Note fondée sur 23 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
3,1 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Hotels
It must have been the worst so called all inclusive hotel we’ve ever stayed at. Thank good we only stayed there 1 day. It is supposed to be ranked as a 4 hhhh hotel but was more likely a 2 hh. The food was buffet under specific hours and the so called coffe-break “buffet” was terrible, a few crackers and a biscuit. Dinner was ok, even though the guests seem to think the hotel would run out of food carriyint over filled plates and ate like there was no tomorrow. Disgusting. The beverage section was all artificial juices that tasted like radioactive and coffe from a machine. They should really look into this All inclusive part and start all over. The room was very bad with faded paint broken roof in bathroom and 1 single power socket. The AC was a total joke. We set it for 17 degrees and it barely cooled the room at all. It might have been like 25 in the room after 2 hours. Elevator is a disaster and barely fits 2 persons.
Commentaires de Gestion de l’hôtel
26 août 2024 par Kleopatra Arsi Hotel, Gestion de l’hôtel
Thank you for your feedback, though it's quite surprising how much you felt you could assess during your brief 4-hour stay. Our 4-star rating is a reflection of the quality and variety of services we offer, which are regularly praised by guests who stay longer and truly experience all we provide. It's unfortunate that your very short visit led to such inaccurate conclusions, including your unwarranted judgment of other guests’ dining habits. We welcome constructive feedback, but we kindly suggest reserving judgment for a more extended and fair stay in the future.
par un voyageur
Publié le 27 mai 2024 sur Hotels
Nice place to stay for holiday
Commentaires de Gestion de l’hôtel
28 mai 2024 par Kleopatra Arsi Hotel, Gestion de l’hôtel
Thank you for your valuable review.
par un voyageur
Publié le 24 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 mai 2024 par Kleopatra Arsi Hotel, Gestion de l’hôtel
Thank you for rating us.
par un voyageur
Publié le 15 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 mai 2024 par Kleopatra Arsi Hotel, Gestion de l’hôtel
Thank you for your valuable review.
par un voyageur
Publié le 7 mai 2024 sur Expedia
Sehr gute Lage,tole Aussicht vom Balkon aus, SPA Bereich gut, netter Personal, Preis-Leistungverhältnis sehr gut
Commentaires de Gestion de l’hôtel
7 mai 2024 par Kleopatra Arsi Hotel, Gestion de l’hôtel
Vielen Dank für Ihren wertvollen Kommentar. Wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen.
par un voyageur
Nice stay
Publié le 31 mars 2024 sur HotelsNice hotel close to the center. Good service and cleaniing. Food was ok.
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Kleopatra Arsi Hotel, Gestion de l’hôtel
Thank you for your valuable review.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 mars 2024 par Kleopatra Arsi Hotel, Gestion de l’hôtel
thank you for your rate.
par un voyageur
Add honest details to ad, building work is ongoing
Publié le 22 janv. 2024 sur HotelsSo, the room was fine. All staff extremely helpful, and the food very nice! Extremely clean too.
The problem was there was extensive building work going on inside the hotel area, and the wether wasn't good, so we couldn't tolerate the noise which went on near the lobby all day long, except mral times.
I had annef on staying more days as the location and food are great, but checked out because of the noise.
The poor reception manager, had to endure right next to it!
par un voyageur
Publié le 8 oct. 2023 sur Hotels
Good service and a very helpful staff. Nice food, a suitable location (near the beach and not far away from the center of Alanya) and a queit neighbourhood.
Commentaires de Gestion de l’hôtel
10 oct. 2023 par Kleopatra Arsi Hotel, Gestion de l’hôtel
Thank you for your valuable review.
par un voyageur
Publié le 3 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
31 oct. 2023 par Kleopatra Arsi Hotel, Gestion de l’hôtel
Thank you for taking your valuable time to rate us.
