Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,2 Service et personnel
3,2 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 août 2024 sur Expedia
par un voyageur
3 stars only
Publié le 17 juill. 2024 sur HotelsDefinitely not 5 star, at the most 4 stars. I would say 3 stars in my opinion. The hotel is dirty all the time even in the morning. I don’t think the pool filters are working , by noon the pool water is milky. Never have I ever seen so bad entertainment team, they have the wrong job obviously, only caring about their Filler and botox. So bad attitude at all time they look like they hate their life. Food is okey - not great - it needs more variety and taste. No clean towels everyday that’s not 5 star. Also you have to fight for a subbed by the pool.
Commentaires de Gestion de l’hôtel
6 août 2024 par Anna L. Guest relation manager , Gestion de l’hôtel
Dear Malene, As the hotel management we are deeply sorry that you weren't pleased with accomodation at Club Sun Heaven Family Hotel.It would have been better if you are come to the Guest Relation flagship of the hotel to speak about your issues on the spot. Maybe together we could have found a way to improve the experience of your accommodation at our hotel.We wish you all the best in your future travels.Best regards, Anna L.Guest relation manager
par un voyageur
Publié le 8 mai 2024 sur Expedia
Not bad.
Commentaires de Gestion de l’hôtel
8 mai 2024 par Anna Leymann, Gestion de l’hôtel
Thank you for your evaluation. We will continue to work to provide you with better service.
par un voyageur
Bad hotel!
Publié le 7 juill. 2022 sur HotelsDo not go to this hotel! There are so many better ones! Beach is full of plastic and dirty. Some staff are friendly others are not. Buffet is very limited. All-in: only bad wine, beer, vodka and whiskey.
Rooms are only cleaned to a limited extent. Two small swimming pools where there is already shade quickly. The show every night was ok.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Anna L., Gestion de l’hôtel
Dear Jarich,First of all, thank you for taking the time and sharing your experience of staying at our hotel. We are very sorry that your vacation has left you with only negative memories. We would like to inform you that this year the team and the management of the hotel have completely changed, so the purpose of the new team is, first of all, to achieve maximum satisfaction of the wishes of the guests for their comfortable stay. We will definitely take note of all your complaints and suggestions and try our best to correct them. We will be very glad to see you again among our dear guests.Best regards,Anna L.Club Sun Heaven Hotelguest relations
par un voyageur
Publié le 4 juill. 2019 sur Expedia
Very dirty ,and only Rusisk speakers No arther launguege.
par SVETLANA
очень хорошо
Publié le 1 juill. 2017 sur HotelsОтель , в котором есть всё для отдыха с детьми, но молодым девушкам и парням - не сюда. Мы отдыхали семьей, поэтому приедем еще раз точно.
par ibrahim
Çok güzel 1 hafta
Publié le 30 juin 2017 sur HotelsKaldığımız 1 hafta boyunca her şey çok iyiyidi, tek sıkıntımız odada ki yatak uyutmayacak kadar ses yapıyordu yatakta hiç kıpırdamadan uyumaya çalıştık. restauran kısmındaki exucutive chef ibrahim ustaya ilgisinden dolayı çok teşekkür ederiz.
par un voyageur
Publié le 29 juin 2017 sur Hotels
Kimseye tavsiye etmiyorum. Oglenki yemekleri aksam tekrar hazirlayip sunuyorlar. Kahvaltida tereyag bile yok tereyag aromali margarin var, bal yok bal surubu var.
par un voyageur
Ei kiitos enää
Publié le 28 juin 2017 sur HotelsHotellissa oli vain venäjää puhuvia asiakkaita. Suurin osa henkilökunnasta ei puhunut lainkaan englantia. Ohjelmat olivat venäjänkielisiä. Rantapyyhkeet sai vaihtaa vain kerran viikossa ilman lisämaksua. Yleisesti ottaen aika surkea, tähtiä annamme 1+.
par un voyageur
Publié le 14 mai 2017 sur Hotels
Herşey dahil demeleri ama alkol verilmemesi rezervasyon yaparken kesinlikle teyit edin
