Ratings based on 132 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Very nice hotel
Posted Sep. 25, 2024 on HotelsThe room didn’t have air conditioning in one bedroom. And there was water in common areas due to extreme weather. The hotel we have stayed at many times agreed to give a full refund for the second night. We ll remember this kindness !
Comment from Hotel Management
Sep. 25, 2024 by Guest service, Hotel Management
Dear Cheri,We are sorry for the inconveniences you had during your stay with the AC and with the water due to the hurricane. We are glad we could help you out with your refund.
by A traveller
Posted Jun. 14, 2024 on Expedia
Comment from Hotel Management
Jul. 16, 2024 by Guest service, Hotel Management
Estimado Jorge,Muchas gracias por su preferencia y calificación. Nos es grato ver que disfrutó su estancia en Villamar Princesa Suites. ¡Vuelva pronto!
by A traveller
Posted May 1, 2024 on Hotels
Comment from Hotel Management
May 3, 2024 by Guest Service, Hotel Management
Dear Cheri,A perfect rating! We are honored and grateful for your generosity in giving us a score of 10 out of 10. Our team works hard to ensure that every aspect of your stay is flawless and satisfying. We hope to have the pleasure of welcoming you back in the future for another unforgettable experience, thank you for choosing our hotel!
by A traveller
An okay stay with no frills.
Posted Apr. 28, 2024 on HotelsThe sofas in our suite were terrible. No TV and no dishes, utensils and pots or pans in kitchenette.
Comment from Hotel Management
Apr. 30, 2024 by Guest Service, Hotel Management
Dear David,I am sorry that there were no utensils in your room. Did you ask the front desk? It is important that they know you need something so we can fix anything you need during your stay and make your stay a more pleasant one.
by A traveller
Posted Mar. 28, 2024 on Hotels
Comment from Hotel Management
Apr. 1, 2024 by Guest Service, Hotel Management
Dear Frank,We regret that our stay was not what you expected, however more information wouldve been extremely helpful as to know how we can improve our services.
by A traveller
Posted Feb. 20, 2024 on Expedia
Helpful and nice people work there, but the room was horrid. We moved to a different accomodation. Some of the condition could be due to hurricane damage, but it appeared that the hotel has always been a 1, so it's rather misrepresented on the site.
Comment from Hotel Management
Feb. 21, 2024 by Guest Service, Hotel Management
Dear Sandra,We're sorry to hear about your disappointing experience with the room during your stay. While we strive to provide comfortable and enjoyable accommodations for all our guests, it seems we fell short of expectations in this instance. We appreciate your understanding regarding any issues related to hurricane damage, but we also take your feedback seriously regarding the overall condition of the hotel. We'll look into this matter further to ensure accurate representation on booking sites and work on improvements where needed. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.
by A traveller
Wonderful!!
Posted Jan. 30, 2024 on HotelsAbsolutely wonderful. People so nice. Embroidered towels! Daily maid with beautifully folded toilet paper!! Nice kitchen with granite!! We ve stayed for weeks and it’s so convenient walking to restaurants and even banks and Walmart!!
Comment from Hotel Management
Jan. 31, 2024 by Guest Service, Hotel Management
Dear Cheri,After hurricane Otis, we feel very fortunate of having the pleasure to serviced you for weeks and we are very motivated with your kind words. We are very pleased to know that you enjoyed our service, convenient location and your overall stay. We hope to service you sometime soon
by A traveller
Posted Jan. 20, 2024 on Hotels
Comment from Hotel Management
Jan. 22, 2024 by Guest Service, Hotel Management
Dear Cheri,We are very pleased to see that you enjoyed your stay with us. We thank you for your preference and hope to host you again sometime soon
by A traveller
Posted Jan. 9, 2024 on Hotels
Comment from Hotel Management
Jan. 10, 2024 by Hotel Villamar Princesa, Hotel Management
Buenos días señor José, muchas gracias por su visita. Esperamos verlo por acá nuevamente.
by A traveller
Posted Jun. 22, 2023 on Expedia
Really nice place to stay although transportation was difficult to find and was far away from the center of where we wanted to go it was a nice place to stay with a/c. The rooms were nice, the outside view was beautiful, the location is pretty since it's private and someone opens the gate since its in a residential area and it's SAFE we traveled as a family of 8 with young kids. So we were safe to walk around the close area. The check in was until 1pm Not sure why. And i did not check since usually check ins are at 11am-12pm in most places. The receptionist also questioned my price I payed which I had receipt Of what I paid for with my Expedia points plus out of pocket pay, but someone took care of it. Overall all that i still give it a 10 for clean, safe, family friendly, safe to leave my stuff inside the hotel while traveling outside. They came to clean and change towels everything was in its place. WE loved it.
