Note fondée sur 591 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Horrible
Publié le 17 mai 2023 sur HotelsHôtel sale. petit djeuner continental !!! Faux la salle prévue est fermée ils proposent un muffin et plus de café à 8am
Passez votre chemin
Commentaires de Gestion de l’hôtel
18 mai 2023 par Linton Rediresponse Specialist , Gestion de l’hôtel
Cher Gérard,Merci d'avoir pris un moment pour écrire une critique suite à votre récente visite au Red Roof Inn & Suites Albany, GA. S'il vous plaît, permettez-moi de vous présenter mes excuses les plus sincères pour les problèmes de propreté mentionnés. Grâce à vos commentaires, nous pouvons continuer à travailler pour offrir un séjour exceptionnel à tous nos clients.J'espère que vous reviendrez dans notre hôtel ou dans l'un de nos autres emplacements de marque à l'avenir.Bien à vous,LintonRediresponse Specialist
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Checking in was easy and super quick
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN & SUITES ALBANY GA. Marlion, I am glad to hear that you found our checking-in process to be easy and super quick. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Marlion, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 oct. 2024
Poor parking. Back entrance not allowed to be used. Roosters crowing at 5 am. Staff working out a problem on billing rather than going to office.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Pleased with our stay
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Gerald,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES ALBANY GA. I am happy you were pleased with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously provide quality service.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 10 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Karen,The staff and I at the RED ROOF INN & SUITES ALBANY GA are disappointed to see your low scoring of 4/10 following your recent visit. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your feedback. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 10 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your perfect rating, Janice. The staff at the RED ROOF INN & SUITES ALBANY GA and I were over the moon when we saw your 10/10 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your 10/10 rating with us, Richard. Our staff at the Red Roof Inn & Suites Albany, GA was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Charles,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES ALBANY GA and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Marla,Your review of the Red Roof Inn & Suites Albany, GA was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Affordable, clean, well appointed room on our route. Excellent staff. Good wifi connection.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Jean-Ann, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Albany, GA. We are happy to hear that you enjoyed all aspects of your stay. I can’t begin to express how much it means to our Red Roof management and staff to hear from guests like you who had a great experience. We’re glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
