Note fondée sur 735 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Poor Service at the Hilton Honors of Albany, GA.?
Publié le 22 oct. 2024 sur HotelsOur experience at the Hilton Honors In Albany, Georgia was terrible. The service was below average. We called the front desk to ensure that our room was clean and towels were replaced upon our return at 11:00 p.m. To our surprise, our room never received the required service.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Sheila, Gestion de l’hôtel
Thank you for taking the time to provide feedback on your recent stay. I am so sincerely sorry that your stay fell short of expectations- both yours and mine. I apologize for the number of issues you encountered during your stay. We sincerely appreciate your patronage and feedback and will be taking appropriate corrective measures. Again, my sincerest apologies. We hope to welcome you back for a more typical future stay with us.
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Sheila, Gestion de l’hôtel
Thank you so much for taking the time to provide feedback regarding your recent stay. Our team will be so pleased to hear that you enjoyed your stay, and we certainly appreciate your patronage. We look forward to welcoming you back in the future.
par un voyageur de Apple Valley
Publié le 18 oct. 2024 sur Expedia
Good location in this small town.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Sheila, Gestion de l’hôtel
Thank you so much for your feedback - we are very appreciative of your recommendation. It is heartwarming to know that you enjoyed a relaxing stay with us. We look forward to welcoming you back in the future!
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Property outside was very dirty staff were very rude at front desk! We’re not helpful when asked about dining in area and app Expedia said breakfast included and when tried to eat breakfast they said there’s a fee of $10-15 per person! Do not recommend!!
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Guest Services, Gestion de l’hôtel
Pamela, Thank you for taking the time to share your experience with us. I sincerely apologize for the issues you encountered during your stay. It’s disappointing to hear that we fell short in multiple areas.I regret that you found the property’s exterior to be dirty. We take pride in our surroundings, and I will ensure our team addresses this immediately.Regarding the front desk staff, I am truly sorry that you felt they were rude and unhelpful. This is not the level of service we strive to provide, and I will be discussing your feedback with our team to improve our guest interactions.I also apologize for the confusion regarding breakfast. I understand how frustrating it can be when expectations aren’t met. Your feedback is crucial for our improvement, and I hope you might consider giving us another chance in the future.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Avoid the restaurant. We waited over an hour for wings we never received. Got yelled at by staff for making my plate at breakfast (not sure why) and the toaster is “just for show.” These are just the highlights, it was a circus.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Guest Services, Gestion de l’hôtel
Thank you for sharing your feedback regarding your recent visit, Lindsey. I want to sincerely apologize for the experience you described—it’s certainly not reflective of the standards we aim to uphold.Waiting over an hour for your wings is unacceptable, and I understand how frustrating that must have been. I will be addressing this with our kitchen staff to ensure we improve our service times.Regarding the incident at breakfast, it's concerning to hear that our team made you feel unwelcome. I will be reviewing this situation with our staff to reinforce the importance of respectful communication with all our guests.Your feedback is invaluable in helping us enhance our service. I hope you’ll consider giving us another chance in the future.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
The front desk staff were excellent…great customer service. Patrice and Taylor deserve a raise. We, and many others, evacuated from Hurricane Milton. There were also a ton of 1st responders staying at the hotel waiting to dispatch to Tampa Bay. The staff handled the extra work with grace, so professional.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Guest Services, Gestion de l’hôtel
Thank you so much for your kind words, Glenda! I’m thrilled to hear that Patrice and Taylor provided you with excellent customer service during such a challenging time. They truly embody our commitment to hospitality, and I’ll make sure to recognize their hard work.It was our privilege to support evacuees and first responders during Hurricane Milton, and I’m proud of our team for handling the situation with professionalism and grace. Your feedback means a lot to us, and it’s a reminder of why we strive to provide the best experience for our guests.If you find yourself in the area again, we would love to welcome you back!
