Note fondée sur 949 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,3 Service et personnel
3,2 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2023 par Devorine Red Roof Management, Gestion de l’hôtel
Thank you for taking a moment to complete our survey, Marc. The staff at the Red Roof Inn Akron and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Andrew, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Akron and I were disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 8 sept. 2024 sur Expedia
They’ve upgraded the rooms very nicely and comfortable beds.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear David,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Akron. I was pleased to hear that the upgraded rooms and the comfortable beds were to your liking, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Staff are too good and polite but i can see cockroaches and spiders in washroom and also at some places in room
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Shashank,Thank you for telling us about your recent visit at RED ROOF INN AKRON. I was happy to read that our polite staff met your expectations. However, I was saddened to read that the insects you reported hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Please know our team at Red Roof are consistently working to improve our product offering and your feedback is critical toward this effort, so we are thankful to you for sharing your comments.Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.Best regards,LintonRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 août 2024 sur Expedia
The worst place i ever stayed
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Jimmy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AKRON. You indicated that your experience did not meet your expectations at our hotel, resulting in a 1/5 score. In the future, please consider adding more detailed comments of your stay to your survey to let us know what we’re doing well and where we can improve. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 26 août 2024 sur Hotels
Do not go here tv dont work ppl hanging out smoking drinking , fights it was the most horrible stay and service on the out side never had a tv they tried to move me next to some crack heads horrible place then on top of it all you have to give extra 100 dollars
Commentaires de Gestion de l’hôtel
30 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Cherish, We are sorry to hear your recent experience at the RED ROOF INN AKRON did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Linton Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 26 août 2024 sur Expedia
I checked into the hotel. The room I booked wasn't available so they "upcharged" me for a room that was available. The TV in the room didn't work. I went back down to the office but there were other customers with problems. I went back to the room and tried to call the front desk but the phone didn't work either. I went back to the front desk in the moring and they said they would check the TV and fix it or move me to another room. They didn't fix the TV and did not offer to move me to another room. I had to ask twice. I was finally moved to another room. The rooms are at best OK. The fixtures in the shower in the second room were pulling away from the shower stall. I won't stay here again.
Commentaires de Gestion de l’hôtel
30 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello KimberlyThank you for sharing your honest feedback following your recent experience at the RED ROOF INN AKRON.The issues you described such as the tv not working, the bathroom fixtures and the lengthy wait for a solution was truly regrettable to read. Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously. Know that your voice is of the utmost importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences even better. We appreciate your business and truly value your feedback. We would greatly appreciate the opportunity to provide a better experience at another location.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 22 août 2024 sur Expedia
U can tell the door had been kicked in, had to wash hands in cold water, the toilet ran
Commentaires de Gestion de l’hôtel
26 août 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the Red Roof Inn Akron, Ellen. I am sorry that your experience did not meet your expectations. You stated that the damaged door and the running toilet hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Reece,I am pleased to have had you as our guest at our RED ROOF INN AKRON. Your 10/10 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 20 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Stephen, The staff at the Red Roof Inn Akron and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof Management RediResponse Specialist
