Avis Magnums Airlie Beach

Thanks Justine, We thank you for taking the time to leave a review. Our entire team works hard everyday to create the best experience we can for our guests!So thank you! All the best!Come back and see us again soon!Team Magnums

Thank you Justine, We thank you for taking the time to leave a review. Our entire team works hard everyday to create the best experience we can for our guests!So thank you! All the best!Come back and see us again soon!Team Magnums

Thank you Fanny for your great review, much appreciated. We are wishing you safe and happy onward travels,

Thank you Gilles,We genuinely appreciate your feedback. We are sorry to hear that your experience did not match your expectations. We have reached out to our team so we could get some details regarding your stay with us. 2 separate bookings were made through Expedia. The first one was for a double room with shared bathroom, the second booking was for a twin room with shared bathroom. As the bookings were for 2 different room types, check out had to be done in the first room, as your second booking was in different room type. Our team checked the room you were meant to check out from after your first stay and noticed that your belongings were still in the room and check out had not been completed. Our team tried to reach you by phone, we called multiple boat companies to see if you were on a day trip, and we messaged you through Expedia as well, with no success. Our team made all efforts possible to contact you and we also waited as long as we could before respectfully gathering your belongings. The 2 bookings made through Expedia were separate bookings for 2 different types of rooms, so there was no way for our team to notice or let you know that a change of room was required. Our team made sure all your personal belongings were safely at Reception. We truly believe our team went above and beyond in this matter due to the circumstances, even moving you to another room on request for your second stay with us. We are experiencing very high occupancy so a room change is normally not something our team is able to do often. We have liaised with our housekeeping team regarding the damp smell, and we are working on this. Gilles, we will continue to work hard to create the most amazing experience for all our guests, and feedback like yours will help us achieve this. Magnums wishes you safe and happy onward travels.Team Magnums

Thank you so much Alexandre, for your lovely review! We are so happy to see that you have enjoyed your stay with us! We are wishing you safe and happy onward travels!

Bonjour et merci d'avoir pris le temps de nous ecrire. Vraiment apprecie! Thank you! We love the review and we are so happy to hear that you had a great stay with us! We are wishing your safe and happy onward travels,

Thank you Victor for your great rating of Magnums! We are happy to see you had a great stay with us. We are wishing you safe and happy onward travels,

Thank you so much Jean for the lovely feedback regarding Magnums. We are wishing you all the best, safe and happy onward travels!

Thank you Anne, we are genuinely grateful for your review, we hope that Magnums and the Whitsundays has been a wonderful part of your journey. We wish you safe and happy onward travels.

Merci, We genuinely appreciate your feedback. We will use this feedback in a structured and methodical process to ensure we maximize the benefits to our future guests. Magnums wishes you safe and happy onward travels.