Note fondée sur 927 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 mai 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to leave a perfect rating for your stay at La Quinta Inn & Suites Albany. We are thrilled to hear that you enjoyed your experience with us. Your feedback is greatly appreciated and we look forward to welcoming you back for another great stay in the future. Thank you for choosing La Quinta Inn & Suites Albany.
par un voyageur
Publié le 16 nov. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
19 nov. 2022 par Kaysha Green Front Office Manager Laquinta Inn - A, Gestion de l’hôtel
"Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.”
par un voyageur de ATLANTA
Publié le 27 sept. 2024 sur Expedia
The bed closest to the bathroom in room 219 needs to be replaced. The bed definitely had some adult use or a long time visitor as the mattress sunk in the middle and the bed the frame was detached at the foot of the bed. The other bed in the room was quite comfy. Aside from the bed, the hotel was ok. I could tell some updates were made in the bathroom, but some corners were cut as I could tell what repair work was newer than the rest. The hotel was quiet. Staff was very welcoming from the front desk to the housekeepers. Continental breakfast was to be expected and the area was clean.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to leave a review of your recent stay at La Quinta Inn & Suites Albany. We are pleased to hear that you found our hotel to be quiet, with welcoming staff and a clean breakfast area. We appreciate your feedback regarding the bed in room 219 and will address this issue with our team. We strive to provide a comfortable experience for all of our guests and we hope to welcome you back again in the future.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Dirty room not cleaned food in refrigerator used wash cloths on shower door
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to leave feedback about your recent stay at our hotel. We appreciate your comments and will address them with our team to ensure that we are providing a clean and comfortable experience for all of our guests. Your input is valuable to us as we strive to make improvements and deliver exceptional service. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
My stay has been horrible. I arrived on Friday and spoke with an employee who asked about house keeping at check-in. I requested house keeping for the duration of our 3 day stay and our room has not been touched by house keeping at all. This would probably explain why I returned to my room Saturday night and found a HUGE cockroach on the bathroom floor. I went to the lobby and spoke with a female employee who stated that she was the only one working, but she was nice enough to come and kill the roach. Now Sunday night, as I’m getting ready for bed, I see another roach crawl out of the air conditioner unit and fall onto the carpet. I quickly grabbed a shoe, located the roach and stepped on it. Due to this now being the second roach in our room, I went to the lobby, spoke with the same female employee and requested to be moved to another room. Once in the new room I felt it was necessary to do a check for any other roaches before I felt comfortable going to sleep. There was a dead roach in the corner of the room near the air conditioner unit, along with an opened packet of butter someone probably brought back to the room from breakfast and used. This is absolutely ridiculous for the amount of money I paid to stay here! Aside from our rooms being roach filled and not cleaned, the hallways and elevators of this hotel are also filthy. I understand there are renovations taking place, but the entire hotel looks like it needs a good cleaning. I will never stay here again.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your stay at our hotel. We truly value your comments and will use them as a learning opportunity to improve our services. Guest satisfaction is our top priority, and we regret that we fell short of meeting your expectations. Please know that we are taking your concerns seriously and addressing them with our team. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a better experience.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to leave a review of your recent stay at La Quinta Inn & Suites Albany. We are thrilled to hear that you enjoyed your experience with us and that we were able to meet your expectations. Our team works hard to provide excellent service to all our guests, and we appreciate your positive feedback. We hope to have the opportunity to welcome you back on your next visit to the area.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to rate our hotel. We are pleased to hear that you had a great stay with us at La Quinta Inn & Suites Albany. We appreciate your positive feedback and hope to welcome you back again in the future for another wonderful experience.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
The carpet and curtain, bath mat need replacement. Need light in the mirror by the hall so, if one is using the mirror in the bathroom.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to review your recent stay at La Quinta Inn & Suites Albany. We appreciate your feedback and will share your comments with our team for further consideration. We strive to provide a comfortable and enjoyable experience for all our guests, and we hope to welcome you back in the future for an even better stay. Thank you for choosing La Quinta Inn & Suites Albany.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
We just stayed at the La Quinta Inn and it was amazing I loved the scenery and the convenience of finding food options , and the workers were amazing just perfect !!
Commentaires de Gestion de l’hôtel
5 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to share your positive experience at La Quinta Inn & Suites Albany! We are so pleased to hear that you enjoyed the scenery, food options, and interactions with our team members. Our goal is to provide exceptional service and comfortable accommodations for all of our guests. We hope to welcome you back for another outstanding stay in the future.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to leave a review of your recent stay at La Quinta Inn & Suites Albany. We appreciate your feedback and will use it to continue improving our services for all our guests in the future. We hope to have the opportunity to welcome you back again in the future for a more enjoyable experience.
