Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,7 Service et personnel
3,9 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Unsatisfactory 2 night stay
Publié le 7 nov. 2023 sur HotelsWhen we first checked in the room (a queen room) even though booked for 2 adults was only catering for a single person- one towel, one tea bag, one toothbrush, one pair of slippers etc. This was corrected when it was pointed out to them but even at 9:00 pm I had housekeepers coming and knocking on the door wanting to come into the room in the pretence of bringing another bath towel even though this had been done before 4 pm. On checking out I was told I needed to pay for my room service order which was obviously acceptable but then I got told I also had to pay the cost of the room for two nights even though this was paid in full at the time of making the reservation through Hotels.com about 2 months before my arrival. When I informed reception that the room had been paid he wanted to see a receipt as proof of payment. When I produced the printed booking from Hotels. Com which clearly stated the amount paid in full, he then called his manager and said that I was refusing to pay for the room as I had pre paid through Hotels.com. The manager checked details on his mobile and then informed reception that I had in fact paid for the room. No apology as such other than the manager saying to me, “yes sir you have paid for the room”. Probably the poorest experience throughout my 2 week private tour of India. Thankfully all ended satisfactorily. My advice always carry a printed version of your booking or at least have the booking visible on the app.
par un voyageur
Publié le 17 sept. 2022 sur Expedia
par un voyageur de London
Publié le 11 févr. 2020 sur Expedia
Staff service was really good .
Rooms were ok the layout of bathroom was not convenient.
par un voyageur de Australia
It grew on us.
Publié le 21 déc. 2017 sur Expedia
Pour : Unquestionably the superb food.
Contre : Get rid of the plastic bottles on the tables and for welcome drink.
Emplacement : Can walk to river, good coffee day shop over the road.
After the rudeness of the guy at reception on arrival we thought it was going to be a bad 3 days. However, all was great after that and we loved the food in the on site restaurant, they must keep their chef he is awesome. Staff were super friendly and helpful. Only suggestion, please use glasses and water from jug on tables rather than plastic bottles, India needs less plastic NOW...
Commentaires de Gestion de l’hôtel
26 déc. 2017 par Suhag, Gestion de l’hôtel
Dear Guest,
We regret to understand that we have fallen short in our services during your stay. Thank you for highlighting your concerns with us, we as a team will take immediate corrective steps to rectify any such instances in future. We apologies for the inconveniences caused and we hope you will give us another chance to host you in future.
Warm Regards
par un voyageur
Publié le 31 mai 2017 sur Hotels
They have over-booked. I have to wait a few hours until the room is available.
Breakfast menu is not variable.
Commentaires de Gestion de l’hôtel
22 juill. 2017 par MR SUHAG, Gestion de l’hôtel
Dear Guest,
We regret to understand that we have fallen short in our services during your stay. Thank you for highlighting your concerns with us, we as a team will take immediate corrective steps to rectify any such instances in future. We apologies for the inconveniences caused and we hope you will give us another chance to host you in future.
Warm Regards
Suhag
Sr Manager
Hotel Eldorado - Ahmadabad
par un voyageur
Nice property, awful service!
Publié le 16 sept. 2016 sur HotelsGreat property but terrible service - they just have no idea how to get anything right! Second time staying here, and I only returned because they apologized for the flubs on the first time and sweetened the deal with an upgrade. Terrific rooms, but it is service that defines a hotel: late cleaning, slow service at the restaurant, patchy wifi, terrible gym and steam room hours and slow check-in are but a few of the issues I have with this hotel.
par surbhi de Surat
Publié le 5 juill. 2016 sur Hotels
Very friendly staff
Commentaires de Gestion de l’hôtel
16 août 2016 par General Manager, Gestion de l’hôtel
Dear Guest,
Thank you for sharing a very positive feedback of your stay at Eldorado Hotel, Ahmedabad.
It is a pleasure to read the detailed review which speaks only of wonderful stay experience that you had at our hotel. Your patronage means a lot to us and guests like you motivate us to serve the best. We once again thank you for your positive comments about our hotel and services, I shall definitely share your kind comments with my team.
We look forward to serving you again in the near future.
With best regards
par ROHIT de New Delhi
Smart Business Hotel
Publié le 9 janv. 2016 sur HotelsPleasant hotel, breakfast menu was a little cold.
par Ashok de Mumbai
Publié le 6 sept. 2015 sur Hotels
Stay at this Hotel was very good and will stay again there whenever I go there.
Commentaires de Gestion de l’hôtel
16 août 2016 par General Manager, Gestion de l’hôtel
Dear Guest,
Thank you for sharing a very positive feedback of your stay at Eldorado Hotel, Ahmedabad.
It is a pleasure to read the detailed review which speaks only of wonderful stay experience that you had at our hotel. Your patronage means a lot to us and guests like you motivate us to serve the best. We once again thank you for your positive comments about our hotel and services, I shall definitely share your kind comments with my team.
We look forward to serving you again in the near future.
With best regards
par Harsh de ahmedabad
Very good Hotel with different interiors
Publié le 23 mars 2015 sur HotelsHotel stay was very good; but unfortunately Hotel management was not aware about my bookings that was done through Hotels.com. Though in few minutes matter was sorted out.
