Note fondée sur 927 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Salle de bain mal nettoyée
Tapis sale
Air climatisée non fonctionnelle
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Manager on duty, Gestion de l’hôtel
Dear Boris, Merci d'avoir partagé votre expérience. Nous sommes désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes.Pouvez-vous nous donner plus de détails sur l'état de la salle de bain et du tapis ? Ces informations nous aideront à identifier les zones spécifiques nécessitant une attention particulière. De plus, l'air climatisé non fonctionnelle est une préoccupation majeure. Pouvez-vous nous indiquer dans quelle chambre vous séjourniez afin que nous puissions résoudre ce problème immédiatement ?Votre confort est notre priorité, et nous apprécions vos commentaires qui nous permettent d'améliorer nos services. Nous espérons avoir l'occasion de vous offrir une meilleure expérience lors de votre prochain séjour.Sincèrement, La Direction
par un voyageur
Publié le 17 mai 2019 sur Hotels
Commentaires de Gestion de l’hôtel
17 mai 2019 par MOD, Gestion de l’hôtel
Dear Martin,
Thank you for taking the time to post this review and for giving us a 10 out of 10 rating! We all work hard to try and ensure each and every guest has an overall positive experience. We are glad we succeeded with you. Please keep us in mind next time your travel plans bring you back to the area.
Sincerely,
Radisson Hotel Akron/Fairlawn
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Manager on duty, Gestion de l’hôtel
Dear valued guest, Dear valued guest, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management
par un voyageur
Publié le 15 août 2024 sur Expedia
Building and rooms are severely outdated. Toilet, shower and sink were all clogged. Pool was dirty.
Commentaires de Gestion de l’hôtel
17 août 2024 par Manager on duty, Gestion de l’hôtel
Dear Jacob, Thank you for sharing your feedback. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that your stay did not meet your expectations.Please know that your comments are important to us, and we are committed to continuously improving our facilities and services. We will certainly look into the issues you mentioned to ensure they are addressed appropriately.We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely,Management
par un voyageur
STAY AWAY!!!
Publié le 11 août 2024 sur HotelsStay away! I thought Radisson would be a decent choice because of name and received a good rate but even at the 165 per night if rather sleep in acar. They charge 250 + per night. They have a 9yo family member cleaning bathrooms! The carpets look like they have never been cleaned in community areas. An elevator that works sometimes that i got stuck in for 5 minutes. They "know about it" yet still keep it own for use. The room had slow dirty drains. I spoke to many who took pictures and are going to write to corporate. If the bed wasn't comfortable, i would have walked out at night. Disappointed Radisson allows this.
I would add photos but the phone app will not allow me when i click on button
Commentaires de Gestion de l’hôtel
15 août 2024 par Manager on duty, Gestion de l’hôtel
Dear Lisa, I'm really sorry to hear about your disappointing experience at the Radisson. It sounds like a frustrating stay, especially with the issues you encountered. The conditions you described—dirty carpets, a malfunctioning elevator, and inadequate bathroom cleaning—are definitely not what you should expect from a reputable hotel chain. It’s good that you’re planning to share your feedback with corporate; they need to know about these issues to improve.As for posting photos, sometimes apps can be glitchy or have restrictions. If you’re having trouble with the app, you might try contacting their customer support directly or using another platform to share your experience. Your feedback is important and can help ensure that others don’t have the same issues.Sincerely, Management
par un voyageur
Publié le 11 août 2024 sur Expedia
The bed sloped to one side, the toilet seat was the wrong size, the bathtub was terrible (I didn't want to touch the drain), no paper towels, no extra towels, no free breakfast, and the breakfast buffet was 10$ for a bagel, eggs, bacon, sausage and biscuits. All I wanted was a bagel. I'm still glad we went, but I won't be back.
Commentaires de Gestion de l’hôtel
15 août 2024 par Manager on duty, Gestion de l’hôtel
Dear valued guest, Thank you for sharing your feedback about your recent stay. We genuinely appreciate your comments as they help us understand our guests’ experiences better.I’m sorry to hear that some aspects of your stay did not meet your expectations. We strive to provide a comfortable and enjoyable experience for all our guests, and I’m disappointed that we fell short in some areas during your visit.Your feedback on the bed, bathroom amenities, and breakfast options is valuable. I will be sharing your comments with our team to review and address these concerns appropriately.While we understand that these issues impacted your stay, we are glad to hear that you found some aspects of your visit satisfactory. We hope to have the opportunity to welcome you back in the future, where we can offer you an improved experience.Thank you once again for your feedback.Sincerely, Management
par un voyageur
Poor experience at this hotel
Publié le 9 août 2024 sur HotelsThe hotel was run down, had obvious deferred maintenance, mildew around the tub, towel rack broken, AC did not work well, and the pillows were an issue. When we arrived there were only 3 pillows on the bed that were flatter than a pop-tart. I called down to the front desk to ask for 2 more pillows and the she told me that they couldn’t provide more pillows. I asked again if I can come and pick some up and she said, “no, we don’t do give out pillows”. She continued to refuse to give me any extra pillows. We had a terrible nights sleep in a hot room with no pillows and ended up having to go purchase our own pillows.
Commentaires de Gestion de l’hôtel
10 août 2024 par Manager on duty, Gestion de l’hôtel
Dear valued guest, Thank you for sharing your experience with us. We sincerely appreciate your feedback and take your concerns seriously. Ensuring a comfortable stay for our guests is our top priority, and your comments have highlighted areas where we need to make immediate improvements.We will be reviewing the issues you've mentioned with our team to ensure that they are addressed promptly. We regret that your stay was not as comfortable as it should have been and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Management
par un voyageur
Publié le 9 août 2024 sur Expedia
Nice hotel
Commentaires de Gestion de l’hôtel
10 août 2024 par Manager on duty, Gestion de l’hôtel
Dear valued guest, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management
par un voyageur de Seattle
Publié le 6 août 2024
1) Garbage outside was overflowing.
2) Wallpaper coming off of the walls.
3) MOLD in room trashcan and also on the bottom of the shower curtain.
4) Expensive for what it was.
5) Rude front desk made us wait for 3 hours to check in. I understand that check in was at 3pm but I am not sure why he couldn't give us a room once one was cleaned. Especially in light of how "clean" the room was.
6) Sleep number beds didn't work appropriately
7) No bedding in the room for the pull out sofa. This was requested but never came.
8) Outlets overloaded with plugs for the 2 beds and lighting. Outlets were lose and didn't hold the plugs well.
9) Room was stifling hot when we went in.
10) Security lock on the door was broken.
Doesn't Travelocity vet these places?
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager on duty, Gestion de l’hôtel
Dear Wendy, Thank you for sharing your detailed feedback. We understand your concerns and take them seriously. Your comments regarding the state of the room, amenities, and service are important to us, and we are actively addressing these issues to improve our guest experience. We appreciate your patience and understanding and hope you will consider giving us another chance in the future to provide a better experience.Best regards,Management
par un voyageur
Publié le 5 août 2024 sur Expedia
This is terrible place I have ever seen,all dirty and disgusting,no service at all,disgusting to sit on the sofas in main hall it’s dirty and smells so bad.
Don’t stay there!
Commentaires de Gestion de l’hôtel
5 août 2024 par Manager on duty, Gestion de l’hôtel
Dear valued guest, Thank you for sharing your feedback. We are very sorry to hear about your experience and understand how frustrating it must have been. Cleanliness and comfort are top priorities for us, and your comments will be addressed with our team to ensure improvements are made. We appreciate your input and hope you will consider giving us another chance to provide a better experience in the future.Best regards,Management
