Ratings based on 560 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 14, 2024 on Hotels
Comment from Hotel Management
Dec. 5, 2024 by Dayton, Hotel Management
Thank you so much for staying with us & Happy New Year!
by A traveller
Posted Oct. 4, 2024 on Hotels
by A traveller
Posted Sep. 27, 2024 on Expedia
Very nice hotel. Would stay again!
by A traveller
Posted Sep. 23, 2024 on Expedia
Very cordial and professional check- in staff. Great breakfast. Exceptional cleanliness. Walking distance from downtown. Best Fairfield l’ve visited!
by A traveller
Posted Sep. 18, 2024 on Expedia
quiet, easy to check in, friendly staff, clean room, convenient location to the horse show grounds
by A traveller
Posted Sep. 3, 2024 on Expedia
Comment from Hotel Management
Sep. 5, 2024 by Dayton , Hotel Management
Thank you for your review!
by A traveller
1st time disappointing here
Posted Sep. 3, 2024 on HotelsI was coming in for a family reunion after hosting a family reunion at Fairfield in Jacksonville FL which got great reviews from my family. My stay here however was one of the most disappointing visits I've had in years. The toilet seat was not cleaned at all seeing that hairs were atound the top and #2 stains were on the seat. I immediately went back to the front desk and was about to ask for new room but I had been on the road for almost 5 hours and just wanted to change and go to my family event. They had someone come and clean the bathroom again. When i was about to change i notice one singular pillow on the sofa and the other one missing. Ive never been in a Marriott hotel with one pillow on a sofa chair. Lastly, the bed cover had black specks all over the top of it like lint or debri coming from the AC vent. I pulled the cover off to see if it would accumulate on the linen but it didn't which told me it wasnt the AC. I just slept with the top cover folded back. Ive been here 3 to 4 times this year but i might have to select another hotel if this type of housekeeping is the normal.
by A traveller
Posted Aug. 18, 2024 on Expedia
Elevators did not work. I had to keep swiping my cc for incidentals and the hotel room charges.
Knocked on my door in the morning to get my credit cards.
Comment from Hotel Management
Aug. 23, 2024 by Dayton , Hotel Management
We are deeply sorry about the troubles during your stay. Please come stay with us again soon!
by A traveller
Posted Aug. 17, 2024 on Hotels
Comment from Hotel Management
Aug. 23, 2024 by Dayton, Hotel Management
Thank you so much for your review!
by A traveller
Posted Aug. 13, 2024 on Expedia
Our first impression as we drove up to the property was moderate. The area was fine, nothing spectacular. We were there for a horse show at Stable View, and the location of this hotel worked well. Once inside, we were pleasantly surprised. The staff was very nice, and the hotel (while worn in places) was very clean. Breakfast was nice with a decent selection of items. The indoor pool was very small, but we never saw more than 2 people using it. The gym facilities were nice. We would stay here again; we only wished they accepted pets.
Comment from Hotel Management
Aug. 17, 2024 by Dayton, Hotel Management
Thank you so much for your review! We are glad to exceed your expectations! Please come stay with us again soon!
