Ratings based on 837 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 30, 2024 on Expedia
Parking after checkin is not as simple as it could be. The front desk has a small map that they will refer you to but its not that easy to drive around and just park. If staff just slowed down to give a bit more detail (street markers) that would help instead if saying how they arent sure about some streets because of ongoing construction.
Comment from Hotel Management
Sep. 30, 2024 by Dísa Rún Jóhannsdóttir - Assistant Hotel Manager, Hotel Management
Dear Theresa, Thank you for your stay and kind review. We will take your feedback to consideration. Our reception staff are alwaus more than happy to give more details if needed, and even sometime walk outside with the guest to show them better where it is best to park. We hope you had the most amazing time in Iceland and that we will get another chance at welcoming you later!
by A traveller from Manassas
Posted Sep. 28, 2024 on Expedia
We liked the hotel and enjoyed our stay. The property is conveniently located to resturants, shopping, and sightseeing activities. Vik is a cute fishing village and perfect for whale watching and grabbing a good, hot meal. The hotel looks like a four-to-five star hotel on the outside and inside, and offers a wonderful breakfast--one of the best in Iceland! The room was amazing. We liked the panoramic windows, beds, bathroom, and TV with Netflix access. Conversely, parking and the room location was not ideal. Parking is very limited near the property and a series of uneven steps leading to the lobby makes it difficult to bring your luggage into the property. This proved difficult for my mobility challenged family member. Also, our room was very difficult to get to. Apparently, the hotel merged with the next building on the block and they were not able to connect the floors together on the same level. We had to go through a maze of elevators and stairwells to get to our room with our luggage. It was very confusing and cumbersome. It would've been a perfect stay had it not been for the room location. Overall, I still recommend this property but wish I could give it five stars.
Comment from Hotel Management
Sep. 30, 2024 by Dísa Rún Jóhannsdóttir - Assistant Hotel Manager, Hotel Management
Dear Laura, Thank you very much for your recent visit and the kind an detailed review! We are very happy to hear that you had a good stay with us. Gotel Kea is an 80 year old hotel with a rich and remarkable history. When first opened we only had 14 rooms, but now we have 104. We can understand that the layour can be confusing at first but our reception staff are always more than happy to assist, both with the luggage and with walking with you to show you to your room.We hope you had the most amazing time in Iceland and you are always welcome back at Hotel Kea.
by A traveller
Posted Sep. 25, 2024 on Hotels
by A traveller
Posted Sep. 17, 2024 on Expedia
Generally good, but the shower cubicle was tight and I am not that large.
Comment from Hotel Management
Sep. 20, 2024 by Dísa Rún Jóhannsdóttir - Assistant Hotel Manager, Hotel Management
Dear Mike,Thank you for choosing Hotel Kea and for leaving us yor feedback. It would be our pleasure to welcome you again.
by A traveller
Posted Sep. 17, 2024 on Hotels
by A traveller
Posted Sep. 17, 2024 on Expedia
Great breakfast
Comment from Hotel Management
Sep. 23, 2024 by Dísa Rún Jóhannsdóttir - Assistant Hotel Manager, Hotel Management
Dear bev, Thank you for staying with us and for taking the time to share your feedback online. We are thrilled to see you enjoyed your stay and hope we get to welcome you again in the future.
by A traveller from Gilbert
Posted Sep. 11, 2024 on Expedia
Lovely property. Only gripe is the rooms are entirely too small.
Comment from Hotel Management
Sep. 17, 2024 by Dísa Rún Jóhannsdóttir - Assistant Hotel Manager, Hotel Management
Dear afshin,Thank you for staying with us and for your kind feedback. Our rooms are not large, and their sizes are listed here online when booking. We recommend a deluxe room for a more spacious feel.It would be our pleasure to welcome you again.
by A traveller from hacienda hts
Posted Sep. 6, 2024 on Expedia
The only concern I had about the facility is that the hotel has no onsite parking. You park on the street for free up till 10 AM. Afther that you have to pay for parking. Something to be award of.
Comment from Hotel Management
Sep. 9, 2024 by Dísa Rún Jóhannsdóttir - Assistant Hotel Manager, Hotel Management
Dear Tina,Thank you for your recent visit and the feedback! We are happy to see you enjoyed your overall stay. The hotel does in fact not have any designated parking, but luckily there are a lot of free parking spaces within 300 meters, where you do not have to worry about paying after 10am. Our reception staff are more than happy to assist with showing where to park for free.We hope you had a great time in Iceland and that you will visit us again the next time you travel to Akureyri!
by A traveller
Posted Sep. 6, 2024 on Hotels
For all that is good an holy, do not stay here on a weekend. AGAIN: DO NOT STAY HERE, PLENTY OF OTHER OPTIONS IN TOWN!
It doesn't matter how nice the hotel is or how good the location. You pay a premium for that anyways.
In the elevator, there is a sign that says "please be quiet after 11 PM" - which is super!
But then, the hotel bar/restaurant will have a DJ blasting music in their venue until 1 AM - and they know about it! So forget sleeping. At time the staff on duty can't do anything. They offered to stick in into a sub-basement room with a tiny window under ceiling in the corner (yes, you read that right), at the end of the hotel - where you could still hear the music. Obviously also not where I wanted to be.
Hotels.com was of no help either.
AGAIN, DO NOT STAY HERE!
Comment from Hotel Management
Sep. 9, 2024 by Dísa Rún Jóhannsdóttir - Assistant Hotel Manager, Hotel Management
Dear Vahid,We appreciate your feedback, although we are terribly sorry to hear that you feel disappointed with your stay. There was a festival called Akureyrarvaka, in town at the time of your stay. This is a festival which is held at the same time every year here in Akureyri, and as we are located directly downtown, one might expect to hear from the celebrations. We always do our best by letting our guests know beforehand by sending out an e-mail prior to arrival, but unfortunately when booked through third parties it does not always get delivered to the guest. We are truly sorry that this was the case for you and hope you still had a lovely time in Iceland.
by A traveller
Posted Sep. 4, 2024 on Hotels
Disappointing. Astonished to find out the room was in a different section of the hotel with no access to the lobby. Entrance is through a small side door. Hallway is narrow and dark. Room is small. Even with a window, we could not open it because what we saw is only 2 staircases - one staircase is fire escape staircase and the other one leads to the rooftop. Parking is on the street.
Comment from Hotel Management
Sep. 5, 2024 by Dísa Rún Jóhannsdóttir - Assistant Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We are truly sorry to see that there has been a misunderstanding, as all rooms do in fact have access to the lobby. There is also an entrance on the side of the hotel, close to the parking area, for guests convenience. We hope you have had a good time in Iceland and that you will give us a second chance the next time you visit Akureyri.
