Ratings based on 757 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 8, 2024 on Expedia
Good value accommodation, and only a short walk to the heart of Airlie Beach
Comment from Hotel Management
Aug. 9, 2024 by Robyn, Hotel Management
Hi Lindsay, thank you for your nice review. We are thrilled you enjoyed your stay with us.
by A traveller
A little tired but comfortable
Posted Aug. 6, 2024 on HotelsEverything was fine, the room was spacious and there was nothing wrong, it was just a little “tired”. In my opinion, at this price point, it could do with a bit of TLC, for example, the sofa in the room looked like it was ready for the bin. No big deal at all, we stayed 3 nights and had a great time but I wouldn’t rebook here.
Comment from Hotel Management
Aug. 20, 2024 by Guest Services Team, Hotel Management
Dear Dan, thank you for your review. We will be undergoing refurbishment soon. We hope to see you again then. Happy travels.
by A traveller
Posted Aug. 6, 2024 on Wotif
Comment from Hotel Management
Aug. 9, 2024 by Guest Services, Hotel Management
Thank you for your review. We are thrilled you had a great stay and look forward to welcoming you back in the future.
by A traveller
Posted Jul. 25, 2024 on Wotif
?
Comment from Hotel Management
Aug. 6, 2024 by Sarah | Guest Experience at the atHotelgroup.com, Hotel Management
Hello Thomas, I'd love your feedback as to why we only received a 2 out of 5. Please feel free to tell me how we can improve. Kind regards, Sarah feedback@athotelgroup.com
by A traveller
Posted Jul. 5, 2024 on Expedia
Clean basic accommodation. Comfortable bed, good view & quiet location. Flat 10–15-minute walk into town. Enjoyed our stay.
Comment from Hotel Management
Jul. 19, 2024 by Robyn, Hotel Management
Hi Terri, thank you for your review. We are thrilled you enjoyed your stay with us.Kind regardsGuest Services Team
by A traveller
Posted Jun. 14, 2024 on Hotels
Comment from Hotel Management
Jul. 19, 2024 by Robyn, Hotel Management
Hi Zhengyang, thank you so much for your review. We are thrilled you enjoyed your stay with us.Kind regards,Guest Services Team
by A traveller
Good service
Posted May 23, 2024 on HotelsGood location, walking distance to the shops and port.
A little tired room.
Great service
Comment from Hotel Management
May 23, 2024 by Justin H, Hotel Management
Dear Rodney,Thank you for your review. We are glad you enjoyed your stay.Kind Regards,Justin Guest Service Agent
by A traveller
Posted May 21, 2024 on Expedia
We stayed for 14 nights, while the apartment was a little dated, it was clean, comfortable bed and was fully self contained with all that you needed. Table 4 chairs, sofa and a further sofs chair and 2 dide tables. Balcony had great views of the ocean. We had 2 minor problems which were rectified immediately.
Great location, easy flat 10-15 minute walk into Airlie centre. Right opposite the Marina where boats etc left for Reef and other islands
The cons were that although advertised with pool and spa, the spar was not operational and i believe has not been working for quite a while. The pool while nice. The pool surrounds were never cleaned and the pool not cleaned in the 2 weeks we were there. But would i stay there again, answeris yes
Comment from Hotel Management
May 22, 2024 by Justin H, Hotel Management
Dear RalphThank you for your review and reporting issues early. This allows the team to address quickly and make your stay more comfortable. The pool should be cleaned regularly, I will investigate further.
by A traveller
Posted Apr. 15, 2024 on Expedia
Good position close to marina & good views plus short walk into shops
Comment from Hotel Management
Apr. 15, 2024 by Justin, Hotel Management
Thank you for your review, we hope you enjoyed your stay with us.Kind regards,Justin Guest Service Agent
by A traveller
Good short stay.
Posted Apr. 2, 2024 on HotelsThe villas were is a good location within walking distance to Airlie. Contained cutlery & crockery for self catering if required. We ate at the Thai restaurant on site & this was great. Our unit was very small & separate bedroom had no aircon. Aircon in living area was not very efficient either.
Our unit also had a shower over a spar bath that was very hard to negotiate due to the extra height for aging people.
Comment from Hotel Management
Apr. 2, 2024 by Justin, Hotel Management
Dear Jeanette,Thank you for your review. We are glad you enjoyed your stay with us and appreciate your feedback. We will investigate the air-conditioner.Kind regards,Justin Guest Service Agent, Whitsunday Vista
