Note fondée sur 210 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 août 2024 sur Expedia
The property was beautiful, the staff was outstanding, the pool was the best we've ever experienced.
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Steven, Thank you for the kind review of Shangri-La Resort. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property and our awesome pool. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. We also appreciate you recognizing the excellent service you received from our excellent team. Thank you again, we look forward to welcoming you back on your next visit.Best Regards,Shangri-La Team
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Shangri-La Team, Gestion de l’hôtel
Dear Frank, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Shangri-La Resort look forward to your next visit.Best Regards, Shangri-La Team
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Great time and great service
Commentaires de Gestion de l’hôtel
15 juill. 2024 par The Marketing Team, Gestion de l’hôtel
Brooke, we are so glad you enjoyed your stay with us. Feedback is always appreciated as it helps us stay on top of our goal - to provide exceptional service. We look forward to your next visit.
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Management, Gestion de l’hôtel
Dear William, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Shangri-La Resort look forward to your next visit.Best Regards, Shangri-La Team
par un voyageur
Publié le 11 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 juin 2024 par Shangri-La Team, Gestion de l’hôtel
Dear Guest, We are delighted you enjoyed your stay at Shangri-La Resort. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area. Best Regards, Shangri-La Team
par un voyageur
Publié le 2 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 juin 2024 par Shangri-La Team, Gestion de l’hôtel
Dear Tim, We are delighted you enjoyed your stay at Shangri-La Resort. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area. Best Regards, Shangri-La Team
par un voyageur
Publié le 31 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 juin 2024 par Shangri-La Team, Gestion de l’hôtel
Dear Sandra, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Shangri-La Resort. We hope to have the pleasure of doing so again on your next visit.Best Regards, Shangri-La Team
par un voyageur
Publié le 30 mai 2024 sur Expedia
Came for the kids, did not have a working TV for the first night. Had to call the maintenance two times, was not fixed. Day two was moved to a different room that was full of marijuana smoke, the girl at the front desk seamed shocked that I had a problem with drugs being in my room. Was finally moved to a drug free room. Was told we would be discounted for one night, never happened. Food was limited, I will share my experience with Shangri-La.
Commentaires de Gestion de l’hôtel
1 juin 2024 par Shangri-La Team, Gestion de l’hôtel
Dear Consuelo, Thank you for your feedback. Please accept our sincere apologies for the issues with the rooms assigned to you initially and that we did not resolve these concerns to your satisfaction. We understand how important a well-maintained environment is for our guests. We will address this, and we sincerely thank you for bringing this to our attention. We have also taken note of your specific comments and will convey it appropriately. We value you as our guest and we hope you will give us another opportunity to regain your trust the next time you are in the area.Best Regards, Shangri-La Team
par un voyageur
Publié le 20 mai 2024 sur Expedia
We stayed in May 2024. Resort is very nice and clean; nice pool and hottub area. Full pickleball center and wiffle ball area on property
Commentaires de Gestion de l’hôtel
22 mai 2024 par Shangri-La Team, Gestion de l’hôtel
Dear Kayde, Thank you for making Shangri-La Resort a part of your travel plans. We are thrilled to read you had a great time at our spotless resort and loved our pool. We are also happy to know you love our amenities aswell. Thank you for choosing to stay with us, we hope to have the opportunity to host you again during a future visit. Best Regards, Shangri-La Team
par un voyageur
Publié le 2 mai 2024 sur Expedia
The property was beautiful. When we opened our curtains the next morning you could see the pool and the lake in the background. So beautiful!! My only thing I would change is adding a place for people to charge their phones that forgot their box and only had their cord. That’s the only thing otherwise it’s perfect
Commentaires de Gestion de l’hôtel
3 mai 2024 par Shangri-La Team, Gestion de l’hôtel
Dear Sherrie, Thank you for choosing our property for your recent stay and for taking the time to share your experience. We are delighted to hear that you enjoyed the picturesque views from your room. It brings us joy to know that these aspects of your stay added to your overall enjoyment. We understand the importance of catering to the diverse needs of our guests, and your feedback is invaluable in helping us improve our services. We look forward to welcoming you back for another memorable stay in the near future.Best Regards, Shangri-La Team
