Note fondée sur 13 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
2,8 sur 5
71 % des clients le recommandent
3,3 Propreté de la chambre
3,2 Service et personnel
3,4 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
2 sur 5
par un voyageur de Ottawa, Canada

Publié le 13 oct. 2019 sur Expedia
This hotel is a scam. The place is old, dirty and cockroach infested. Very mouldy and smells horrible. The lift partially and could only take 4 adults at once. It is like a building waiting to be demolished. The management was not transparent on the actual state of the hotel. My advice, this hotel should be shot down for extensive renovation otherwise lives are being put at risk. If I had other options or refund option I would have cancelled. I am now back in Canada and hoping that I don’t come down with a respiratory infection contracted at Summerset. What a shame? The reck an almost perfect vacation. A reputable company like Expedia should disassociate itself from this ghetto hotel. I put my kids at risk having them lodged there.
2 sur 5
par un voyageur de johannesburg

Publié le 9 mai 2019 sur Expedia
Reasons to stay here: - The food is freshly prepared and very nice. - The rooftop terrace is nice and has a great view. Reasons not to stay here: - The property is run down and badly maintained, especially common areas. - My room had 2 broken taps, a leaking hole in the bathroom roof, broken curtains and a broken chandelier. - The hotel supplies a kettle and cups in your room but no coffee, tea, sugar, sweetener or milk. - Although the food was really nice, dishes don't always resemble what is on the menu - Fajitas are served without tortillas, cheese and cream - American breakfast is served without fruit, pastries and sausage - many menu items were not available.
Commentaires de Gestion de l’hôtel
10 mai 2019 par N.M, Gestion de l’hôtel
Dear Valued Guest, Thank you for the positive feedback about rooftop terrace. We have noted your concerns about the state of rooms; we have begun preliminary work towards renovation of guest rooms. Kind regards,
2 sur 5
par un voyageur

Publié le 20 mars 2019 sur Hotels
Commentaires de Gestion de l’hôtel
26 avr. 2019 par M.N, Gestion de l’hôtel
Dear Guest, Thank you for taking time to review the hotel. We have noted your comments and we will share them accordingly with other staff members.
2 sur 5
par un voyageur

Nicht zu empfehlen

Publié le 11 nov. 2018 sur Hotels
Die Beschreibung des Hotels ist unzutreffend: Es gibt weder einen Pool, ein Gym noch ein Businesscenter Der Service ist extrem langsam (ob beim Frühstück oder im Restaurant) und man sollte mindestens 45 min zwischen Bestellung und Ankuft des Essens einplanen.
Commentaires de Gestion de l’hôtel
15 nov. 2018 par Summerset Asokoro, Gestion de l’hôtel
Dear guest, Thank you for the review and the feedback. We have updated our property details to include only those services provided at the hotel. We have also taken note of your comments relating to food service. We look forward to hosting you during your next visit to Abuja.
3 sur 5
par un voyageur

Publié le 16 sept. 2018 sur Hotels
Good and fair service
Commentaires de Gestion de l’hôtel
15 nov. 2018 par Summerset Asokoro, Gestion de l’hôtel
Good day, Thank you for the review. We look forward to your next visit. Yours in Hospitality
4 sur 5
par un voyageur de Liverpool

Nice hotel that can do better

Publié le 21 avr. 2018 sur Hotels
Hotel is nice and quiet with comfortable rooms. Has some small niggling areas that needs attention and could become a little gem. Should note it has no pool despite what states on Hotels.com.
Commentaires de Gestion de l’hôtel
10 mai 2019 par N.M, Gestion de l’hôtel
Dear Guest, Thank you for reviewing our hotel. We have noted your comments and we will revise information on the hotel. Our other two hotels in Maitama have a swimming pool. Kind regards,
2 sur 5
par un voyageur

Publié le 17 sept. 2017 sur Expedia
The hotel promised more than it delivered. There was confusion checking-in and it is not really worth the price.
3 sur 5
par Pawel

Publié le 23 août 2017 sur Hotels
poor wifi and mould in the room, not all restaurant menu available, same for wines.
3 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 20 août 2017 sur Hotels
1 sur 5
par un voyageur

unsatisfied with service

Publié le 6 juill. 2017 sur Hotels
not satisfied.
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