Note fondée sur 266 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de ST MARYS
Publié le 4 nov. 2024
Commentaires de Gestion de l’hôtel
8 nov. 2024 par Ron , Gestion de l’hôtel
Dear Guest, We are glad you enjoyed your stay with us and we appreciate you taking the time to review your stay. We hope to see you again in the future!
par un voyageur
Publié le 26 août 2024 sur Hotels
Dirty hotel. No elevator so you have to haul all luggage up many stairs if you aren’t on the ground floor. No phone in room. Bathroom was gross and a hole in the wall with exposed plumbing.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Ron , Gestion de l’hôtel
Dear Guest, First I would like to apologize for your stay not meeting your standards or ours here at the Royal Inn and Suites. We do appreciate you taking the time to review your stay with us. We would like to let you know that your concerns are heard and handled appropriately. I would like to take a moment to address your concerns. As for your concern about the elevator and phone, it is a current work in progress at our facility that the old and unserviceable elevator and phone systems are being replaced and modernized. While these are ongoing projects, staff is instructed to offer ground floor rooms to guests whenever available, just as staff did for you during your stay. Additionally our staff is always ready and willing to assist guests with their luggage to their room no matter which floor the guest is on. I have had staff look further into the room you stayed in and found that there was a small plumbing repair done to the sink which left a 6 inch by 8 inch hole that was not repaired correctly, which has since been handled by maintenance staff. Again on behalf of the Royal Inn I do apologize for any inconvenience you may have experienced during your stay.
par un voyageur
Publié le 24 août 2024 sur Hotels
Staff was friendly and accommodating. Breakfast was just ok. Not much choice but clean breakfast area. Nothing but a gas station near by. A good balue
Commentaires de Gestion de l’hôtel
25 août 2024 par Ron , Gestion de l’hôtel
Dear Guest, We appreciate you taking the time to review your stay with us! We are glad that you enjoyed your stay and we hope to see you again in the near future!
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par Ron C., Gestion de l’hôtel
Dear Guest, We appreciate you taking the time to review your stay with us! We are glad that you enjoyed your stay and we hope to see you again in the near future!
par un voyageur
Publié le 23 août 2024 sur Expedia
Quite and clean
Commentaires de Gestion de l’hôtel
25 août 2024 par Ron , Gestion de l’hôtel
Dear Guest, We appreciate you taking the time to review your stay with us! We are glad that you enjoyed your stay and we hope to see you again in the near future!
par un voyageur
Publié le 22 août 2024 sur Hotels
It was ok. Bathroom door couldn’t be locked. No latch in the door. Knobs only.
The only hot item in the breakfast bar was waffles.
Commentaires de Gestion de l’hôtel
25 août 2024 par Ron C., Gestion de l’hôtel
Dear Guest, We are sorry about the bath door knob. We were unaware of the maintenance issue until we seen your feedback. We truly appreciate you taking the time to review your stay with us. We have since corrected the issue with the door latch. We hope to expand our breakfast in the future. We hope to see you again soon! thanks for choosing the Royal Inn and Suites for your stay here in Akron.
par un voyageur
Publié le 22 août 2024 sur Expedia
Rose checked in with a smile and cheerful demeanor. The room was spacious and clean. It's conveniently located to restaurants and the highway. Easy drive to Canton for attractions.
Commentaires de Gestion de l’hôtel
25 août 2024 par Ron , Gestion de l’hôtel
Dear Guest, We are glad you enjoyed your stay with us! We appreciate you taking the time to review you stay and we hope to see you again in the near future!
par un voyageur
Publié le 19 août 2024 sur Expedia
Like the stay, but need softer beds felt like 8 was sleeping on the groung
Commentaires de Gestion de l’hôtel
19 août 2024 par Ron , Gestion de l’hôtel
Dear Guest, we appreciate you taking the time to review your stay with us . We are glad that you enjoyed your stay! We hope to see you again in the future. Thank you for choosing the Royal Inn and Suites for your stay here in Akron!
par un voyageur
Publié le 18 août 2024 sur Expedia
Quiet
Commentaires de Gestion de l’hôtel
19 août 2024 par Ron , Gestion de l’hôtel
Dear Guest, we appreciate you taking the time to review your stay with us . We are glad that you enjoyed your stay! We hope to see you again in the future. Thank you for choosing the Royal Inn and Suites for your stay here in Akron!
par un voyageur
Good option
Publié le 13 août 2024 sur HotelsDesk staff was great. Breakfast was ok. No gluten free options
Commentaires de Gestion de l’hôtel
14 août 2024 par Ron , Gestion de l’hôtel
Dear guest, we are glad you enjoyed your stay. We appreciate you taking the time to review your stay and we look forward to seeing you again in the future!
