Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,5 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great service!
Publié le 23 sept. 2023 sur HotelsGreat experience, Martin was always very helpful. I was very impressed with the apartment and the team behind the running of them. I wouldn't hesitate to recommend!
par un voyageur
Disappointed
Publié le 6 déc. 2022 sur HotelsGood location, large living area, clean condition, however l was terribly disappointed with the state of the shower- poor drainage, we had to shower everyday standing in dirty water, reported, maintenance arrived , took a look and left, said no blockage, reported again but no one came back, had no spare clean sheets for 8 nights, only three bath towels for my husband and I for the entire stay. I travel widely and love staying in apartments, ans expected better. Had no sponge or cleaning up liquid on arrival.
We had bottles of water in the fridge which was lovely.
par un voyageur de FAIRFAX
Publié le 11 juill. 2022 sur Expedia
par un voyageur de FAIRFAX
Publié le 11 juill. 2022 sur Expedia
The property site is nice with a nice view. We booked a two-bedroom, two-bathroom apartment. Unfortunately, when we arrived, the bathtub in the primary bathroom was cracked, making it unusable, and the air conditioning in the primary bedroom was not functioning properly. The property management firm did not satisfactorily address the issues. There was also a security deposit required (AED 2,000.00, which equated to US$ 544.00) above the cost to book the property. Instead of a hold being placed on the credit card for the deposit, the property management charges the card and the customer then has to wait for a refund to the credit card.
Commentaires de Gestion de l’hôtel
26 juill. 2022 par Maison Privee, Gestion de l’hôtel
Dear Jaqueline, it was our pleasure to host you and we thank you for your custom. We are sorry to hear that we did not fully meet your expectations on this occasion. Please rest assured that your maintenance concerns have been relayed to the appropriate department and we will ensure that action is taken to prevent reoccurrence. As was mentioned in the listing, we are a holiday homes operator and, as per the industry standard, we are required to hold a security deposit from all guests which is immediately repaid following check out inspection. Depending on the bank the refund can take up to 14 days. We are continually aiming to improve our processes and will take your feedback on board. We do hope that on your next visit, our exceptional hospitality can be enjoyed to the fullest.
The Maison Privee Team
