Note fondée sur 26 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,8 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 août 2023 sur Hotels
par un voyageur
Publié le 17 mars 2024 sur Hotels
First of all the receptionist said they can’t find my booking despite I showed my booking number on my email and my payment and said they don’t even deal with hotels.com. Nor Expedia. I got very frustrated and delayed for a while after they called a manager he finally told me to give me a room as if it was by pity.
Too much light issues in this hotel. Sometimes every 15min. Anytime any person passes by my room I hear it and it disturbs my sleep…
par un voyageur
Publié le 22 juill. 2023 sur Hotels
par un voyageur
Publié le 8 mars 2022 sur Hotels
par un voyageur
Publié le 18 déc. 2021 sur Hotels
It was OK!
par un voyageur
Publié le 14 sept. 2021 sur Expedia
par un voyageur
Nice hotel but stop the scam attempt!
Publié le 5 sept. 2021 sur HotelsHotel is nice with reasonably comfortable rooms. I was initially given a room right over the kitchen which was noisy and smelly but they did move me to somewhere more comfortable. This room was ok although some drain smells at times!
Food was good including a nice breakfast each day.
Some staff need to learn basic politeness. A please or a thank you is so nice! Bringing me my bill whilst halfway through a drink and maybe when I want another drink hardly makes me feel welcome.
Checking out and paying your bill is a real trial. As with some other hotels in Nigeria, once a transaction is approved there is an attempt to then write down all the credit card details onto their computer leaving it wide open to fraud! Doesn’t need to happen as it is a hotel policy only and when you refuse miraculously there is no problem! STOP DOING IT PLEASE!
Commentaires de Gestion de l’hôtel
7 sept. 2021 par General Manager, Gestion de l’hôtel
Thank you for taking time to report your constructive criticism. I sincerely apologies for poor services experienced during your stay. I can assure you that we had addressed these with Hods for further corrective actions to be taken. We rely on guest feed back as it links us back to the basics of striving the best guest service. We hope to have you stay with us again as your interest, concern and relationship are truly invaluable to us.
par un voyageur
Good hotel but Practices Dangerous
Publié le 21 nov. 2020 sur HotelsGood comfortable hotel with very nice rooms. Breakfast and most meals were good but a more varied room service menu would improve.
The check out procedures let the hotel down. Caught reception staff trying to input the whole of my cc number into their system after it had already been authorised. Totally unacceptable practice and needs to be stopped. When this pointed up got bad attitude which means won’t be returning!
par un voyageur
Billing does not work Be careful.
Publié le 17 févr. 2020 sur HotelsThey charged me twice (Hotels.com and the Bon Hotel Aosoko). I can’t get them to reverse the charge.
par un voyageur
Publié le 18 mars 2019 sur Expedia
There was a lot of noisy movement on my floor (Third Floor) during my stay. It appeared that the workers were moving some heavy machines on the floor. This made a lot of noise. Otherwise, all was good
