Note fondée sur 38 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
3,6 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 sept. 2024 sur Expedia
par un voyageur
Publié le 12 août 2024 sur Expedia
The staff were very kind and attentive. The property needs attention. The pool was not swimmable due to green algae. There was mold in the bathrooms, and I had to switch rooms 3 times. The toilet surround smelled like urine in 2 of the rooms. The last room I was in the water steamer for hot drinks had little white worms. I think the property owners need to step it up! Oh last, I didn’t use the gym at all because the attendant was incredibly rude!
Commentaires de Gestion de l’hôtel
13 août 2024 par BON ELVIS, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay with us. We apologise for the unacceptable conditions you encountered, we take these issues extremely seriously and with immediate actions. We want to assure you that the green colour of the pool was not due to negligence or poor maintenance, but rather because the pool was undergoing routine maintenance and cleaning at the time and this process usually leaves the water green for some period of time, we assure you that our pool is safe and clean for our guest. Also, the house keeping and maintenance are on deep room cleaning especially the toilets to ensure that there are no molds and all the water steamer have been sterilized and properly washed to ensure cleanliness and we also apologise for the poor service you received from our gym attendant and are following up with continuous training on our staff to ensure that our guest receive the good service and courtesy they deserve. We hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 8 juill. 2024 sur Expedia
par un voyageur
Publié le 4 avr. 2024 sur Expedia
Decent place with pleasant staff.
par un voyageur
Publié le 11 déc. 2023 sur Expedia
Service was good, rooms were either infested with cockroaches or damp.
Commentaires de Gestion de l’hôtel
11 déc. 2023 par BON ELVIS, Gestion de l’hôtel
Thank you for your feedback. it will be given urgent attention. will look forward to welcoming you back at BON HOTEL ELVIS.
par un voyageur
Publié le 24 nov. 2023 sur Expedia
par un voyageur
Publié le 27 oct. 2023 sur Expedia
Very nice facility and clean. The staff are the best
Commentaires de Gestion de l’hôtel
30 oct. 2023 par BON ELVIS, Gestion de l’hôtel
Thank you for choosing BON HOTEL ELVIS as your preferred hotel.Thank you for the compliment. we look forward having you back some other time.
par un voyageur
Not a Good Hotel for the Price
Publié le 25 oct. 2023 sur HotelsWhen I booked online and showed up at the hotel they tried to tell me that there weren’t any rooms left and asked me to cancel. They then were able to find a room after I started talking to hotels.com customer service. The room was smaller than what is in the pictures, not as clean and not as modern. The bathroom was missing a shower curtain and there was no remote for the tv. It’s probably one of the worst hotels I’ve been to for this price point. Your money is better spent going somewhere else.
Commentaires de Gestion de l’hôtel
25 oct. 2023 par BON ELVIS, Gestion de l’hôtel
We sincerely apologies for any inconveniences you might have experienced. we are fully booked and has closed our porter online.Be rest assured that all your feedback is taking and we will work on it to improve better.
par un voyageur
Publié le 26 sept. 2023 sur Expedia
Absolutely enjoyed my stay, very supportive and available staffers, always ready to help. I would stay again if I could
Commentaires de Gestion de l’hôtel
26 sept. 2023 par BON, Gestion de l’hôtel
Thank you for your feedback.we look forward to have you back at BON HOTEL ELVIS.
par un voyageur
Publié le 26 sept. 2023 sur Expedia
Had a great experience, was checked into a good spacious room. The staffs were cautious and well mannered. Left with a good taste on my lips
Commentaires de Gestion de l’hôtel
26 sept. 2023 par BON ELVIS, Gestion de l’hôtel
Thank you for your feedbackWe look forward to have you back at BON HOTEL ELVIS.
