Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Salle de bain mal nettoyée
Tapis sale
Air climatisée non fonctionnelle
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Manager on duty, Gestion de l’hôtel
Dear Boris, Merci d'avoir partagé votre expérience. Nous sommes désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes.Pouvez-vous nous donner plus de détails sur l'état de la salle de bain et du tapis ? Ces informations nous aideront à identifier les zones spécifiques nécessitant une attention particulière. De plus, l'air climatisé non fonctionnelle est une préoccupation majeure. Pouvez-vous nous indiquer dans quelle chambre vous séjourniez afin que nous puissions résoudre ce problème immédiatement ?Votre confort est notre priorité, et nous apprécions vos commentaires qui nous permettent d'améliorer nos services. Nous espérons avoir l'occasion de vous offrir une meilleure expérience lors de votre prochain séjour.Sincèrement, La Direction
par un voyageur
Publié le 17 mai 2019 sur Hotels
Commentaires de Gestion de l’hôtel
17 mai 2019 par MOD, Gestion de l’hôtel
Dear Martin,
Thank you for taking the time to post this review and for giving us a 10 out of 10 rating! We all work hard to try and ensure each and every guest has an overall positive experience. We are glad we succeeded with you. Please keep us in mind next time your travel plans bring you back to the area.
Sincerely,
Radisson Hotel Akron/Fairlawn
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Overall, great stay. Parking up front, quick check in, fashionable lobby, beautiful and clean updated room. It was an outstanding value, compared to others in the area.
A few minor issues though. Tub drain was rusty, a $20 repair at most, and after filling the tub up: it wouldn’t drain. By the next morning, it had drained during the night, allowing for a fresh shower, but those two issues overshadowed how nice the room was. The cleaning staff should’ve reported the rusty fixture and bad drain, and both remedied before giving to a guest.
When I entered the room, it was pretty hot, as the air had been off in 95 degree weather. Even though I set the AC to 66 degrees F, it felt no less than 75 F, all night. It just didn’t cool off, and might’ve needed maintenance.
Would I stay here again? Absolutely. It was a very nice room at a great rate. Given some minor maintenance, this is one of the best choices in the area.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager on duty, Gestion de l’hôtel
Dear Roger, Thank you for sharing your detailed feedback. We’re thrilled to hear that you enjoyed your overall stay and found great value in our updated rooms and amenities. However, we sincerely apologize for the minor maintenance issues you encountered with the tub drain and the room’s temperature. We agree that these should have been addressed before your arrival, and we will work closely with our housekeeping and maintenance teams to ensure such details are properly managed in the future.Your comfort is our priority, and we appreciate your understanding. We're delighted to know that despite these issues, you would stay with us again. Rest assured, we’ll take immediate steps to improve these areas to provide an even better experience for your next visit.Sincerely,Management
par un voyageur
Publié le 15 sept. 2024 sur Expedia
They said they have breakfast and then they try to charge us $10 for the breakfast apiece and then the breakfast was mediocre they didn’t even have orange juice Or sausages or sunny side up eggs or toast. It was all Indian food.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Manager on duty, Gestion de l’hôtel
Dear Robert, Thank you for taking the time to provide your feedback. We sincerely apologize for any confusion regarding our breakfast offerings and the additional charge you encountered. We understand that breakfast is an important part of the stay for many of our guests, and we regret that the options available did not meet your expectations.Your comments about the variety and quality of the breakfast items, as well as the missing staples like orange juice, sausages, eggs, and toast, are important to us. We will certainly review this with our team to ensure we can better accommodate a wider range of preferences in the future.We appreciate your feedback and hope you will give us another chance to improve your experience.Sincerely,Management
par un voyageur
Publié le 13 sept. 2024 sur Expedia
The place is nice on the outside and location. Coffee looked like mud might have been better if I used the pot in the room instead of getting it in the lobby. Patio furniture dirty and some broken in the courtyard closest to the pool. Very surprising for a Raddison. Not worth the money and they want you to put down a 150.00 security deposit after you already booked and paid for your stay. So would not ever waist my hard earned dollars here again.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Manager on duty, Gestion de l’hôtel
