Note fondée sur 350 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 janv. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
15 janv. 2019 par Sarah, Gestion de l’hôtel
Thank you, #atbluehorizonresort any photos!
par un voyageur
Worse place to stay don't stay here
Publié le 31 juill. 2024 sur HotelsThis is one of the worst places I have stayed in Airlie Beach. I stay in this area twice a year so I have had better experience in places that cost a lot less.
1 the lifts weren't working so had to walk 6 levels
2 there was jackhammering going on out the back of the property loud enough to come through the property
3 no toilet paper not even a spare one in the carboard.
4 you could not open the washing machine door as they had a door halfway over it.
5 was then charged extra for an hour late check out when this should have been free they have mentioned that I would get a refund, I still waiting to hear from management on this as they are meant to be in contact with me.
6. the place is very old and needs upgrading
I would never stay at this place or recommend it. it's also not very convenient to the town area and not many restaurants nearby. There are better places to stay that are close to the restaurants and shops and are of better value for money. I don't believe the images are true images
Commentaires de Gestion de l’hôtel
4 août 2024 par Nicole | Guest Experience Manager, Gestion de l’hôtel
Thank you for your review Jane. 1. You were contacted by the hotel prior to your arrival to discuss our lift outage, where you advised that you were happy to use the stairs to access your room, if you were not actually happy with this, an alternative would have been offered. 2. Unfortunately, the noise is not associated with our premise, I do apologize that this put a dampener on your stay and will endeavour to notify all future guests about the possibility of the noise (it also advises you when booking through this channel that there is construction noise affecting our property. 3. I believe that Dani our other receptionist was prompt in rectifying this issue for you, as mistakes can happen, especially when our Housekeeping team are having to traverse the stairs with all of the necessary cleaning equipment, linen and in room items. 4. This will be shared with the maintenance team to ensure that our rooms are functional. 5. Our check-out time is 10am, any time after this is considered late checkout, the fee you were charged was discounted 50%, this is not a complimentary add on. 6. Your comments will be shared with the maintenance team as we always strive to be better.
par un voyageur
Publié le 29 juill. 2024 sur Wotif
Great place to stay
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Nicole | Guest Experience Manager, Gestion de l’hôtel
Thank you for your lovely review Rajneel. We are so glad you had a fantastic stay with us! We look forward to welcoming you back to the magical Whitsundays in the future.
par un voyageur
Publié le 13 juill. 2024 sur Wotif
Property is not what it looks like online. The room was dirty and smelt musky. The spa also didn't work in our room, and it quite unsafe to even get into. The view consisted of the back of the car park of the hotel in front. Staff were lovely and pleasant on all interactions, they were extremely accommodating.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Nicole | Guest Experience Manager, Gestion de l’hôtel
Thank you for your honest review Sarah. I am glad to hear that our team were lovely and pleasant throughout your entire stay. Thank you for your feedback regarding the bathroom, we have shared this with our maintenance team as we strive to be better. We hope to welcome you back to the magical Whitsundays in the future.
par un voyageur
Publié le 13 juill. 2024 sur Wotif
Great place
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Dani | Guest Experience Agent, Gestion de l’hôtel
Thank you for your amazing review Leone! We are so glad you had a fantastic stay with us & we look forward to welcoming you back to the magical Whitsundays in the future!
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Very tight parking bays
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Nicole | Guest Experience Manager, Gestion de l’hôtel
Thank you for your review Stephen. We are glad to see you still had a 4 out of 5 stay with us. Your review has been shared with our team as we do strive to be better. We hope to welcome you back to the magical Whitsundays in the future.
par un voyageur
Publié le 1 juill. 2024 sur Wotif
Lovely fresh and clean room. Easy to organize late checkout with reception. Reception staff very friendly and welcoming. Only thing we encountered was doors repeatedly slamming on our last morning at 8 am every 30 seconds or so (seemed like someone was checking every room?) and on our last day housekeeping opened our door and called out housekeeping without knocking first which was alarming as we were just about to leave the bedroom in towels ready for a shower! Otherwise apart from those two minor things we had a lovely stay.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Nicole | Guest Experience Manager, Gestion de l’hôtel
Thank you for your lovely review Hannah. We are so glad that you had a mostly fantastic stay with us at The Sebel Whitsundays. We will share the feedback with the team as we are always striving to be better. We will also be mindful regarding the opening of doors at early hours, as we know holiday sleep in's are the best and we don't want to take that opportunity away from our guests. We look forward to welcoming you back to the magical Whitsundays in the future.
par un voyageur
Publié le 23 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Nicole | Guest Experience Manager, Gestion de l’hôtel
Thank you for your review Manhal. I am disappointed to see that you did not have an enjoyable stay with us. If you could please contact us directly to discuss any issues, that would be appreciated.
par un voyageur
Publié le 20 juin 2024 sur Hotels
Beautiful space!
Commentaires de Gestion de l’hôtel
24 juin 2024 par Nicole | Guest Experience Manager, Gestion de l’hôtel
Thank you for your lovely review Paul! We are so glad you and your family had a great stay with us, I do hope you were able to end your trip seeing a Koala! We look forward to welcoming you back to the magical Whitsundays in the future.
par un voyageur
Publié le 17 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Nicole | Guest Experience Manager, Gestion de l’hôtel
Thank you for your fantastic review Emilee. We are so glad to see you had an enjoyable stay with us. We look forward to welcoming you back to the magical Whitsundays in the future!
