Note fondée sur 867 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Expedia
Dirty ! The restrooms are so dirty. Also, they indicated that they are offering breakfast but they don’t. They have coffe in the lobby but that’s it. That’s not unfortunately breakfast. This experience was so horrible.
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Thierry Joseph, We regret to hear about your experience and appreciate your feedback. Our team strives to uphold high cleanliness standards, and we are sorry to learn of any oversights. Additionally, we apologize if our breakfast offerings did not meet your expectations. We will address these concerns internally for improvement.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
The room was disgusting. Intense smell of cigarette, weed and pee, we even bought Febreeze to help with the smell but it was still very strong. Sheets, carpet and walls were stained by an unknown substance. Could barely walk around the bed. Couldn’t even sit properly on the toilet because the bathroom was so small. We left first thing in the morning. Horrible experience. Should have looked at the reviews sooner and not just at the 7/10 rating. Funny how every good reviews has no comments and bad ones contain paragraphs of how bad the room was…
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Hello Natasha,We're sorry to hear about your experience. Guest feedback is essential to help us improve, and we will ensure that this is shared with our team for further review. We apologize for falling short of your expectations and regret any inconvenience caused during your stay. Thank you for bringing this to our attention, and we hope you'll consider contacting our management with further details for investigation.
par un voyageur de Granby
Publié le 14 mars 2024 sur Expedia
Chambre très petite et mur refraichi
Commentaires de Gestion de l’hôtel
16 mars 2024 par Manager, Gestion de l’hôtel
Hello Gilles, We value your feedback and apologize for any inconvenience caused by the room size and walls. We encourage guests to reach out to our management team directly for any further assistance. Thank you for staying with us.
par un voyageur
Publié le 2 mars 2024 sur Expedia
Très bruyant
Commentaires de Gestion de l’hôtel
3 mars 2024 par Manager, Gestion de l’hôtel
Hello Claudia,We apologize for any noise disturbances you experienced during your stay. Your feedback is valuable to us as we continually strive to improve our guests' experience. If you have any further concerns, please do not hesitate to contact our management team directly.
par un voyageur
Publié le 26 août 2023 sur Expedia
Only Fruit Loops for the breakfast. Thé bathroom was horrible (mushrooms on the floor). The bed and the pillows was’nt confortable.
Commentaires de Gestion de l’hôtel
27 août 2023 par Manager, Gestion de l’hôtel
Hello Lisa-Valerie, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.
par un voyageur
Publié le 22 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2023 par Manager, Gestion de l’hôtel
Hello Virginie, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.
par un voyageur de quebec
Publié le 14 août 2023 sur Expedia
très sale: les tapis sont très sale
le plancher de la salle de bain collant
de la nourriture sécher sur les cadres de portes
air climatiser super bruyant
plafond de la salle de bain tout tacher d'une vieille fuite d'eau
robinet de la douche qui ne se ferme pas, donc on entend de l'eau couler toute la nuit
pièce très humide.
J'espère réellemnet que expédia retire cet établissement de ses propositions.
Commentaires de Gestion de l’hôtel
15 août 2023 par Manager, Gestion de l’hôtel
Hello COLIN, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
par un voyageur
Publié le 26 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
3 août 2023 par Manager, Gestion de l’hôtel
Hello Mohand Ait, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
par un voyageur
Publié le 22 juill. 2023 sur Expedia
Odeur d'humidité, de renfermé et de cigarette dans la chambre. Nous étions dans une chambre non-fumeur...
Commentaires de Gestion de l’hôtel
25 juill. 2023 par Manager, Gestion de l’hôtel
Hello Audrey, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
par un voyageur
Publié le 1 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
4 juill. 2023 par Manager, Gestion de l’hôtel
Hello Emilie,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
