Note fondée sur 65 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2021 sur Expedia
L'hôtel est soigné avec de bons équipements. Le personnel doit faire mieux car les chambres ne sont pas nettoyées la plupart du temps et les draps ne sont pas changés régulièrement.
Commentaires de Gestion de l’hôtel
17 août 2021 par The Winford, Gestion de l’hôtel
Monsieur Kingsley,
Désolé que vous ayez rencontré des difficultés lors de votre séjour. Notre enquête montre que vous avez refusé l'entretien ménager à plusieurs reprises et que vous n'avez jamais programmé le retour de l'équipe d'entretien ménager. Merci d'être resté avec nous, et nous espérons avoir une autre occasion de l'améliorer. Salutations!
par un voyageur
Publié le 17 sept. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2019 par Thank you., Gestion de l’hôtel
Thank you.
par un voyageur
Publié le 8 août 2024 sur Expedia
Great and clean staying place, i love it.
par un voyageur
Nice and good
Publié le 4 juin 2024 sur HotelsNice and very reasonable price, comparing with other hotels around the neighbourhood
par un voyageur
Excellent place to stay
Publié le 9 mars 2024 sur HotelsI must say, this small hotel is truly excellent. The rooms exude luxury in every aspect. From the furnishings to cleanliness and overall comfort, I had no complaints whatsoever.
While I found the water heater to be a bit temperamental, considering Ghana's hot and humid climate, I didn't mind foregoing warm showers. In fact, the refreshing coolness may have even contributed to shedding a few pounds!
Regarding the road in front of the hotel, it seems to be a common issue in many places across Ghana. However, it didn't significantly impact my overall experience.
All things considered, I thoroughly enjoyed my stay here. My experience with all the staff members were excellent. A very professional staff.
The only hiccup worth mentioning is that I opted to check out a day early, yet I wasn't refunded for the unused day. I also wanted to use the unused day for another day after checkout (because I had to return back to Accra for my return flight). That was also refused by the manager.
I did not like that!
It would be appreciated if the manager /hotel was more mendable in situations like these.
Nonetheless, I would highly recommend this establishment to fellow travelers without hesitation.
Commentaires de Gestion de l’hôtel
10 mars 2024 par TheWinford , Gestion de l’hôtel
Thanks for staying with us and the opportunity to be of service to you.We also apologize for the misunderstanding about the stay. However, our ability to allow guests to make up skipped stay-days is limited by room availability, being a small Boutique Hotel.Nevertheless, ask of the Director next time you are in town. We shall endeavor to make up to you one way or the other.Thanks & Warm Regards!
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
10 mars 2024 par TheWinford , Gestion de l’hôtel
Thanks for staying with us and for giving us the opportunity to be of service to you.Thanks & Warm Regards!
par un voyageur
Publié le 10 févr. 2024 sur Expedia
I am highly disappointed in the Hotel and Expedia. First, when I was about to book I saw in their site that the hotel is eleven minutes drive to the center, however, on getting there the hotel is located in a remote area with bad road. I am the only guest in the hotel for majority part of my stay.
Also, the television has no foreign channel like CNN, BBC new or even Al jazeera even though they told me that majority of their guests are foreigners. I used to spend 100 to 120 Cedis to get to town everyday. The hotel has no security. Overall my experience was terrible. I can not recommend the hotel to anyone.
Commentaires de Gestion de l’hôtel
10 févr. 2024 par TheWinford , Gestion de l’hôtel
We are going to be brutally honest here, and call a spade a spade.This is a very dishonest person and a liar too. No where have we stated that we are 11 minutes to the center of Accra. When this guest booked, and before arrival, he texted us to ask the distance to Kimpinski Hotel. We texted back to inform that it's about 7 miles, and he agreed to be picked up from Airport for 20. Why turn around and come and lie here?Guest choose to book a Standard Room for 29, while 4 other higher-priced room types and more amenities were made available to him but he refused.to pay more for them. You can't just pay for the cheapest room and yet demand to have premium things for free!Very dishonest and cheap individual! He even refused the option to pay more to be transferred to our Airport location Hotel.It is regrettable host such a guest!Why didn't you choose to stay at Kimpinski Hotel and pay 350 to watch BBC there?
par un voyageur
Publié le 8 févr. 2024 sur Expedia
Great place if want some privacy
Commentaires de Gestion de l’hôtel
8 févr. 2024 par TheWinford , Gestion de l’hôtel
It's always a pleasure to host you.Thanks for being a great guest.Many Regards!
par un voyageur
Publié le 27 janv. 2024 sur Expedia
Very comfortable place but the location on the google map should be corrected to avoid first timers getting lost
Commentaires de Gestion de l’hôtel
28 janv. 2024 par TheWinford , Gestion de l’hôtel
Thanks for staying with us, and for giving us an opportunity to be of service to you.We look forward to seeing you again.Many Regards!
par un voyageur
Publié le 17 janv. 2024 sur Expedia
Staff was kind and helpful. Had to switch my dates before i arrived. I was told that it was switched. When i arrived they said that i had to pay again. TV broken, Air broken. I want a refund. The owner would not come to the phone. He is a thief and dishonest. They feel americans are rich and tried to take advantage
Commentaires de Gestion de l’hôtel
21 janv. 2024 par TheWinford , Gestion de l’hôtel
We never take advantage of people, never! And we never treat nationals differently. Rather, we follow through with agreements and common understandings reached. Those who want to bend around and set their OWN rules and try to get everything for FREE, may not always get their way!A week earlier your agent by name Kobby contacted by Whatsapp text-message to request a change to a restrictive reservation. We explained that we cannot reschedule the reservation because of unavailability, so either the dates are used or the guest should contact Expedia for help. Instead of doing that, the guest showed up 3 good days after the original reservation has elapsed and has become a no-show, demanding to sleep for free because a low-level staff has told her something different, and not even in writing!After willingly agreeing to pay for the next two nights, that amounts to cheating an American, even though you were earlier told in writing to contact Expedia if you thought you were going to be a no-show!Which American hotel can you manipulate this way?
