Note fondée sur 55 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 mai 2024 sur Expedia
Parfait en tout point
Commentaires de Gestion de l’hôtel
29 mai 2024 par Jason, Gestion de l’hôtel
Kia Orana, Thank you so much for your wonderful review! We are delighted to hear that your stay at Aitutaki Lagoon Private Island Resort was perfect in every way. Your kind words inspire our team to continue delivering exceptional service and unforgettable experiences.We look forward to welcoming you back to our island paradise in the future.Kia Manuia, Greg Long, General Manager.
par un voyageur
Publié le 15 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 déc. 2023 par Jason, Gestion de l’hôtel
Kia Orana, Thank you for taking the time to share your feedback and for choosing Aitutaki Lagoon Private Island for your stay. We appreciate your rating and are delighted to hear that you had a positive experience.We hope to welcome you back to our island paradise in the future for another memorable stay.Kia Manuia, Greg Long, General Manager.
par un voyageur
Publié le 26 août 2024 sur Expedia
The place is tired and is quite dated although it seems a Reno is underway. The overwater bungalows were lovely in terms of where they were and the views but really need some basic tlc.
Staff were generally very good. The location is amazing. Local cafe and restaurants great.
Little things - like providing somewhere to dry clothes ( line or rack) would have been great. One of our bikes only had one brake working which while not a significant issue, when we are paying close to $1500 a night we sort of expected a bit better.
Food was generally good. After 6 days breakfast became a bit boring though…
Commentaires de Gestion de l’hôtel
27 août 2024 par Jason, Gestion de l’hôtel
Kia Orana Leone,Thank you for sharing your feedback on your recent stay with us at Aitutaki Lagoon Private Island Resort. We're delighted you enjoyed the stunning location, our overwater bungalows, and the warm hospitality of our staff.We appreciate your understanding regarding the ongoing renovations. Your suggestions about providing clothes drying facility and maintaining the bikes are very valuable, and we'll be sure to address these areas for future guests.Regarding breakfast, we're sorry to hear that the variety became repetitive after several days. We offer a range of options, including fresh tropical fruits, yogurt, pastries, muesli, cold cuts, hard-boiled eggs, breads, cereals, and an array of beverages like juices, coconut water, daily smoothies, coffee, and tea. For cooked items, we provide scrambled eggs, bacon, sausages, grilled tomatoes, sautéed veggies, French toast, fried potatoes, vegetable fried rice, an egg station, daily pancakes, and daily specials that vary each day, such as Polynesian casserole, coconut pancakes, and frittatas. We are always looking for ways to improve, and we will work on adding even more variety to keep things exciting for our guests.We hope to welcome you back in the future to experience the enhancements we're making.Meitaki Atupaka,Greg Long, General Manager
par un voyageur
Publié le 20 août 2024 sur Expedia
We loved our stay at Aitutaki lagoon private island resort and felt so at home. Everyone was so friendly and our room was so clean. The accommodations were above and beyond and we will definitely be back!
Commentaires de Gestion de l’hôtel
21 août 2024 par Jason, Gestion de l’hôtel
Kia Orana,Thank you so much for sharing your fantastic review of Aitutaki Lagoon Private Island Resort! We are thrilled to hear that you loved your stay and felt at home with us. Our team takes great pride in providing a warm and welcoming environment, and it’s wonderful to know that you found everyone friendly and your room exceptionally clean.We’re delighted that our accommodations exceeded your expectations, and we can’t wait to welcome you back for another memorable experience.Meitaki Atupaka,Greg long, General Manager.
par un voyageur de Baiano
Publié le 18 août 2024 sur Expedia
Perfect
Commentaires de Gestion de l’hôtel
18 août 2024 par Jason, Gestion de l’hôtel
Kia Orana,Thank you so much for your fantastic review! We are thrilled to hear that your experience at Aitutaki Lagoon Private Island Resort was perfect. Your kind words mean a lot to us, and we are delighted that we could provide you with an unforgettable stay.We look forward to welcoming you back to our island paradise in the future.Meitaki Atupaka,Greg Long, General Manager.
