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Urbano Hotel By Roots

3.5 star property
3.5-star hotel near Labadi Beach, connected to a shopping center

Choose dates to view prices

Photo gallery for Urbano Hotel By Roots

Front of property - evening/night
Aerial view
Mini-fridge, electric kettle
Exterior
Lounge

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Free airport shuttle
  • Spa
  • Gym
  • Breakfast available

Explore the area

Map
H/N, F814/2 Oxford Street, Accra, Greater Accra
  • Oxford Street
    ‪1 min walk‬
  • Accra International Conference Centre
    ‪19 min walk‬
  • U.S. Embassy
    ‪4 min drive‬
  • Accra (ACC-Kotoka Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Duplex

Duplex

Duplex

  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room

Single Room

  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

Superior Room

Superior Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio

Studio

Studio

  • Sleeps 2
  • 1 Queen Bed

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About the area

Accra

Heart of Accra.At this Osu Klottey hotel, you'll be within a 5-minute walk of Oxford Street and Golden Dragon Casino. Accra International Conference Centre and Independence Square are also within 2 miles (3 km).

What's nearby

  • Oxford Street - 1 min walk - 0.0 km
  • Accra International Conference Centre - 19 min walk - 1.6 km
  • Ghana State House - 2 min drive - 1.9 km
  • U.S. Embassy - 4 min drive - 3.3 km
  • Makola Market - 4 min drive - 4.3 km

Getting around

  • Kotoka Intl. Airport (ACC) - 7 min drive

Restaurants

  • ‪Frankies - ‬5 min walk
  • ‪Heritage Indian Restaurant - ‬5 min walk
  • ‪KFC - ‬7 min walk
  • ‪Epo Food Joint - ‬12 min walk
  • ‪Breakfast To Breakfast - ‬7 min walk

About this property

Urbano Hotel By Roots

3.5-star hotel near Labadi Beach, connected to a shopping center
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and a meeting room.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, spa services, and a terrace are also featured at Urbano Hotel By Roots. A shuttle from the airport to the hotel is free (available on request). Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Accra hotel.

  • 1 building
  • 40 guestrooms or units
  • 2 levels
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Urbano Hotel By Roots offers 40 air-conditioned accommodations with minibars and safes. LCD televisions come with premium satellite channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services.

Languages

English, French

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Property amenities

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free airport pick-up shuttle from 7:00 AM to 11:00 PM at scheduled times and on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: USD 20 for adults and USD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Visual alarms in hallways

Room amenities

Entertainment

  • LCD TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Day bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Urbano Hotel By Roots

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 14 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 30.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: USD 2 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 15 for children
  • Crib (infant bed) fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Union Pay. Cash is not accepted. 

We should mention

  • One child 14 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Urbano Hotel Accra
Urbano Accra
Urbano Hotel By Roots Hotel
Urbano Hotel By Roots Accra
Urbano Hotel By Roots Hotel Accra

Urbano Hotel By Roots Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 114 out of 268 reviews
Rating 8 - Good. 100 out of 268 reviews
Rating 6 - Okay. 36 out of 268 reviews
Rating 4 - Poor. 7 out of 268 reviews
Rating 2 - Terrible. 11 out of 268 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

OKWUCHUKWU

Satisfactory
Stayed 3 nights in Jan 2025

6/10 Okay

Rose

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
We were given a room different from what we originally booked, and it was clearly too small for two grown women. Despite this, we managed to make it work. The location is fantastic, and the staff were friendly, although there were moments when service could be improved. Overall, a decent stay, but the room size and booking accuracy could use some attention.
Stayed 6 nights in Dec 2024

6/10 Okay

JONATHAN

Liked: Cleanliness
Good location but room too noisy
Nice location on the busiest street in Accra but the acoustics were very bad with a lot of noise outside and from reception. Staff were a little indifferent and it was expensive for Ghana.
Stayed 2 nights in Jan 2025

10/10 Excellent

aneshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located in busy are close to shops, restaurants, pubs. I enjoyed my stay here. The staff was very friendly and helpful especially when I left my phone in an Uber. The helped me to track the uber down to retrieve my phone. I am so grateful to everyone at Urbano. When I come back to Ghana I am definitely staying here again.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kristina, Yosemite NP

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Osu. Staff was friendly and helpful, will stay there again next time I’m in Accra.
Stayed 1 night in Dec 2024

10/10 Excellent

Gideon

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Hubert, Plainfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Oct 2024

8/10 Good

Jennifer

Travelled with group
Liked: Staff & service, property conditions & facilities
I liked the timely response of Management to queries raised.
Stayed 4 nights in Oct 2024

6/10 Okay

Tasia

Decent hotel with good breakfast if you want it included. Guard the door so it felt safe.
Stayed 2 nights in Oct 2024

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Kartik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is always been nice staying at urbano
Stayed 1 night in Aug 2024

10/10 Excellent

Stephanie Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed every minute of my 14 day staying... thanks Guy for the hospitality
Stayed 14 nights in Jul 2024

