Note fondée sur 244 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,3 Service et personnel
2,9 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 juill. 2017 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2017
Thank you for staying with us!
par un voyageur
Publié le 3 oct. 2024 sur Hotels
They had no electricity or water and continued to rent rooms ... I had to fight to get a refund !!!!
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Kourtney, Gestion de l’hôtel
Hello Amanda,No one expected the damage and disruption that the hurricane caused. When our power went out unexpectedly we were unable to log on and close out the websites for bookings. So unfortunately many people were able to book without knowing that we did not have power (you are incorrect about water, we did have that which many people were grateful for). We also for most of the day did not have cell phone service as a cell tower was impacted as well. So we could not even call to advise about the power situation. As for refunds. We approved all refunds without issue. The issue is that booking sites have to talk to the property in order to approve these refunds but guess what, they couldn't talk to us because for 4 days we had no power. In short it was and still is a difficult situation for all impacted but we would all benefit from having patience and understanding.Thank you for your feedback
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Kourtney, Gestion de l’hôtel
Hello,Thank you for your feedback. We are unsure what went wrong with your stay as you returned to the hotel for another reservation the very next day. You were also here a couple of weeks ago. If you encountered issues the front desk would have loved to know.Thank you
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Kourtney, Gestion de l’hôtel
Hello, We are sorry you had issues with your stay. We would have loved to been able to fix it while you were here.Thank you for your feedback!
par un voyageur
Publié le 11 sept. 2024 sur Expedia
My room was not cleaned prior to my stay. The floors were dirty. The floor between the beds had some visible dirtiness from not being mopped. When I went to use the bathroom the front of the toilet had a visible brown smear down the front of it. I wanted to give them the benefit of the doubt so I got soap and a rag and wiped the area. It came clean and I freaked out. I immediately packed my room and went to report it to front desk. I took pictures and showed the staff. I returned the room key for a two night stay and I was only there two hours approximately. They refused to refund. I said I need the owner. He still hasn’t contacted me. My fiancé just had surgery in June and has one at the end of this month. We don’t need a health risk like a place that doesn’t even do a basic room clean prior to a customers stay.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Kourtney, Gestion de l’hôtel
Hello,You did receive a response to your initial review and I will summarize that response here as well. There are a few things about your complaints that do not make sense and we would love to learn more. You first said that you saw what you believed was a "biohazard" and brown stain on the toilet so you wiped it with "detergent" (which is what you say you used initially) instead of calling the front desk to have staff come and inspect and then clean it with gloves and proper sanitary cleaning supplies. Not many people would do that. Most would leave it and complain to the desk. You were offered another room which you declined and left. You never showed staff any photos of the room. After you left the staff inspected the room and saw no evidence of a stain (but apparently you say you cleaned it yourself). In short - you said previously that you have photos. You are local to the area and if you have photos that truly clear up any confusion we have on the matter then please contact us to provide them. If that room is clearly depicted in the photos and the conditions are as you describe, we will be happy to offer you a refund. At this time there are too many unanswered questions to make a determination. We thank you for your feedback and look forward to hearing from you.
par un voyageur
Publié le 27 août 2024 sur Hotels
par un voyageur
Publié le 23 août 2024 sur Expedia
par un voyageur
Publié le 23 août 2024 sur Expedia
par un voyageur
Publié le 20 août 2024 sur Expedia
great stay!
par un voyageur
Publié le 18 août 2024 sur Hotels