Dear Jamie, Thank you for sharing your feedback with us. We are pleased that you found the exterior and location of our hotel to your liking, but we're truly sorry to hear about the other concerns you experienced during your stay.The cleanliness and condition of our patio furniture, as well as the quality of our coffee, are aspects we take seriously, and we will address these matters with our team to ensure improvements are made. Additionally, we understand the frustration regarding the security deposit, and we apologize if this policy caused any inconvenience during your visit.Your input is invaluable to us, and we sincerely hope you might reconsider and give us another opportunity to provide you with the high-quality experience you expected from our brand.Sincerely,Management
par un voyageur
Publié le 10 sept. 2024 sur Expedia
The bathtub was clogging while showering, the front desk refused to check me out, the elevator up and down were broken so it felt like the elevator was in shotty condition and scary. The bed was two old fashioned twin adjustables that could not be adjusted. one was too lumpy and the other was too hard.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Manager on duty, Gestion de l’hôtel
Dear Luis, Thank you for your feedback, and we’re sorry to hear that your stay did not meet expectations. We truly apologize for the issues with the bathtub, bed, and the condition of the elevator. We understand how frustrating these problems must have been and will promptly address them with our maintenance team.Regarding your checkout experience, it’s concerning to hear that the front desk did not assist you as expected. Could you please share more details about this interaction? We are committed to ensuring all of our guests have a smooth and pleasant experience from check-in to departure.We appreciate your feedback and hope you’ll give us another chance to provide you with a more comfortable and enjoyable stay in the future.Sincerely,Management
par un voyageur
Publié le 30 août 2024 sur Expedia
I did like the location.
My bed was a tempur pedic - or some other well known brand.- It did not work. So it was like sleeping on a old air mattress. The place needs a steam clean.
Commentaires de Gestion de l’hôtel
30 août 2024 par Manager on duty, Gestion de l’hôtel
Dear Jon, Thank you for your feedback. We're glad to hear that you found our location convenient. However, we regret that the mattress did not provide the comfort you expected.Could you let us know more about the specific issues you experienced with the bed? Additionally, your comment about the need for steam cleaning has been noted, and we would appreciate any further details on areas where you noticed this.Your insights are important to us, and we aim to address these concerns promptly.Sincerely,Management
par un voyageur
Publié le 25 août 2024 sur Expedia
Cleanliness was not maintained well. Beds are not clean. Telephone was not working. Ice in the Fridge was not cleaned. Sleeper couches are broken and dirty. I trier Sleeper couch in 2 rooms. Same case with both rooms.
Commentaires de Gestion de l’hôtel
26 août 2024 par Manager on duty, Gestion de l’hôtel
Dear valued guest, Thank you for sharing your concerns with us. I’m sorry to hear that your experience with the cleanliness and condition of the rooms was not up to your expectations. It’s important to us that every guest has a comfortable and pleasant stay, and I understand how disappointing it must have been to encounter these issues with the beds, sleeper couches, and the room amenities.Your feedback about the cleanliness, the non-working telephone, and the condition of the sleeper couches is valuable and will be shared with our team. We aim to ensure that our rooms are well-maintained and comfortable for all our guests, and your comments will help us improve in these areas.If there’s anything more you’d like to discuss or if we can assist you further, please don’t hesitate to reach out. We appreciate your feedback and hope to provide a better experience in the future.Sincerely, Management
par un voyageur
Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Manager on duty, Gestion de l’hôtel
Dear valued guest, Dear valued guest, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management
par un voyageur
Publié le 15 août 2024 sur Expedia
Building and rooms are severely outdated. Toilet, shower and sink were all clogged. Pool was dirty.
Commentaires de Gestion de l’hôtel
17 août 2024 par Manager on duty, Gestion de l’hôtel
Dear Jacob, Thank you for sharing your feedback. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that your stay did not meet your expectations.Please know that your comments are important to us, and we are committed to continuously improving our facilities and services. We will certainly look into the issues you mentioned to ensure they are addressed appropriately.We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely,Management
