Note fondée sur 58 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Moyen
Publié le 20 août 2024 sur HotelsSéjour d’une nuit dans cet appartement. Situé dans une zone industrielle pas très glamour à l’écart du centre, mais avec toutes commodités autour (plusieurs magasins d’alimentation, pompes à essence). Pas évident à trouver avec les informations fournies.
Le centre de la ville se rejoint aisément à pied ( entre 1 et 2 km)
Propreté moyenne (vaisselle, literie), et equipé au strict minimum. Pas de savon disponible dans la douche, et le flacon de shampooing était vide. Un lit de bienvenue (café, thé) serait apprécié.
Commentaires de Gestion de l’hôtel
22 août 2024 par Ana, Gestion de l’hôtel
Dear Belair, Thank you for taking the time to share your experience with us. We're pleased to hear that some aspects of your stay were positive. We apologize for any inconvenience you faced and assure you that we're actively addressing the concerns you raised. Your feedback is valuable, and we hope to make your next stay more memorable. Kind regards,
par un voyageur
Publié le 25 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 juin 2023 par Igor S., Gestion de l’hôtel
We really do appreciate your review!We're very happy to hear that you enjoyed your stay with us, and we're also thankfull for your generous feedback, as it helps us to improve our performances and to deliver a high standard of service for future guests.Kind regards,
par un voyageur
Publié le 12 juin 2023 sur Expedia
The apartment we had was not clean. It still had pizza crust… hair on the pillows a mess… wrote an email immediately and after a few exchange email offered us to change room …. But never wrote back to give us the code of the other room … which I guessed…..
Commentaires de Gestion de l’hôtel
14 juin 2023 par Apolonia, Gestion de l’hôtel
Dear Catherine, thank you very much for sharing your feedback. We are sorry your experience didn't match your expectations and we appreciate you bringing this issue to our attention. It was an uncommon instance and we'll strive to do better in the future.
par un voyageur
Publié le 31 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 juin 2023 par Igor S., Gestion de l’hôtel
Dear Magali,We really do appreciate your review!We're thrilled to hear that you enjoyed your stay with us, and we're also thankfull for your generous feedback, as it helps us to improve our performances and to deliver a high standard of service for future guests.Best regards,
par un voyageur
Publié le 6 mai 2023 sur Expedia
Appartement globalement bien et propre. L’entrée n’est pas facile à trouver car à l’arrière de l’immeuble et elle ne porte pas exactement le même nom. Ca ne ressemble d’ailleurs pas à une entrée d’hôtel.
Ayant réservé pour 4 personnes et pour une nuit, nous aurions apprécié d’avoir le canapé lit préparé pour la nuit. Petit bémol, lorsque nous avons sorti les couettes du placard, elles étaient pleines de cheveux, ce qui laisse un doute sur le fait qu’elles aient été lavées depuis les derniers occupants du canapé. Sinon le reste de l’appartement était très propre.
L’appartement était aussi équipé d’une apple TV (car pas de chaines en réception hertzienne), mais impossible à utiliser car la télécommande ne marchait pas.
Enfin nous aurions aimé avoir 2 poêles pour cuisiner et non une seule et un plat antiadhésif pour le four.
Commentaires de Gestion de l’hôtel
7 mai 2023 par Apolonia, Gestion de l’hôtel
Dear Thierry thank you for your review. We appreciate you taking the time to share your experience of your stay with us and we apologize for any inconveniences you may have experienced during your stay. We look forward to welcoming you again.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Pros : very clean, well equiped kitchen. Laundry room with washer and dryer on the same floor.
Cons : Opposite glass collection centre and in an industrial area, noisy by day.
Shower was ALWAYS warm for 30 seconds then lukewarm, never hot (not acceptable). TV is not satellite it is internet and always buffering. Note: the only real apps were Netflix and Prime and you had to have your own subscription. No local or satellite channels.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Igor M., Gestion de l’hôtel
Dear Michael,Thank you for taking the time to share your thoughts. We are glad to hear you appreciated the cleanliness, well-equipped kitchen, and the convenience of the laundry facilities. We apologize for the noise from the nearby glass collection center and the issues you encountered with the shower temperature. Thank you again for your feedback, and we hope to have the opportunity to improve your experience in the future.
par un voyageur
Publié le 27 août 2024 sur Hotels
When we first arrived, we were greeted by a worker there. The worker was very kind, but he told us that because of a staffing shortage, we would need to wait for a bit outside for the room to be ready. All good, not his fault.
But when we arrived, we were greeted by the alarm in our room going off once. Then one more time. Then another. We called the landlord who finally told us that they were just "doing tests" in our room, just when we happened to be there. Even if I am to believe that, I can only speak about my own experience at this hotel.
Then, the shower situation. The shower is not closed off by a wall, so when you shower for any more than three minutes, the water spills out and floods the entire bathroom. The drain barely works. And clearly they are already aware of this problem, because there was a shower squeegee placed right next to the shower head to address the same situation that we faced: showering for more than three minutes.
All in all, even though the room looked solid when we first stepped in, there ended up being too many issues with our stay.
Commentaires de Gestion de l’hôtel
29 août 2024 par Marie, Gestion de l’hôtel
Dear Guest,Thank you for sharing your detailed feedback. I'm sorry to hear about the inconveniences you experienced during your stay. It sounds like your initial impression was positive, but several issues arose that impacted your overall satisfaction.We appreciate your understanding regarding the staffing shortage and the delay in getting your room ready. However, I completely understand your frustration with the alarm testing in your room—it’s certainly not the kind of welcome anyone expects.The issues with the shower and bathroom flooding are concerning, and it’s clear that this is something that needs immediate attention. While the squeegee was provided as a temporary solution, it's clear that a more permanent fix is necessary to ensure a comfortable experience for our guests.Your feedback is invaluable, and I will ensure that it is passed on to the relevant teams so that we can address these issues promptly. We hope that, despite these challenges, you'll consider giving us another chance to provide you with a much better experience in the future.Best regards,
par un voyageur de CONCOREZZO
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Igor M., Gestion de l’hôtel
Dear Stefano,Thank you for the feedback about your recent stay with us. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves. Safe travels!
par un voyageur
Publié le 19 août 2024 sur Expedia
Overall is good
Commentaires de Gestion de l’hôtel
22 août 2024 par Ana, Gestion de l’hôtel
Dear Marcus, Thank you for sharing your feedback! We're delighted to hear that you had an overall good experience with us. We sincerely hope to be able to host you again in the future! Kind regards,
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Ivan, Gestion de l’hôtel
Dear Felix,Thank you for the review!We're glad that you've enjoyed your stay with us!
