Note fondée sur 227 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,1 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Ethiopian Skylight Hotel Management, Gestion de l’hôtel
Dear Farah,Thank you for your perfect 10 out of 10 review of Ethiopian Skylight Hotel on Hotels.com. We are thrilled to receive such high praise from you.It's truly gratifying to know that you had a flawless experience during your stay with us. Your feedback encourages us to continue delivering exceptional service and creating unforgettable memories for all our guests.We appreciate your support and look forward to the opportunity of welcoming you back to Ethiopian Skylight Hotel for another outstanding stay in the future.Warm regards,Ethiopian Skylight Hotel Management
par un voyageur
Publié le 7 août 2023 sur Expedia
Great service , Great Hotel
Commentaires de Gestion de l’hôtel
8 août 2023 par Skylight Team , Gestion de l’hôtel
Dear Alfred,We are happy that you have enjoyed your stay with us!Regards,
par un voyageur
Très Bon hôtel
Publié le 16 oct. 2022 sur HotelsHôtel proche aéroport,
Navette gratuite,
chambres confortables
Très bonne literie ;
Buffet petit-déjeuner varié et de bonne qualité,
Commentaires de Gestion de l’hôtel
19 oct. 2022 par Management, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Ethiopian Skylight Hotel, Addis Ababa. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Management
par un voyageur
Publié le 3 avr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
12 avr. 2022 par GM, Gestion de l’hôtel
Thank you
par un voyageur
Cher mais qualité de service moyen
Publié le 31 déc. 2019 sur HotelsImpossible de regler la température de la Chambre- voulait nous facturer encore 50 dollars pour des couches de bb que j'avais demandé....
Commentaires de Gestion de l’hôtel
21 janv. 2020 par Addis Bizuayehu, Gestion de l’hôtel
Cher Monsieur / Madame,
Salutations chaleureuses de l'Ethiopian skylight Hotel.
Nous sommes très heureux que vous ayez séjourné à l'Ethiopian skylight Hotel et nous sommes vraiment désolés pour l'incident, nous nous en occuperons lors de votre prochain séjour.
Au plaisir de vous accueillir lors de votre prochaine visite à Addis-Abeba.
Sincères amitiés,
par un voyageur
Publié le 16 sept. 2024 sur Hotels
I did not like the way I was treated by the staff on duty on the 13th. I arrived around 10 PM and since I had not received the invoice for the stay on the 7th, I requested that they issue it. The staff on duty first claimed it was no longer possible and then said they were too busy, even though there were fewer than 7 people in line. I said I could wait as long as necessary, but it didn’t help. The issue was only resolved by the staff who started their shift at midnight, and they assisted me in less than 5 minutes
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Ethiopian Skylight Hotel Management Team, Gestion de l’hôtel
Dear Sergio,Thank you for sharing your feedback following your recent stay at the Ethiopian Skylight Hotel. We appreciate your candid review and regret to learn about the inconvenience you experienced during your interaction with our staff on duty on the 13th.We sincerely apologize for the service lapse you encountered and for the delay in resolving your request for the invoice from your stay on the 7th. It is disappointing to hear that the initial response from our team did not meet your expectations, and we understand how this impacted your experience with us.Your feedback is invaluable to us, and we will address this issue with our team to ensure that such situations are handled promptly and efficiently for all our guests. We are thankful for your patience and understanding and are glad to hear that the matter was resolved swiftly by the staff who commenced their shift at midnight.We strive to provide exceptional service to all our guests, and we are committed to improving based on your comments. Your feedback serves as a valuable opportunity for us to enhance our services and ensure that all guests receive the attention and assistance they deserve.Thank you for choosing the Ethiopian Skylight Hotel, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Warm regards,Ethiopian Skylight Hotel Management Team
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Ethiopian Skylight Hotel Management Team, Gestion de l’hôtel
Dear Steve,Thank you for taking the time to review your recent stay at the Ethiopian Skylight Hotel and for giving us a perfect 10 out of 10 rating. We are thrilled to hear that you had such a fantastic experience with us.Your positive feedback means a lot to our team, and we are delighted that we were able to exceed your expectations during your time at our hotel. We strive to provide all our guests with exceptional service, and we are delighted to know that we achieved this during your stay.Thank you for choosing the Ethiopian Skylight Hotel, and we look forward to welcoming you back for another outstanding stay in the future.Warm regards,Ethiopian Skylight Hotel Management Team
par un voyageur
Publié le 14 sept. 2024 sur Hotels
It was a nice no problems very peaceful.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Ethiopian Skylight Hotel Management Team, Gestion de l’hôtel
Dear Jessie,Thank you for taking the time to share your perfect 10 out of 10 review following your stay at the Ethiopian Skylight Hotel. We are delighted to hear that you found your experience with us to be nice, peaceful, and problem-free.We are pleased to have contributed to providing you with a serene and relaxing environment during your time at our hotel. Your feedback is truly appreciated and serves as an affirmation of our commitment to delivering exceptional guest experiences.Thank you for choosing the Ethiopian Skylight Hotel, and we look forward to welcoming you back for another peaceful stay in the future.Warm regards,Ethiopian Skylight Hotel Management Team
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Ethiopian Skylight Hotel, Gestion de l’hôtel
Dear Obiorah,Thank you so much for taking the time to share your positive feedback following your recent stay at Ethiopian Skylight Hotel. We are thrilled to hear that you had an excellent experience with us, and we truly appreciate your glowing 5-star review.It brings us great joy to know that you had a memorable time during your stay at our hotel. Guest satisfaction is our top priority, and we are delighted that we were able to meet and exceed your expectations.Your kind words are a source of motivation for us to continue delivering exceptional service and creating unforgettable experiences for all our guests. We are grateful for your support and look forward to welcoming you back to Ethiopian Skylight Hotel for another outstanding stay.Thank you for choosing us for your accommodation needs. We can't wait to host you again in the future.Warm Regards,Ethiopian Skylight Hotel
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Ethiopian Skylight Hotel, Gestion de l’hôtel
Dear Sergio,Thank you for taking the time to leave a perfect score review of Ethiopian Skylight Hotel on Hotels.com. We are thrilled to receive your outstanding rating of 10 out of 10.Your feedback is truly appreciated, and we are delighted to know that your experience with us met and exceeded your expectations. It is our goal to provide top-notch service and create memorable stays for all our guests, and we are glad to have accomplished this during your visit.We hope to have the pleasure of welcoming you back to Ethiopian Skylight Hotel in the near future for another exceptional stay. Thank you for choosing us.Warm Regards,Ethiopian Skylight Hotel
