Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
3,0 Service et personnel
3,9 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Worst house ever - avoid this place!
Publié le 14 janv. 2020 sur HotelsWorst condition ever of a vacation home. It was absolutely the worst hotels.com experience ever. Just to list a few reasons:
Most fans in bed-rooms not working (not ideal in warm Mexico)
AC in a few rooms not working.
No hot water in any bathrooms.
Kitchen equipped for 4 people despite we had 10 on the reservation.
Bedding for 6 people despite 10 on the reservation.
Ceiling light not working in kitchen, living- and dining room. We sat in dark for 4 evenings!
We moved around other light but generally light fixtures did not work in the kitchen, living or dining room.
Dryer did not work.
2 broken toilet seats.
Door handle broken for outside door.
Coffee machine broken.
AVOID this place its cheap houses build in no time and they are not ready to live in yet.
par un voyageur
Great place to stay and relax. An excellent location !
Publié le 4 déc. 2019 sur HomeAwayI had a great time with my friends during my stay in this house we really enjoy our time during this trip.
The house was magnificent and totally worth it.
I think can be improved by half more blankets and sheets for the house
par un voyageur
Beautiful Home in a Great Community
Publié le 15 janv. 2019 sur HomeAwayWe spent last Christmas in this same community but opted for a home instead of condo this year. This home was beautiful. The pool was amazing. The lot was private and gorgeous. We would love to go back but we did have a couple of issues with the property management.
1. Both of the hot water heaters were broken. We didn't have hot water for our entire 6-day stay. Despite daily complaints and the maintenance team's attempt to repair them, they never worked. We quit complaining on Day 4 when it was clear nothing short of replacing the heaters would fix it and it didn't look like that would be happening while we were there. So 6-days of cold showers were not fun. The management company made no offers or concessions for the inconvenience.
2. The dining options at the resort proved to be disappointing. We had a rental car and found better, and much more affordable, options in both Akumal and Tulum. We will not eat at the resort when we return next year.
3. The house had 3 broken windows which the property management company said that they were already aware of (but hadn't yet fixed). The windows didn't bother us, nor impact the quality of our stay, but did exemplify the management company's poor attention to maintaining the properties under their control.
Despite these few minor issues, we will definitely be going back to this area and would likely rent within this community again. The cleaning staff was great and everyone we
interacted with were friendly and attentive. Maybe we'll bring our own solar-powered hot water heater just in case.
par un voyageur
Publié le 23 nov. 2018 sur Expedia
Mucha pérdida de tiempo al momento de hacer check inn ya que no se dieron la propiedad equivocada.
La casa espectacular, muy bonita pero el agua caliente para las duchas solo funcionaba en 2 de los 5 baños de la casa y la tv satelital no servía en ninguna tv
par un voyageur
Not a good service
Publié le 7 sept. 2018 sur HotelsThe infrastructure is gorgeous, but service not good. First night no hot water and the morning we left they shut off the water before we checked out . Service was ok but compared to other locations I had stayed as azul in the same area they are behind. At check out I informed about my bad experience and the person didn't care .
Commentaires de Gestion de l’hôtel
21 sept. 2018 par Rentals, Gestion de l’hôtel
Thank you for your review, this help us to improve. I'm terribly sorry to read that you had a bad experience in the maintenance and the water. All this details will go directly to the management in the property to assure this will not repeat again. Obviously, we depend on external services as water and power but in our hands will be everything to exceed your expectations.
Cheers.
par un voyageur
Publié le 22 mai 2018 sur Expedia
The house its amazing, huge! Amazing pool. It says it has a jacuzzi but we never found it.
The downside would be that it is pretty far from everything, it would be nice to receive more instructions on how to move around, really hard if you dont rent a car.
The stove in the kitchen was not working and they couldn’t give us a proper solution during out stay, they offered us another place to stay but we were leaving the next day and we wanted to take advantage of the day and not to be moving everything. During our stay we had to cook with the microwave or outside even though we had gone to the market and bough everything to stay in the house.
The communication was just terrible. Everytime we would ask for a taxi it would take them an hour to get there, because they didn’t know where the house was, even though I would specify the lobby the instructions. The solution for the stove was also pretty mediocre, they sent a handy man one day and we left the house thinking it was going to be solved, we arrived to just find out it was still not working.....
They need to work on their costumer service for the guest.
par un voyageur
Good place
Publié le 28 déc. 2017 sur HomeAwayReally good place,
perfect place to be with the family and near from the beach. The only detail is that have a litter problems with the A/C.
par un voyageur
Publié le 10 avr. 2017 sur Expedia
The house was really nice, the landscaping was nice, as was the yard and pool. Beaches subpar for that area. I had things stolen out of my bag and suitcase (in my undergarments section) after we couldn't get the safe to work. Feels very violating. They had a security guard outside our rented house the whole time but the housekeepers must have just slipped out? We only let the cleaners come a few days instead of every day. Sad.
par Robert
Publié le 5 mars 2017 sur Hotels
We did not like Bahia principe at all &
We will never go back !
Recommandé
pour Tout le mondepar un voyageur
Perfect...EXCEPT FOR...
Publié le 16 janv. 2017 sur ExpediaEverything was Perfect and as pictured, clean beautiful etc etc and expected EXCEPT for the fact that our Villa was Burgled!!
The security and housecleaning, the Residence staff and a supervisor were all called, and the 6 of
them stood there saying, it was not possible, when we stood there telling them it happened!
We lost a cell phone and some cash that was in an envelope inside (!!) a suitcase!
We did have a safe and we were told to use it, and we did, however,
on this one day two memebers of our group didn't...and then we
also find out from some to the cleaning staff
that 3 other villas were also burgled...so we suspect an inside job of security and gardener or pool boy.
So....ALERT > Don't bring valuables to Mexico and use the safe!!
