Note fondée sur 922 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Salle de bain mal nettoyée
Tapis sale
Air climatisée non fonctionnelle
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Manager on duty, Gestion de l’hôtel
Dear Boris, Merci d'avoir partagé votre expérience. Nous sommes désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes.Pouvez-vous nous donner plus de détails sur l'état de la salle de bain et du tapis ? Ces informations nous aideront à identifier les zones spécifiques nécessitant une attention particulière. De plus, l'air climatisé non fonctionnelle est une préoccupation majeure. Pouvez-vous nous indiquer dans quelle chambre vous séjourniez afin que nous puissions résoudre ce problème immédiatement ?Votre confort est notre priorité, et nous apprécions vos commentaires qui nous permettent d'améliorer nos services. Nous espérons avoir l'occasion de vous offrir une meilleure expérience lors de votre prochain séjour.Sincèrement, La Direction
par un voyageur
Publié le 17 mai 2019 sur Hotels
Commentaires de Gestion de l’hôtel
17 mai 2019 par MOD, Gestion de l’hôtel
Dear Martin,
Thank you for taking the time to post this review and for giving us a 10 out of 10 rating! We all work hard to try and ensure each and every guest has an overall positive experience. We are glad we succeeded with you. Please keep us in mind next time your travel plans bring you back to the area.
Sincerely,
Radisson Hotel Akron/Fairlawn
par un voyageur
Publié le 20 oct. 2024 sur Expedia
This property does not live up to the standards of Radisson. The light between the two beds didn’t work, the pillows were lumpy and flat, the towels were scratchy. In the evening. I had to run the hot water for over 15 minutes to get it just warm. I called the front desk and the manager came down and she said that’s as hot as it gets. When I expressed my concerns, she offered a refund…if I checked out at 11 o’clock at night! I told her to leave because I was disgusted at that point and she went down the hall saying she was going to call the police!! For what? I was not out of line, talking loudly or anything like that. Unbelievable and so disappointed as Radisson properties should have higher standards.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Manager on duty, Gestion de l’hôtel
Dear Elaine, Thank you for sharing your experience. We understand how disappointing it must have been to encounter multiple issues during your stay, especially when Radisson properties are expected to meet higher standards. Your concerns about the room amenities, such as the lighting, pillows, towels, and hot water, are important, and we regret that they affected your comfort.It’s also concerning to hear about the interaction with the manager. We strive for professionalism in all guest interactions, and your feedback will be reviewed with the team to ensure better communication and service in the future.We appreciate your patience and hope that you will consider giving us another opportunity to provide a better experience.Sincerely,Management
par un voyageur
Publié le 20 oct. 2024 sur Expedia
They gave me a clearly dirty room. Bathtub was filled with dirty standing water in the tub . Dirt ring inside the tub where it was never cleaned. Pubic hair in the tub . On the floor the toilet seat was visibly dirty has someones ass prints on tbe seat. I went and got the front desk clerk. He grabbed a wash rag off the tub and wiped it off and said all better. Absolutely disgusting
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Manager on duty, Gestion de l’hôtel
Dear Elizabeth, Thank you for bringing this to our attention. We understand how upsetting it must have been to encounter such a condition in your room, as cleanliness and hygiene are of the utmost importance. The situation you described is far from the experience we aim to provide our guests. Your feedback regarding the room and the way the issue was handled by our staff will be thoroughly reviewed.We regret that this happened and appreciate your patience. If you'd like to discuss this further, please reach out directly, as we’d like to ensure this is properly addressed.Sincerely,Management
par un voyageur
Publié le 2 oct. 2024 sur Expedia
The power went out and no compensation was given
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Manager on duty, Gestion de l’hôtel
Dear Andrew, Thank you for sharing your experience. I understand how frustrating the power outage must have been, and while it was a county issue, I apologize for any inconvenience it caused during your stay. We strive to provide a comfortable experience, and your feedback helps us improve our communication and support during such situations. If you have any further concerns or suggestions, please feel free to reach out directly. I appreciate your understanding.Sincerely, Management
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Manager on duty, Gestion de l’hôtel
Dear Shannon, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The rooms was dirty like very unclean, the lights on the wall and plug in did not work asked for assistance that never came and then their breakfast buffet for $9.99 was not fit to east so we skipped it. Not recommended and I let the front desk know.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Manager on duty, Gestion de l’hôtel
Dear Darcus, I appreciate you taking the time to share your concerns. It’s disappointing to hear about the cleanliness of your room and the issues with the lights. I understand how frustrating it must have been to not receive the assistance you requested.Regarding the breakfast buffet, I’m sorry it didn’t meet your expectations either. Your feedback is invaluable, and I will ensure it’s addressed with our team to improve the experience for future guests. Thank you for letting us know, and I hope we can do better in the future.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
There were many things wrong in the room, holes in the walls, hair in the tub and sink, bathroom door had a huge crack in it, no channel line up and no telephone directory. I took pictures to make sure I wasn't charged for any of this. It was comfortable and felt safe but we won't be back. The hotel staff was slow and seemed bothered by questions asked.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager on duty, Gestion de l’hôtel
Dear Danyel, Thank you for sharing your experience with us. We sincerely apologize that your stay did not meet expectations, and we regret the condition of your room and your interactions with our staff. Guest comfort and service are very important to us, and we will address these concerns with our team to prevent future issues. We appreciate your feedback and are sorry to hear that you won’t be returning, but we value the opportunity to improve from your comments.Sincerely,Management
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Manager on duty, Gestion de l’hôtel
Dear Elesa, We sincerely appreciate you for sharing your score with us and for taking the time to provide feedback. We regret that we couldn't deliver a flawless 5-star experience for you. Your input is invaluable to us, and we are eager to learn how we can enhance your experience in the future. Please don't hesitate to reach out to us at any time; we are eager to hear from you. Thank you for choosing us, and we look forward to the chance to improve and better serve you on your next visit.Warm regards, Management
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Water never got hot in shower.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Manager on duty, Gestion de l’hôtel
Dear David, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management