par un voyageur
Publié le 11 août 2024 sur Expedia
Beautiful property upon arrival we were shown a room that was not what we expected we sent multiple emails confirming the room that we wanted with the view The room that we were shown was completely substandard and looking at the backwater of the lagoon in order to get the room t we wanted the charged us an additional $1,700 using their Wi-Fi from their lobby I could have booked the whole trip for the $1,700 so they charged us the additional $1,700 plus the $2,500 that we paid we had the most expensive stay on the island then anybody else at the resortiresortaroomndas substandard to what
Commentaires de Gestion de l’hôtel
13 août 2024 par Jason, Gestion de l’hôtel
Kia Orana Gregory,Thank you for taking the time to share your feedback following your stay at Aitutaki Lagoon Private Island Resort. We’re delighted to hear that you found our property beautiful and appreciate your kind words.We sincerely apologize for the initial room allocation not meeting your expectations despite your prior confirmations. Your satisfaction is our top priority, and we're sorry to learn that there was a discrepancy between what you expected and what was provided. While we understand the additional charge for the room upgrade was unexpected, we're pleased that you were ultimately able to enjoy the room and view you had envisioned for your stay.We appreciate your understanding and your constructive feedback, as it helps us improve the experiences we offer to our guests. We hope that despite the initial challenges, your time with us was otherwise memorable.Should you choose to visit us again, we would be more than happy to assist you in ensuring that every aspect of your stay is seamless and exactly as you desire.Meitaki Atupaka for staying with us, Gregory, and we hope to welcome you back to our little paradise in the future.Warm Regards, Greg Long, General Manager
par un voyageur
Publié le 20 juill. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
9 août 2024 par Jason, Gestion de l’hôtel
Kia Orana, Thank you for your fantastic review rating! We can't wait to welcome you back for another perfect vacation in paradise.Meitaki Atupaka, Greg Long, General Manager.
par un voyageur
Publié le 15 juill. 2024 sur Expedia
What I really like is that every room comes with its own complementary bikes, kayak, and stand up surf boards for your pleasure. The Staff was the Best. Very helpful and friendly.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Jason, Gestion de l’hôtel
Kia Orana, Thank you for taking the time to share your wonderful review of Aitutaki Lagoon Private Island Resort. We are delighted to hear that you enjoyed the complimentary bikes, kayaks, and stand-up paddleboards provided with every room. It's fantastic to know that these amenities contributed to your overall experience.We are especially pleased that our staff made such a positive impression on you. Our team takes great pride in being helpful and friendly, and your kind words are a testament to their dedication and hard work.We look forward to welcoming you back to our little piece of paradise in the future.Kia Manuia, Greg Long, General Manager.
par un voyageur
Publié le 11 juill. 2024 sur Expedia
What was unique was you get to stay on a private island which has all the amenities you need. Great service and great people.
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Jason, Gestion de l’hôtel
Kia Orana, Thank you for your kind words and for choosing Aitutaki Lagoon Private Island Resort for your stay. We are delighted to hear that you enjoyed the unique experience of staying on our private island and found our amenities, service, and staff to be exceptional.Your feedback is greatly appreciated, and we look forward to welcoming you back for another memorable stay.Kia Manuia, Greg Long, General Manager.
par un voyageur
Publié le 7 juill. 2024 sur Expedia
The staff were all wonderful and welcoming. Mere in f&b was lovely, always smiling and friendly. Jerry and Wise were also incredible and never forgot our names.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Jason, Gestion de l’hôtel
Kia Orana, Thank you so much for taking the time to share your positive experience at Aitutaki Lagoon Private Island Resort. We are delighted to hear that you found our staff to be wonderful and welcoming.We will be sure to pass along your kind words to Mere in F&B, as well as Jerry and Wise. It’s wonderful to know that they made such a positive impression on your stay and that their friendliness and attentiveness were memorable for you.We strive to provide an exceptional experience for all our guests, and your feedback is a great reminder of why we do what we do. We look forward to welcoming you back to our little piece of paradise in the future.Kia Manuia, Greg Long, General Manager.
