Note fondée sur 364 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Clean and friendly staff
par un voyageur
Publié le 14 oct. 2024 sur Hotels
It was very nice and quiet. The water in the tub was not going down.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Charlene, Thank you for taking the time to post your wonderful feedback regarding your time at Extended Stay America. We regularly receive praise for our quiet and relaxing atmosphere. We appreciate you letting us know your comments about the tub, and we will address this appropriately with our team. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management
par un voyageur
Publié le 11 oct. 2024 sur Expedia
par un voyageur
Publié le 9 oct. 2024 sur Expedia
the place was good
par un voyageur
Publié le 27 sept. 2024 sur Expedia
The absolute worst ever. Lied to myself and to a Summit County Sheriff. Stated they had received numerous complaints about a dog continuously barking and they would not be extending their stay. This was stated to myself and to the Sheriff who also witnessed and was able to hear the dog. Then they turned around and didnt move anyone. I would have not renewed my stay if i would have been told they intended on doing nothing about it.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jennifer, Thank you for sharing your concerns regarding your recent experience. We sincerely apologize for the distress caused by the barking dog during your stay. It is our priority to ensure a comfortable environment for all guests, and we regret that this situation was not addressed to your satisfaction. Your feedback is invaluable, and we will improve our communication with guests to prevent similar issues in the future. We hope you will consider staying with us again, allowing us the opportunity to provide you with a much-improved experience. Thank you for your understanding.Sincerely,Hotel Management
par un voyageur
Publié le 25 sept. 2024 sur Hotels
I enjoyed my stay
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Anthony, Thank you for being our guest and for your wonderful feedback! We’re thrilled to hear you enjoyed your stay. Providing an exceptional experience to every guest is what we strive for every day. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Hotels
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Smells like smoke and says no smoking. No ice machine they have ice trays.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Stevie, Thank you for being our guest and for the valued feedback. We are so sorry for the issues you had during your time with us. We have strict policies prohibiting smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Regarding the ice machine, please know we do not have ice machines on our property, and we hope you will accept our apologies for any inconvenience this has caused you; however, for your convenience, we do provide ice trays for the refrigerator in your guest room. Please know we take all our guest comments seriously and will use them to improve our guest experience. We hope to have the opportunity to show you our commitment to outstanding hospitality whenever you return to the area.Sincerely,Hotel Management
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The two gentlemen that work at front desk are kind and helpful. There was a dog that barked non stop for 2 days atraight. Couldnt sleep.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jennifer, Thank you for sharing your experience. It’s lovely to hear that the front desk staff provided kind and helpful service during your stay. However, we sincerely apologize for the disturbance caused by the barking dog, which must have impacted your comfort significantly. We understand how important a restful environment is for our guests. Your feedback will be addressed with our team to find ways to manage noise more effectively. We appreciate your understanding and hope to provide a more peaceful experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Pretty much a half way house. Poor management, grounds around are littered with trash, empty wine bootles and beer cans.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Randall, Thank you for sharing your concerns. We regret that your experience did not meet your expectations. Maintaining a clean and well-managed environment is a priority for us, and we will address the issues you’ve raised regarding the grounds and management. Your feedback is crucial for us to make improvements. We appreciate you bringing this to our attention.Sincerely,Hotel Management