8/10 Good

Karen

Stayed 3 nights in Jun 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Decent clean hotel with small rooms, well located with a small store and ATM opposite in the petrol station. Walkable to the bars and restaurants in the area.
Stayed 2 nights in Jun 2024

6/10 Okay

Lynn

Liked: Cleanliness, staff & service
There was a roach crawling on my bag
Stayed 1 night in May 2024

10/10 Excellent

Cicely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The smile of the check-in agent and the bellman
Stayed 1 night in May 2024

10/10 Excellent

Nzingha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! This property was literally centrally located, like right in the middle of fine dining and street food, shopping on the street or in shops, transportation and you even have a “7/11” directly across the street! The staff was very helpful and my room was tiny, but clean. The small was big enough for a single person. I would stay there again.

2/10 Terrible

Laurie

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Found customer service very poor. I experienced (3) issues; asked to speak to a manager and received a weak "sorry" nothing done to erradicate their issues. The apology felt forced and ingenuine. 1. Debit Card left with staff accidentally and no one contacted me; it was upon my discovery that I found it was missing and had to reach out to hote. 2. Security allowed a local into the building. He joined me in the elevator; got off my floor and pushed for my contact information. I felt very unsafe. 3. Items removed from room at time of cleaning and never contacted me. I called hotel; went to retrieve items and staff could not retrieve. No one knew where it was. I waited until the next day; had to contact hotel AGAIN. I was then inconvenienced to return to said hotel after moving to a new place. I asked them to deliver after all my concerns and they refused. I reported all of this to the manager. Her facial expression never changed when explaining it all and she simply said "sorry". It was very unapologetic. I then asked to be contacted and the same manager simply sent me a text saying again "sorry". No accountability; no consequence, no refund, no offer for additional stay, wouldn't even deliver items that they were clearly trying to keep. Horrible experience. I moved to another hotel nearby - much better customer service and attention to detail.
Stayed 3 nights in Mar 2024

8/10 Good

Kesaundra

Liked: Cleanliness, staff & service
Great location. Friendly staff.
Stayed 2 nights in Jan 2024

8/10 Good

Menelik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super convenient even though the ladies of the evening were all over Oxford St. Stuff was super pleasant and acomodating, facility was super clean, loved my room... areas of imporovement for me was to vend espresso coffee as it is hard to find strong coffee in Accra. Last but not least, I rated the hotel one less start due to an evening where the power in my room kept going out where the stuff finally allowed me to spend the night in a different room which disturbed my sleep. I will strongly suggest for others to stay at Urbano and plan to stay there again should I visit Accra again.
Stayed 1 night in Feb 2024

10/10 Excellent

Festus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome
Stayed 1 night in Feb 2024

2/10 Terrible

Matthew

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK OR STAY HERE! I was mis-sold a Duplex room which was meant to have 1 x Queen bed and 1 x Double Sofa bed, upon arrival the "welcome" was abrupt, rude and she could not have been less enthusiastic. The room has been changed compared to their photos online and as you can see from my photos the sofa bed is no longer there, it is literally just a sofa, which you can't sleep on. I was told to simply move the sofa cushions and sleep on the floor!! They didn't even hide the fact that the "sofa bed" wasn't a bed, because upon entering the room it didn't even have any bedding. Whilst I was offered a twin room, this room is not the same as a duplex and I would not have been granted any refund for the difference...so that'd be a no thanks. I literally checked out because there was other issues including: - Bathroom window was broken and could not be closed meaning the temperature was 35 degrees - Bedroom windows were not soundproofed and being on Oxford Street you can hear EVERYTHING so good luck if you'd like to sleep - The hotel is directly underneath the flight path of the nearby airport which was very loud due to the issue with no soundproofing The most shocking thing is that nobody, not one review so far seems to mention that this place is in the middle of a red-light district. When you leave the hotel door you'll approached by MANY prostitutes, hawkers and beggars who will follow you and demand money without taking no for an answer.

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very convenient & helpful. The food was delicious at their restaurants. My room had a beautiful flower on the wall almost like it could be hand painted. The only drawback is there is no elevator to go up. They do help you up & downstairs with your bags.
Stayed 7 nights in Feb 2024

8/10 Good

Elvina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a great location. There are dining options, lounges, ShopRite and many vendors in the area. The hotel is fairly small but the staff is very attentive. I had an issue because the duplex I booked advertised a sleep sofa but there was actually a small loveseat that a Did not convert to a bed. They offered to put a mattress on the floor which was totally unacceptable. We were then moved to a small room with two twin beds. I chose this hotel and the room I booked because of the space it offered so I was very disappointed. Thankfully, I only booked for one night. The advertised breakfast was not very appetizing but I am very selective so I don’t fault the hotel. I would likely chose a different hotel if I returned. The I ❤️Accra sign right outside the door was an added plus. It is a great photo backdrop.
Stayed 1 night in Feb 2024

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable
Stayed 1 night in Feb 2024