Note fondée sur 580 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
N'arrivez pas tard. Demandez chambre au 4e étage
Publié le 5 nov. 2018 sur HotelsÀ notre arrivée à 01:15 AM le système rebootait et une fois fait, le logiciel ne fonctionnait plus. Il a fallu appeler le IT Center et nous avons eu notre chambre à 01:55 AM seulement! Ce n'est pas la faute de la préposée à la réception mais tout de même.
Les planchers ne sont pas en béton, on entend tout le monde marcher à l'étage au-dessus : désagréable.
La piscine était vide. Il a fallu aller à pied à l'hôtel voisin pour se baigner.
Chambre pour 6, il n'y pas d'ustensiles, un seul verre, et deux chaises à la table!!!
par un voyageur
Myeisha Crenshaw
Publié le 5 oct. 2024 sur HotelsAt my check in i swiped my card and 475 dollars was taking from my account. No problem. The next morning i was told i either had to pay another 187.00 or leave. I proceed to let the receptionist kno that i paid i had proof of the transaction being made on my account, but I was still treated rudely and disrespectfully. The problem clearly was the hotels fault and i was treat terrible because of it.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the feedback, Myeisha. We understand how the issues you faced during your time with us can be irritating. We suggest reaching out to the hotel directly as they would like to learn more about this instance. Thank you.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
the room was nice, but i found a few dirty socks and there was poop on our toilet left from someone else.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the feedback, Madi. We're glad you overall stay was nice and wish to provide you with an improved stay moving forward. Thank you again for the feedback!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
This is our “go-to hotel” when we go to our hometown of Akron to visit family. The facilities and staff are consistently pleasant!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Customer Service, Gestion de l’hôtel
Charles, thank you for choosing Homewood Suites Akron Fairlawn as your “go-to hotel.” We are thrilled to hear that you find our facilities and team members consistently pleasant. We look forward to welcoming you back on your next visit to Akron!
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Customer Service, Gestion de l’hôtel
We appreciate the feedback, Sara.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
This is my second stay here, and it’s my favorite hotel.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Customer Service, Gestion de l’hôtel
Tracy, we're delighted you loved your experience at Homewood Suites Akron Fairlawn. It's wonderful to hear it’s your favorite hotel. We look forward to welcoming you back for another stay!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
No complaints from me about this hotel. The suite I booked was perfect for my work trip. It allowed me space to spread out. The breakfast was on par with what I would expect of a free/included breakfast at a hotel. Every area I was in was very clean and the staff was friendly and helpful.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Customer Service, Gestion de l’hôtel
Sean, we’re delighted you loved your experience at Homewood Suites Akron Fairlawn. It’s wonderful to hear that the suite suited your needs for a work trip and provided ample space. We're also pleased that you enjoyed the breakfast, and our team members were able to make your stay more comfortable. We would be thrilled to welcome you back in the future.
par un voyageur
Would stay again!
Publié le 18 sept. 2024 sur HotelsVery enjoyable, bathrooms in all 3 rooms we had were amazing, such a cozy feeling. Front desk was very nice & breakfast was good.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Customer Service, Gestion de l’hôtel
Samantha, we're delighted you loved your experience at Homewood Suites Akron Fairlawn. It's wonderful to hear the rooms met your expectations and that you found the environment cozy. Our team at the front desk appreciates your kind words, and we're glad you enjoyed breakfast. We look forward to welcoming you back!
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Customer Service, Gestion de l’hôtel
Amber, thank you for staying with us at Homewood Suites Akron Fairlawn. We’re delighted you had a wonderful experience and appreciate your positive feedback. We hope to welcome you back soon!
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Customer Service, Gestion de l’hôtel
Seth, thank you for staying with us at Homewood Suites Akron Fairlawn. We're pleased to see your positive rating and look forward to welcoming you back in the future.
