Note fondée sur 395 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,1 Service et personnel
2,8 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Correct pour le prix
Publié le 19 août 2024 sur HotelsChambre très petite mais propre bon pour un arrêt d’un soir
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Hello Francine,Nous sommes ravis que vous ayez apprci la propret de notre chambre. Nous esprons que malgr sa taille, vous avez pu passer un sjour confortable. Votre retour est prcieux pour amliorer nos services.
par un voyageur
Publié le 14 août 2024 sur Expedia
Correcte
Commentaires de Gestion de l’hôtel
15 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Estimado Martín,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el RED ROOF INN ALBANY AIRPORT. Apreciamos sinceramente sus comentarios y nos alegra saber que tuvo una excelente experiencia con nosotros, lo que le llevó a obtener una puntuación de 4/5. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Atentamente,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 11 août 2024 sur Expedia
Better than expected. Very clean, low price, near the I-87.
Commentaires de Gestion de l’hôtel
12 août 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear Éric,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ALBANY AIRPORT. It was wonderful to read that you were pleased with the cleanliness of the property and the affordability. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,JonathanRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Jean-Franºois, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly with any feedback you may have from your recent experience with us. We value your input and hope to welcome you back in the future.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Good to travel
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Manager, Gestion de l’hôtel
Hello Maxim,We appreciate your feedback and are glad to hear you found our hotel suitable for your travel needs. Should you require further assistance or have any concerns, please do not hesitate to contact our management team directly for assistance.
par un voyageur
Publié le 3 juin 2024 sur Expedia
First of all, it is a place not classified as a hotel, the bedroom full of flying insects, the smell not only of cigarettes, the bedspreads are dirty, and the cold of the night that filters through the doors because it does not have any maintenance, we could not sleep good.
Commentaires de Gestion de l’hôtel
5 juin 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Yanina, I appreciate you sharing your feedback following your stay at the Red Roof Inn Albany Airport. I was saddened to read that your stay fell short of your expectations due to the pests you reported and the odor of the room. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Tianna Red Roof Management RediResponse Specialist
par un voyageur de Saint-Elzéar
Publié le 16 janv. 2024 sur Expedia
Terribly
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Daniel,Thank you for taking the time to tell us about your experience at the RED ROOF INN ALBANY AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where Red Roof can improve.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
par un voyageur
Publié le 11 nov. 2023 sur Expedia
Chambre tres propre et sent bon.
Plancher de stratifié facile d’entretien et mieux que le tapis
Commentaires de Gestion de l’hôtel
12 nov. 2023 par Guest Relations Management, Gestion de l’hôtel
Hi Martial,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the room.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!
par un voyageur
Publié le 17 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2023 par Guest Relations Management, Gestion de l’hôtel
Hi Martin, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.
par un voyageur
Publié le 17 août 2023 sur Expedia
The room I was given at first did not have a working TV or phone. The faucet was dripping and there was a hole in the wall that was patched with masking tape. No one could come to fix the TV so I was given another room. The rooms were clean and the bed comfortable but even in the new room there were holes in the carpet so we could see the concrete beneath it.
Commentaires de Gestion de l’hôtel
18 août 2023 par Guest Relations Management, Gestion de l’hôtel
Dear Louis, Thank you for this feedback.We apologize for the inconvenience you encountered while staying with us. We understand the frustration of having to change rooms due to some broken amenities and still encountering some issues with the second room. We strive to provide a comfortable and enjoyable experience for all our guests, and maintenance is our top priority. We assure you that we do care about the upkeep of our property and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. We are taking note of all the issues you had and will address them with the management.These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.
