Ratings based on 354 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 25, 2024 on Expedia
by A traveller
Posted Aug. 11, 2024 on Hotels
by A traveller
Posted Jul. 31, 2024 on Expedia
This place could not get worse and have called the health department.
Comment from Hotel Management
Aug. 1, 2024 by Hotel Management, Hotel Management
Dear Courtney, Thank you for bringing your concerns to our attention. We take matters of health and safety very seriously and are committed to providing a clean and comfortable environment for all our guests. Your feedback is invaluable, and we will address your comments promptly to ensure improvements are made. We apologize for any distress you experienced and appreciate your understanding as we work to enhance our services.Sincerely,Hotel Management
by A traveller
Posted Jul. 23, 2024 on Expedia
by A traveller
Posted Jun. 15, 2024 on Expedia
by A traveller
Posted Jun. 8, 2024 on Expedia
For me to comment, it has to be terrible! The check in office has boxes laying around and looked very disheveled. When we went through the security door, it smelled so bad. Our room smelled terribly of cat pee and the beds were terrible. I liked that people there were friendly.
Comment from Hotel Management
Jun. 9, 2024 by Hotel Management, Hotel Management
Dear Brenda, Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations. Cleanliness and comfort are our top priorities, and we sincerely apologize for the issues you encountered. We will address these concerns with our housekeeping team immediately to ensure improvements. Despite the inconvenience, we are pleased that you found our staff friendly and appreciate your acknowledgment. Your feedback is invaluable as we strive to enhance our guests' experiences. Please consider giving us another opportunity to provide you with a much-improved stay in the future.Sincerely,Hotel Management
by A traveller
Posted Jun. 3, 2024 on Expedia
by A traveller
Posted Jun. 2, 2024 on Expedia
The rooms was Smokey with cigarettes and the beds was very hard not comfortable at all
Comment from Hotel Management
Jun. 3, 2024 by Hotel Management, Hotel Management
Dear Verlestine, Thank you for your feedback. We sincerely apologize for the discomfort you experienced due to the smoky room and the hard beds. While we do have designated smoking areas, smoke should never affect our non-smoking guests, and we are sorry for this oversight. Your comments have been shared with our team to prevent such situations in the future. We are also addressing the bed comfort issue to ensure a more pleasant stay for all our guests. Your satisfaction is our priority, and we hope you will give us another chance to provide a better experience.Sincerely,Hotel Management
by A traveller
Posted May 27, 2024 on Expedia
by A traveller
Posted May 25, 2024 on Expedia
A lot of people live in the hotel.
Comment from Hotel Management
May 26, 2024 by Hotel Management, Hotel Management
Dear Susan, Thank you for your feedback. Our hotel aims to accommodate both short-term guests and those needing extended stays. We appreciate your understanding and hope this did not affect your experience. Should you have any specific concerns or need assistance, we would love to know and assist you accordingly. We value your input and hope to welcome you back soon.Sincerely,Hotel Management
