sur Expedia
par un voyageur
Publié le 17 janv. 2021 sur Expedia
I really enjoyed my stay at Atelier. The room is way more beautiful than the pictures here. Very cozy and beautiful space. I had spent some part of my vacation at Fraser just before coming to Atelier and I must say that Atelier is hands down the best place I’ve ever stayed in Abuja. I hope they keep up with the standard!
par un voyageur
Publié le 5 janv. 2021
I loved the art and ambience of the place. I didn't like the behavior of the security personnel and I also didn't like that there was an event there almost all through the night - couldn't sleep till about 3am.
par un voyageur
Publié le 28 févr. 2020 sur Expedia
This is a beautiful property with an art gallery on site. The room is spacious, comfortable, well appointed and modern. The food at the restaurant is quite good and pretty good value for money. The staff is friendly and goes out of their way to make sure you are comfortable.
My only issues are little things; no complimentary water in the room as advertised, blown light bulbs and a closet door that could not be opened. Also food service is rather slow. Despite that I would definitely stay here again and would recommend it to friends and family
par un voyageur
Publié le 17 juin 2019 sur Expedia
Commentaires de Gestion de l’hôtel
17 juin 2019 par Atelier, Gestion de l’hôtel
Thank you! we strive to do better at all times, looking forward to receiving you again into our ever exciting space
