Note fondée sur 690 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2024 sur Hotels
par un voyageur
Publié le 13 août 2024 sur Hotels
Good experience in a fun, walkable area
Commentaires de Gestion de l’hôtel
13 août 2024 par GM, Gestion de l’hôtel
Dear Julie, Our location is loved by many of our guests, and I am glad it was a perfect fit for your travels as well. We do our best to make sure that our hotel is a direct reflection of the vibrant, fun area in which we are located. Thank you for your business and your great review. Please come back soon! Best, Susan Fauskey, GM
par un voyageur
Needs improvement
Publié le 10 août 2024 sur HotelsI booked a suite but was given a regular room. When we asked the front deak about we were first told it was all booked but then they changed it and offered us another room which was even smaller yet. We tried to get the price difference since we were staying in cheaper room they said they couldn't because we used hotels.com to book. Room was ok but ac barely worked so it was super hot, the bathroom wasnt cleaned all the way from stay before us as toiletries were already opened and used. Pool is way smaller than pictures indicate and was pretty dirty. General cleanliness was an issue, lots of stuff on floor in hallway like they havent swept in a few days. Staff was pretty rude and short like they werent concerned with you enjoying your stay. Elevators were slow and one staff member said they break down often. Bed was comfortable and nice location other than that wouldnt stay again.
Commentaires de Gestion de l’hôtel
11 août 2024 par GM, Gestion de l’hôtel
Dear Nikolas, appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Susan Fauskey, GM
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par GM, Gestion de l’hôtel
Dear Martin, We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, Susan Fauskey, GM
par un voyageur
Publié le 1 août 2024 sur Expedia
Really enjoyed my stay. Very nice facility and staff.
Commentaires de Gestion de l’hôtel
2 août 2024 par GM, Gestion de l’hôtel
Dear Stacye, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments regarding our accommodations and, more importantly, our staff. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Susan Fauskey, GM
par un voyageur
Pool was not usable for swimming
Publié le 29 juill. 2024 sur HotelsWe choose this hotel because there was a pool and we have kids. The pool was unusable. It was cloudy and you couldn't see the bottom of the pool for three days of our stay. Kids were very unhappy. We would not have stayed here if we knew the pool was not going to be usable.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par GM, Gestion de l’hôtel
Dear Anonymous, I am sorry to hear that we missed an opportunity to impress you on your recent visit. Thank you for taking the time and caring enough to share your thoughts about the pool with us. I can assure you that your comments will be addressed with the maintenance team and we all hope you will give us another chance to earn your praise in the future. Sincerely, Susan Fauskey, GM
par un voyageur
Publié le 26 juill. 2024 sur Hotels
par un voyageur
Publié le 26 juill. 2024 sur Hotels
par un voyageur
Publié le 23 juill. 2024 sur Hotels
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Very nice hotel. Cute outdoor area with shopping & dining. Would definitely stay again if in the area!
Commentaires de Gestion de l’hôtel
23 juill. 2024 par GM, Gestion de l’hôtel
Dear Melissa, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Susan Fauskey, GM
