Note fondée sur 17 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,0 sur 5
4,2 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
2 sur 5
par un voyageur

Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Customer Services, Gestion de l’hôtel
Thank you for taking time to send us how you feel about our service. We wish you shared with us areas we can improve. Please on your next visit share with us areas of concern so we can work to meet your needs. You may also send us an email of the details of your dissatisfaction to obed@accruase.com
4 sur 5
par un voyageur de New York

Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Customer Services , Gestion de l’hôtel
Thanks for your review. We will continue to do our best to maintain the standards.
4 sur 5
par un voyageur

Publié le 12 juill. 2024 sur Expedia
A quiete place which met my expectation of a resting option. Staff were available to sort out any complaint
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Guest Services, Gestion de l’hôtel
Thanks for the feedback. We look forward to seeing you soon. Wishing you all the best.
4 sur 5
par un voyageur

Publié le 2 juill. 2024 sur Expedia
I liked everything except housekeeping Communication
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Guest Services, Gestion de l’hôtel
Thanks for the feedback. We will work with house keeping to improve guest communication. Please be assured that your next visit will be a much more pleasant experience. We hope to see you soon.
3 sur 5
par un voyageur

Publié le 8 mai 2024 sur Expedia
Property was nice and quiet but I didn't like that it had no real access to beach. The food was amazing but having no power at times was no acceptable. Check in was fast and easy but check out to 45 extra minutes due to no power and I had to end up paying my cab driver extra. I lost more money. This stay did not leave me happy .
Commentaires de Gestion de l’hôtel
9 mai 2024 par Guest Services , Gestion de l’hôtel
Carmen, we are sorry that you lost money on this stay. The power situation from the city is really frustrating and it is unfortunate your stay coincided with a mandatory maintenance on the Genset. We are sorry that this visit did not leave you happy but are confident that the next one will. We look forward to seeing you soon.
1 sur 5
par un voyageur

Publié le 24 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 mai 2024 par Guest Services , Gestion de l’hôtel
Thanks for sharing with us how you feel about our service. We wish you could give us areas we can improve. We look forward to seeing you again when we will strive to meet your expectations.
5 sur 5
par un voyageur

Publié le 10 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 mai 2024 par Michelle, Gestion de l’hôtel
It was a pleasure hosting you. We welcome you to the accruase family and look forward to your next visit !
4 sur 5
par un voyageur

Publié le 9 mars 2024 sur Expedia
The hotel is nice, but small changes could make the stay truly amazing. It is really the garden that is beautiful and you can spend most of your time outside. The rooms are simple, but clean. The food is tasty, but the service takes time. The pool was not cleaned so we could not swim, if it was this would be great.
Commentaires de Gestion de l’hôtel
9 mars 2024 par Obed Owusu-Kissi, Gestion de l’hôtel
Julia, thanks for your review. We do appreciate you taking time to give us feedback. We have noted your constructive comments and will ensure that we make the needed changes. Our policy of cooking food fresh sometimes can be challenging but we will try; and our Ghana Water Company, our principal source of water for our pool can sometimes disappoint but we will explore alternative options. Once again thank you and be assured your next visit will be a more pleasurable experience.
4 sur 5
par un voyageur

Short stay

Publié le 18 avr. 2023 sur Hotels
Was good value for money. Lovely staff. Breakfast was not great unfortunately. Missing key things like butter. But the service in other areas was good and management were professional and approachable.
Commentaires de Gestion de l’hôtel
18 avr. 2023 par Michelle , Gestion de l’hôtel
Thank you Madam Michelle for taking time to give us a review. It was a pleasure to host you and your family. Your feedback is very much appreciated. We would coordinate with our team to make sure all breakfast components are presented in the future. We look forward to hosting you again soon!
3 sur 5
par un voyageur

Publié le 27 mars 2023 sur Expedia
The noise throughout our stay was quite cumbersome. There was a wedding/engagement that didnt allow my husband and i to rest. However the chef and staff were excellent and attentive.
Commentaires de Gestion de l’hôtel
27 mars 2023 par Accruase , Gestion de l’hôtel
We are very sorry to note this. It is very unfortunate that the wedding program that started at 3:00 pm did not end until 9:30 pm and very unfortunately it was not the usual solemn ceremonies we occasionally host at accruase. We are currently working on our Yaywala Event Center and will move all events from accruase very soon. Again we are sorry and please expect a special package on your next visit.Regards from accruase and congratulations