par un voyageur
Publié le 12 oct. 2024 sur Expedia
This was the dirtiest hotel we've ever stayed in. If it wasn't so late at night that we arrived after evacuating from the hurricane, we would have left. The carpet and furniture were so old and full of stains. The sheet on one of the beds has 2 stains on it. And then to top it off, there is music playing all night long from across the street that you hear in your room.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Guest Services, Gestion de l’hôtel
Jacqueline, I truly apologize for the experience you had during your recent stay. Your feedback is concerning, and I’m sorry to hear that the cleanliness and condition of your room fell below our standards. We strive to provide a comfortable and welcoming environment, and it’s clear we missed the mark this time.I also regret that noise from outside affected your stay. We’re actively looking into ways to better manage sound and enhance our guests' comfort.Thank you for bringing these issues to my attention. Please know that I take your comments seriously and will address them with our housekeeping and maintenance teams to ensure improvements are made.If you decide to give us another chance in the future, I’d love the opportunity to provide you with the experience we aim for and that you deserve.
par un voyageur de Bradenton
Publié le 11 oct. 2024 sur Expedia
The staff was very friendly, and I had interactions with the front desk folks and maintenance. All were very helpful. I suppose it's because of inflation, but the breakfast wasn't free, as a matter of fact it was $16. There was a time when hotels like this had some amount of free breakfast, some even hot breakfast. Fortunately I brought enough food that I did not need to pay this high price. Parking was all in the back, and not terribly convenient. The hotel was full so parking was difficult.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Guest Services, Gestion de l’hôtel
Barry, Thank you for taking the time to share your experience. I’m glad to hear that our staff made a positive impression on you with their friendliness and helpfulness—customer service is a top priority for us!I appreciate your feedback regarding the breakfast pricing. We understand that complimentary breakfast is a valued amenity for many guests, and we’re continuously evaluating our offerings to best meet our guests' needs.I apologize for the parking challenges you encountered during your stay. We’re working on improving our parking arrangements, especially during busy times.Thank you for your insights, and I hope you’ll consider staying with us again in the future. We’d love the opportunity to provide you with an even better experience.
par un voyageur
Great stay, clean hotel, great location!
Publié le 11 oct. 2024 sur HotelsCustomer service was top notch! The lobby was beautiful. The area was fantastic. Pet friendly & you can’t even tell. Well maintained. The rooms are a little outdated, but well kept & very clean. AC worked amazing. Close to beautiful parks & playgrounds for kids. Although I wish breakfast was included. For the price of the room, they can add that. Dinner I can understand paying for. But a complementary breakfast would be a nice touch to staying here. All in all, I’d stay again in a heart beat. Albany is a cool town!
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Guest Services, Gestion de l’hôtel
Thank you for your wonderful feedback, Travis! I’m thrilled to hear that you enjoyed our top-notch customer service, beautiful lobby, and pet-friendly atmosphere. It’s great to know that you appreciated the cleanliness and comfort of your room.I completely understand your thoughts on including breakfast and appreciate your suggestion. We’re always looking for ways to enhance our guests’ experiences, and your input is invaluable.We’re glad you found our location convenient for exploring Albany and its parks. We’d love to welcome you back on your next visit—there’s always more to discover in this fantastic town!
par un voyageur
EXCELLENT
Publié le 10 oct. 2024 sur HotelsWe were evacuated from Flirida due to hurricane milton. We couldnt ask for better hospitality. The service, food, rooms, employees were amazing and put us all at ease during a difficult time
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Guest Services, Gestion de l’hôtel
Margaret,Thank you for your kind words during what must have been a challenging time for you. We’re truly honored that you chose to stay with us while evacuating from Hurricane Milton.Our team takes great pride in providing exceptional service, especially in difficult situations. We’re thrilled to hear that our hospitality, food, and accommodations helped put you at ease.If you ever find yourself in our area again, we would love to welcome you back under better circumstances. Stay safe and take care!
