Note fondée sur 575 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Horrible
Publié le 17 mai 2023 sur HotelsHôtel sale. petit djeuner continental !!! Faux la salle prévue est fermée ils proposent un muffin et plus de café à 8am
Passez votre chemin
Commentaires de Gestion de l’hôtel
18 mai 2023 par Linton Rediresponse Specialist , Gestion de l’hôtel
Cher Gérard,Merci d'avoir pris un moment pour écrire une critique suite à votre récente visite au Red Roof Inn & Suites Albany, GA. S'il vous plaît, permettez-moi de vous présenter mes excuses les plus sincères pour les problèmes de propreté mentionnés. Grâce à vos commentaires, nous pouvons continuer à travailler pour offrir un séjour exceptionnel à tous nos clients.J'espère que vous reviendrez dans notre hôtel ou dans l'un de nos autres emplacements de marque à l'avenir.Bien à vous,LintonRediresponse Specialist
par un voyageur
Publié le 12 oct. 2024
Poor parking. Back entrance not allowed to be used. Roosters crowing at 5 am. Staff working out a problem on billing rather than going to office.
par un voyageur
Publié le 16 sept. 2024
Needs an upgrade but everything was great
par un voyageur
Publié le 23 août 2024 sur Expedia
Staff coming in your room without knockinh, and lighte went out for 4 hours no discounts we stayed up until 4 a.m.
Commentaires de Gestion de l’hôtel
26 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Leticiea,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES ALBANY GA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the staff coming into your room without prior notice and the light being out for hours. We appreciate hearing about your experience and apologize for any inconvenience you may have encountered during your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Carl s trip
Publié le 20 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
25 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Carl, The staff at the Red Roof Inn & Suites Albany, GA and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Hotels
The room was a nice big size. The room was fairly clean, except for the tub. The soap shelf had hair all over it!!! My husband fell getting in, due to the height of the side of the tub and there not being any threads to grip your step. That is dangerous! Other than that, we’d stay again.
Commentaires de Gestion de l’hôtel
23 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Suites Albany, GA. I'm thrilled to read that you were pleased with the cleanliness of the room and the quantity of the room, prompting your 8/10 score. However, as it relates to the lack of cleanliness of the soap dispenser and the lack of a shower bar. Please accept our sincerest apologies for the impact these had on your stay with us. We will definitely take your advise into consideration to provide a better experience for guests, as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
No power
Publié le 18 août 2024 sur HotelsThe power went out for 5 hours had to sit outside cause it got so hot in the rooms
Commentaires de Gestion de l’hôtel
21 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Sheneque,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Albany, GA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you described regarding the power outage.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time you're in the area. Very truly yours,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 13 août 2024 sur Expedia
Mold
Commentaires de Gestion de l’hôtel
14 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Leticiea, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES ALBANY GA. I am truly disappointed that you did not leave with a good impression of our hotel. As we strive to provide the comforts of home, the issue that you’ve brought to my attention regarding possible mold is troubling. To uphold Red Roof's high standards, I have shared your comments with the management to have your claims investigated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you have a good day. Sincerely, Toni-Ann Red Roof Management RediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Brittany, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ALBANY GA and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Oscar, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES ALBANY GA and I received your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
