Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
2,5 Service et personnel
2,0 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Extremely noisy. Electricity kept cutting out like every few minutes. Workers doing drilling and building work outside our room very early in morning disturbing all guests. Room itself has noisy creaking floor, tv not working properly, poor flooring, wardrobe door hinges not working properly, breakfast menu was very poor, staff were not very helpful. Some staff and guests were overheard arguing about their little girl falling down the stairs and ending up in hospital. Staff treated the family disrespectful and rudely, this affected our stay at the hotel.
Extremely disappointed and do not recommend this hotel!
Wish I could get a refund but the staff are rude and do not care about positive customer service or keeping customer happy.
AVOID AT ALL COSTS!!
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Worse service ever
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Clam and nice
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Management, Luxus Hunza Resort, Gestion de l’hôtel
Dear Maryam,Thank you for your kind words! We’re so glad to hear you found Luxus Hunza Attabad Lake Resort to be calm and enjoyable. Providing a relaxing environment for our guests is very important to us, and we’re happy you had a positive experience.We hope to welcome you back soon for another peaceful stay!Warm regards,
par un voyageur
Publié le 23 juin 2024 sur Hotels
par un voyageur
Publié le 4 mai 2024 sur Hotels
par un voyageur
Publié le 19 nov. 2023 sur Expedia
Luxus is a fabulous resort nestled on the banks of lake attabad. Almost all rooms opens up to a panoramic view of the lake and surrounding mountains.
Simply breath taking.
Great restaurant. Comfortable rooms, amneties, gym, spa, lot of space by the lake for activities, good internet, great and helpful staff.
Easy access to many wonders of nature within an hours drive. 2 .5 hours from gilgit airport.
A gread getway to rrlax and unwind.
Highly recommended ...
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Management, Luxus Hunza Resort, Gestion de l’hôtel
Dear Aruna,Thank you for your glowing review of Luxus! We’re thrilled to hear you enjoyed the breathtaking views of Lake Attabad and the surrounding mountains—it truly is a special sight! We’re also glad you found comfort in our rooms and amenities, and that you enjoyed our restaurant, spa, and various activities by the lake.Our team takes pride in providing a relaxing getaway for our guests, so it’s wonderful to know you had a memorable experience. We hope to welcome you back soon for another opportunity to unwind and explore the beautiful surroundings.Warm Regards,
par un voyageur
Publié le 1 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2023 par Rehman Ahmed, Gestion de l’hôtel
Dear Mr. Muhammad,Thank you so much for taking the time to leave us a wonderful review! We're thrilled to hear that you had a fantastic experience during your stay with us.Our team strives to provide exceptional service and a comfortable atmosphere for our guests, and your feedback is truly rewarding.We hope to have the pleasure of hosting you again in the future. Please don't hesitate to reach out if you ever plan to visit Luxus Hunza Attabad Lake Resort again.Best Regards,Rehman Ahmed
par un voyageur
Publié le 20 juin 2023 sur Expedia
3rd class service with a View.
This sums up the presidential suite which lacked most basic amenities and has tons of issues that the we had to face every hour. Ac not working. Wifi not working. Noisy Room which vibrated like we were sitting on some machine.
Management had no idea what they were doing and how to fix issues.
Not recommended at all.
This was the most expensive of the rooms the resort had but we were treated like some pc of sh*
par un voyageur
Publié le 17 juin 2023 sur Expedia
Need better service
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Management, Luxus Hunza Resort, Gestion de l’hôtel
Dear Shahzad,Thank you for sharing your feedback. We apologize if our service did not meet your expectations during your stay. Providing excellent service is our top priority, and we regret that we fell short on this occasion.Your comments are valuable to us, and we’re dedicated to making improvements to ensure a better experience for our future guests. Should you decide to stay with us again, please feel free to reach out directly, as we would love the opportunity to make your next visit exceptional.Kind Regards,
par un voyageur
Publié le 6 mars 2023 sur Expedia
Upper management was extremely helpful in resolving an issue I had. I’d like to thank Imran for his kindness and prompt service. I’d also like to thank Rehman. I’m very much looking forward to visiting this beautiful hotel again in May!
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Management, Luxus Hunza Resort, Gestion de l’hôtel
Dear Azka,Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that Imran and Rehman were able to assist you and provide prompt, helpful service. Our team takes great pride in ensuring our guests have a memorable and enjoyable stay, and it’s wonderful to know they made a positive impression.Warm Regards,
