Note fondée sur 118 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de GRAVESEND
Publié le 23 oct. 2024 sur Expedia
excellent staffing, beautiful hotel internally
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Pradeep, Gestion de l’hôtel
Thank you so much for your wonderful review! We're thrilled to hear you had an excellent experience and that you found our service and hotel outstanding. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay!
par un voyageur
Nice but the place needs maintenance
Publié le 23 oct. 2024 sur HotelsThe pool area is really nice, and the gym is really well equipped for a hotel gym. The staff were also all very nice, and the food was good (though wait times were slow, we waited over an hour for two club sandwiches when we were the only people at the pool area).
The issue we had was that the room smelled really bad of mould, as did the corridors on the 8th floor. And overall the place needs to be maintained better. The tap in the kitchen was rusty and paint flaking off, there were cracks around the aircon vents. There were marks from years of wear & tear on the kitchen cupboards. The wallpaper was peeling off in the bedrooms. I think the place could do with a refresh, redecorate them, add more ventilation in the rooms to stop the mould.
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Pradeep, Gestion de l’hôtel
Here’s a response that acknowledges the positive points while addressing the concerns raised:Thank you for taking the time to share your detailed feedback. We’re so glad to hear you enjoyed the pool area, gym, and the service from our staff, as well as the food. However, we’re truly sorry to learn about the issues you encountered with the room and the overall maintenance of the property. This is certainly not the experience we strive to provide, and we apologize for any discomfort this caused.We appreciate you bringing the mould and maintenance concerns to our attention. Our team will be investigating these issues right away to ensure we address them promptly. Your comments about the wear and tear and ventilation are also very valuable, and we will be considering improvements as part of our ongoing maintenance and updates.We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a better experience next time
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Front office Manager, Gestion de l’hôtel
Dear Johanna,Thank you for the rating!
par un voyageur de Washington
Publié le 28 sept. 2024 sur Expedia
Amazing customer service and great hospitality. I would always go back to this property next time I visit again.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Front office Manager, Gestion de l’hôtel
Dear Adebayo,Thank you for your review, we are delight to hear that your stay was memorable and we look forward to serving you again.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Front office Manager, Gestion de l’hôtel
Dear Peter,Thank you for the rating!
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Exceeded my expectations.
par un voyageur de katy
Publié le 17 août 2024 sur Expedia
Nice place
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Front office Manager, Gestion de l’hôtel
Dear David,Thanks for the amazing review!
par un voyageur
Publié le 1 août 2024 sur Expedia
This hotel walks the talk. It is truly "The Number One". Good location, friendly and helpful stuff, hotel is clean at all times, quiet, all amenities works. I felt safe at all times. Beautiful view. Beautiful hotel inside and out. The attention to details is wow. Meals were good. Any hotel less than the standard of "The Number One Oxford Street" is currently now a problem for me. I will always come back and I will always recomend this hotel. Thanks to all the staff for amazing experience.
Commentaires de Gestion de l’hôtel
1 août 2024 par Front office Manager, Gestion de l’hôtel
Dear L,Thank you for taking the time to share your feedback about our service. We're thrilled to hear that we met your expectations! We're looking forward to welcoming you back and serving you again soon.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Enjoyed staying at this hotel, I was in Ghana for a lovely two week cultural experience and traveled to different areas throughout the stay.
In the last 4 nights I decided to stay here to enjoy a bit of luxury. The staff were all pleasant and helpful, very accommodating. I felt safe and comfortable which is important to me as I travels as a single female.
I enjoyed the buffet breakfast and dinner choices. The butler service was also excellent. I also had a massage on my last day.
Thanks to the staff for making the ending to such an extraordinary trip in Ghana so relaxing.
Commentaires de Gestion de l’hôtel
1 août 2024 par Front office Manager, Gestion de l’hôtel
We are absolutely glad to receive such a wonderful review! We are grateful for the opportunity to have served you and hope to welcome you back soon for another unforgettable experience
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Front office Manager, Gestion de l’hôtel
Dear Akwasi,Thanks for the amazing review!
