Note fondée sur 81 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par christophe de Paris
du bon et du moins bon
Publié le 20 févr. 2015 sur Hotelshotel remis au goût du jour, problème de taille: quand vous éteignez la lumière, les prises électriques sont hors tension... Dur de charger son matériel pendant la nuit!!! Petit déjeuner et self proposant un large choix de nourriture indienne, occidentale et chinoise. Un restaurant indien typique et tes bon au 9ème étage.
Il y a ici indiqué une navette gratuite pour l'aéroport... Impossible à trouver une fois sur place... Les chambres donnant sur la rue sont très bruyantes
Commentaires de Gestion de l’hôtel
23 mars 2017
Dear Mr Christophe,
Thanks for the Feedback, Looking forward to welcome you again.
Warm Regards
Ghanshyam Singh
par un voyageur
Fine property, excellent service.
Publié le 22 août 2024 sur HotelsVery good property in terms of location, service quality, appointment of rooms, food quality and tariff. Only downside is the bill of fare at the restaurant. It exceeds the best fine dining restaurants and blow a hole in the pocket in case one stays for 3-4 days.
Commentaires de Gestion de l’hôtel
31 août 2024 par Cluster General Manager, Gestion de l’hôtel
Dear Kaushik Saha, We greatly appreciate your feedback on our property, services, and food quality. We're glad to hear you've had a positive experience on those fronts. However, it's disappointing to hear that the restaurant's pricing structure has not matched your expectations. We aim to provide our customers with a top-tier dining experience, and our prices reflect the quality of food and service we provide. That being said, we value the satisfaction of our guests above all else. Consequently, we're carefully taking your comments into consideration for our future pricing review. Apart from our a la carte menu, we also offer a variety of meal plans that might help spread out the dining costs over a longer stay and will ensure your experience remains pleasurable. We will reassess our strategy to ensure our prices are as competitive as possible. Once again, your feedback is valuable and it helps us to strive for excellence. We hope that you would continue to choose us for your stays, and let us deliver an all-around satisfying experience. Warm Regards,Anil TripathiCluster General Manager
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Sehr sauber
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Cluster General Manager, Gestion de l’hôtel
Dear Arya, We appreciate your feedback highlighting our cleanliness. It is one of our top priorities to maintain a hygienic and neat environment for our guests. Hearing that we met your expectations makes us extremely glad. To keep up with this standard, your comment is very supportive. We promise to continue our efforts in providing a clean environment. If you have other suggestions or comments, feel free to share them. Hope to see you again soon! Warm Regards,Anil TripathiCluster General Manager
par un voyageur
Publié le 7 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Cluster General Manager, Gestion de l’hôtel
Dear AAMIR, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Warm Regards,Anil TripathiCluster General Manager
par un voyageur
Publié le 31 mars 2024 sur Expedia
Excellent value for Money
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Cluster General Manager, Gestion de l’hôtel
Dear Devji, We're thrilled to hear that you recognized the great value we strive to provide! Our goal is always to offer the best possible service while also making sure our prices are competitive. It's gratifying to know we're succeeding at that. We hope to continue providing a wonderful experience in the future for you. Feel free to share any suggestions or feedback you might have, as it helps us serve you better. We look forward to your next visit! Warm Regards,Anil TripathiCluster General Manager
par un voyageur
Publié le 25 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 mars 2024 par General Manager, Gestion de l’hôtel
Dear Jay, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.Warm Regards,Anil TripathiGeneral Manager
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Yoko, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to usWarm Regards,Anil TripathiGeneral Manager
par un voyageur
Terrible, wouldn’t recommend staying here
Publié le 4 janv. 2024 sur HotelsThe property isn’t kept upto standard of an Itc hotel. Room bedding was unchanged and dirty. Found stained dirty bath towel. Wasn’t pleased with the overall hotel quality rating, felt like a 2 star hotel.
Management wasn’t too responsive or apologetic when provided feedback on the quality.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Anil Tripathi, Gestion de l’hôtel
Dear Rachna,We deeply regret to hear about your experience. We treat guest satisfaction as our top priority and we assure you that the challenges you encountered do not represent the standards of our service. We're taking your feedback with utmost seriousness and acting promptly to rectify the mentioned issues. It is our aim to meet or even exceed our guests’ expectations, and your comments will be shared with our team for immediate action. We are committed to providing our customers with the highest standard of service and we sincerely hope you give us another chance to regain your trust and serve you better in the future.Warm Regards,Anil TripathiGeneral Manager
par un voyageur
Publié le 16 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
20 déc. 2023 par General Manager, Gestion de l’hôtel
Dear MAKOTO, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Warm Regards,Anil TripathiGeneral Manager
par un voyageur
Publié le 21 sept. 2023 sur Hotels
Stay was good. Overall cleanliness was good. Nice spread of breakfast.
Commentaires de Gestion de l’hôtel
21 sept. 2023 par Anil Tripathi, Gestion de l’hôtel
Dear Sandip,Thank you for leaving such a wonderful review. We're delighted to hear that you enjoyed your stay, and appreciated the cleanliness and breakfast. We take pride in providing excellent service and are thrilled that our staff made your experience memorable. Your satisfaction is our topmost priority and your feedback is greatly motivating. It is guests like you that make our job wonderful.Warm Regards,Anil TripathiGeneral Manager
