Note fondée sur 31 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 janv. 2024 sur Hotels
par un voyageur
Publié le 31 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 déc. 2023 par Nikki, Gestion de l’hôtel
Thank you for staying with us at Zuurberg we look forward to your next visit
par un voyageur
Lots of potential
Publié le 12 janv. 2023 sur HotelsVery beautiful historic property with great views & location.
On negative side
-large airy village units only have warmish water not hot
- village units outdoor showers had waist high weeds
- supper menus are 5 course set menus that are repeated & are expensive for quality
- restaurant staff lacking management & training
- receptionists could do hostessing/oversight at meal times & spot checks on housekeeping/condition of units and gardens to support and train staff but do not
- lack of comfy outdoor seating at accom units
Positive side manor house units have character, pool area is lovely with v comfy recliners, rooms are clean with new bathrooms, access to amazing outdoor activities, you feel general staff really want to please but just need more training and support to do so
par un voyageur
Publié le 28 sept. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2021 par Viv, Gestion de l’hôtel
Robert thank you for your kind review
we hope to see you at Zuurberg again soon
Regards
Vivienne
par un voyageur
Publié le 25 sept. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2021 par Viv, Gestion de l’hôtel
Thank you for staying with us at Zuurberg we look forward to your next visit
par un voyageur
Publié le 13 juill. 2021 sur Hotels
Rooms are comfortable and food is great. Staff go out of their way to make one's stay most enjoyable.
Commentaires de Gestion de l’hôtel
29 sept. 2021 par Viv, Gestion de l’hôtel
Leon sorry for our late response - we appreciate your review
Regards
Vivienne
par un voyageur
Publié le 2 nov. 2019 sur Expedia
Eine Location mit sehr viel Charme, tollem Ranger Clifford, freundlichsten Personal, auch wenn die Eintichtungen etwas „in die Jahre“ gekommen sind. Für die Anfahrt über die letzten 14 km unbefestigte Straße sind sicher 30 min Autofahrt einzuplanen. Diese Straße muss man auch zurück, wenn der Nationalpark besucht wird.
par un voyageur
Publié le 22 oct. 2019 sur Expedia
Alles prima. Nur leider sehr viele Affen rund um die Unterkunft und auch in poolnähe
par un voyageur
Lovely mountain top experience
Publié le 26 sept. 2019 sur HotelsThe service was excellent. Our host Samantha went out of her way. Little niggles occurred and we were given another room within our requirements.
par un voyageur
A major improvement is a must
Publié le 22 août 2019 sur HotelsNeeds major improvement... extremely cold rooms without heat and building needs also to be upscaled urgently. But the major issue was at dinner when a lady (probably the owner) approached us explaining that because there was not going to be electricity the next day I had to prepay all expenses + any future expenses, which I gladly did... but there was no electricity shortage the next day, even when I asked an employee they didn’t know what was so talking about. It seems to me and please correct me if I am wrong that somehow Spanish speaking visitors are not welcome. On the other hand all the service personnel was very nice.
