Ratings based on 116 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Lydia Acuna
Posted Mar. 22, 2024 on HotelsGorgeous hotel. Most friendly staff. Tasty food and drinks… We are coming back for sure
Comment from Hotel Management
Apr. 21, 2024 by Hacienda de los Santos Resort & Spa, Hotel Management
Dear Guest,Thank you so much for your excellent qualifications, from the deepest part of our hearts, we thank you that you took the time to qualify us.Seeing the good qualifications, lets us know that you enjoyed the stay inside the Resort, it makes us feel immense joy because our main goal is to make each guest have an unforgettable moment with us.Many thanks again and we hope we see you soon!Have a wonderful evening.
by A traveller
Posted Jan. 12, 2024 on Expedia
Beautiful and Serene location!
Comment from Hotel Management
Jan. 19, 2024 by Hacienda de los Santos Resort & Spa, Hotel Management
Good afternoon,Thank you so much for your good qualifications, from the deepest part of our hearts we thank you for the time to write it.Your good qualifications made us see that in the days when you stayed with us, you had unforgivable moments, this fills us with immense joy since our goal is that you live unforgettable moments inside the resort.Thanks so much again and we hope to see you back soon!Without further ado at the moment, we are available.Have a nice afternoon.
by A traveller
Posted Apr. 30, 2023
The architecture of the whole facility and the staff were amazing! Love everything about it! My husband totally loves the place too!
Comment from Hotel Management
Apr. 30, 2023 by Hacienda de los Santos Resort & Spa, Hotel Management
Dear Mr. Shearon.we thank you for taking the time to write these two beautiful comments!We dint have words to explain to you how happy they made us.We hope to see you soon at the resort!Thank you and have an excellent day.
by A traveller
Posted Apr. 30, 2023
I love this place! The facilities are gorgeous and food excellent! It has over 350 tequilas for you to pick from and has the best staff overall that I have ever had in other locations! IT is a must to stay here and that won’t be my last time to stay there!
Comment from Hotel Management
Apr. 30, 2023 by Hacienda de los Santos Resort & Spa, Hotel Management
Dear Mr. Shearon.We thank you for your good rating and for your beautiful comments!For us, it is a priority that you have the best time in the resort and that you spend unforgettable moments with us since there is no better motivation than seeing smiles on the faces of our guests.Also, from the bottom of our hearts, we thank you for taking the time to write us this beautiful comment, you don't know how happy it made us.We hope to see you soon at the resort!Have an excellent day.
by A traveller from Seattle
Posted Feb. 21, 2023 on Expedia
This property has amazing grounds! The food is good and the staff helpful. I wish they had an English menu as it usually took awhile to order food depending on the English ability of the staff on duty.
Comment from Hotel Management
Mar. 29, 2023 by Hacienda de los Santos Resort & Spa, Hotel Management
Good afternoon,Thank you for your excellent rating and very good comment about the resort, but, we sincerely appreciate you for taking the time to rate us.Reading your beautiful comments lets us know that they had a great time in the resort, this fills us with great joy since there is nothing more motivating for us than hearing this and seeing smiles on the faces of our guests.We apologize that we do not have a menu in English, but we will work to create one and make that our future guests do not have this inconvenience of dont understanding what we offer in our menus.Thank you very much again and we hope to see you back soon!Have a great day.
by A traveller
The finest hotel in Mexico
Posted Jan. 14, 2023 on HotelsWe stayed two nights and I didn’t want to leave. The property is absolutely beautiful. The cantina and restaurant are first rate and the service could not be better.
Comment from Hotel Management
Jan. 21, 2023 by Hacienda de los Santos Resort & Spa, Hotel Management
Dear Mr. Prendiville,Thank you for your comment and the good rating, but also for taking the time to send it to us.There is no better motivation than seeing that our guests had a great time during their stay, believe us, your comment and that you let us know that you enjoyed the Resort make us so happy.Thank you for sending us such beautiful photos, it is common for the guests to take photos but yours are so beautiful.Thank you and we hope to see you back soon.Have an excellent day.
by A traveller from scottdale
Posted Jan. 1, 2023 on Expedia
Beautiful property and an amazing stay. Only disappointing moment was when I waived the waitress down at the breakfast buffet, she looked at me and said “Mande” ( like what you want?). Very disappointed for a world class hotel. The rest of my stay and people were amazing.
Comment from Hotel Management
Jan. 21, 2023 by Hacienda de los Santos Resort & Spa, Hotel Management
Dear Mr. Frederiek,Thank you for your comment and rating us, but also for taking the time to send it to us.We regret the incident in the restaurant and that our server used the word "Mande", this is a common word used in Mexico, especially in the state of Sonora, the servers intention was not to be rude or impolite with you, but, we already talked to them and requested them to do not use familiar words to avoid their intentions being misunderstood, we apologize for the this.Thank you and have a wonderful day.
by A traveller
Posted Sep. 25, 2022 on Hotels
Comment from Hotel Management
Oct. 7, 2022 by Hacienda de los Santos Resort & Spa, Hotel Management
Hola,Thank you so much for rating us, but, most importantly, thank you very much for taking the time to rate us.If we receive good comments from our guests, this lets us know that you enjoyed staying with us, and this makes us feel happy, since our main goal, is that you have unforgettable moments at the resort.Again, thank you so much and we hope to see you back soon!Have a terrific day.
by A traveller
Posted Jul. 17, 2022 on Expedia
Excelente ambiente y servicio. Cada rincón tiene un detalle. Totalmente relajante. Gracias.
Comment from Hotel Management
Jul. 17, 2022 by Hacienda de los Santos Resort & Spa, Hotel Management
Buenas tardes,
Hemos recibido su buen comentario y su buena calificación, estamos muy contentos de que ustedes se la pasaran de lo mejor y que disfrutarán de su estancia, el saber esto, nos llena de mucha alegría y motivación.
Le agradecemos de todo corazón el que se tomará el tiempo en calificarnos y en escribirnos este bello cometario.
Esperamos pronto tenerlos de regreso!
Que tenga un excelente día!
by A traveller
Posted Jan. 24, 2022 on Hotels
Comment from Hotel Management
Mar. 2, 2022 by Hacienda de los Santos Resort & Spa, Hotel Management
Thank you so much for your good comment and thank you for taking the time to write this comment.
We are pleased that you enjoyed your stay with us, believe me, seeing the smiles on the faces of our customers is the best motivation.
We hope we can see you returning soon to the resort, to serve you as you deserve.
Thank you and have a wonderful day.
